Positionhost/Hostess

Job Description

PositionHost/Hostess

Place of WorkRAFAL FB

Responsible toSupervisor/Outlet Manager

Main Duties:

Customer Service

To deliver the brand promise and provide exceptional,friendly, courteous and professional guest service at all times.
To greet and seat guests, according to the established standards of performance established for the outlet.
To take and manage reservations and table assignments as prescribed by the Outlet Manager.
To follow all telephone usage guidelines, using the guest’s name and standard greetings as prescribed by the Outlet Manager.
To wish guests “goodbye” as they leave the restaurant, as prescribed by the Outlet Manager.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Operational

To be familiar with all food and beverage items on the outlet menu.
To utlilise the outlet point-of-sales and table assignment system as prescribed.
To be flexible wherever possible in meeting special requests from guests for specific table assignments or other requests.
To maintain the entrance area and host/hostess station in a clean and orderly manner at all times.
To maintain the restaurant’s guest history system.
To work in a supportive and flexible manner with other employees and other departments.
To treat all operating equipment and supplies carefully to minimise damage and reduce wastage.
To check all menus and collaterals and to make sure they are in proper condition.

Other Duties

To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To maintain good working relationships with colleagues and all other departments.
To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
To attend training sessions and meetings as and when required.

Requirements:

Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to articulate clear greetings and farewells to Guests
Must be able to understand requests for assistance
A desire to help out where needed and work as part of a team
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
An appetite for learning (and great food)
Flexibility to work a variety of shifts
Must be upbeat, outgoing and positive
High school diploma or Bachelor degree, food safety training is add advantage
Ability to stand/walk and stay focused and alert
Ability to effectively communicate on the telephone.
5 Star Hotel Experience