POSITION TITLE:Case Manager/ Senior Case Manager

POSITION DESCRIPTION

POSITION TITLE:Case Manager/ Senior Case manager

REPORTS TO:

AUTHORISED BY:...... DATE:......

PURPOSE

This position will provide case management through a range of intervention strategies, education and support services to the appropriate target group.In addition the senior case manager makes a significant contribution to the program management and leadership through support and guidance of staff and involvement in complex case matters.

KEY RESPONSIBILITIES

1.Provide casework supportappropriate to the program target group and develop early intervention strategies to engage clients to achieve both program and individual goals.

Undertake initial and ongoing assessments to ensure participants meet program eligibility and identify progress and barriers to achieving their goals through case planning and review.
Create and maintain appropriate files and records in accordance with service agreement, legislation and program policies and procedures.
Contribute to the development and maintenance of relevant community partnerships by networking and promotion of the program.
Attend and participate in meetings, professional supervision and professional development
Undertake outreach and community engagement activities as required.
Program Development and implementation including contribute to planning and provision of community education and support.
Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements.
Other duties as directed by Line Manager.

Additional responsibilities for Senior Case Manager

Provide support, guidance and leadership to program staff as necessary and in conjunction with the line manager.
Undertake case management with program clients in cases which may be complex and require a higher level of expertise.
Complete statistical and or reporting requirements when the line manager is away for short or unplanned periods or as negotiated.

KEY PERFORMANCE INDICATORS

Initial assessments are completed and support plans are developed in conjunction with client needs and program guidelines.
Case work activities are undertaken with the client and appropriate timely referrals are made to other relevant services.
Participation in internal and external reviews as completed to the required standard of the

program as requested by the line manager

Client files are accurate, complete and maintained in a confidential manner.
Participation in community meetings as directed.
Participation in community development activities as directed.
Attendance at meetings, professional supervision and professional development.

Additional key performance indicators for Senior Case Manager

Staff are satisfied with the level of support and leadership provided by the senior case manager.
Program reports are completed as required.
Case management occurs with complex cases in accordance with the program requirements

SELECTION CRITERIA

Mandatory Selection Criteria

MSC1:Possession of a Degree in Social Work, Psychology or Behavioural Sciences and a membership (or eligibility for membership) of a relevant professional association OR

Substantial experience (at least 2 years) working within a case management frameworkin a relevant field and including experience in culturally appropriate community work and assessment and referral.

MSC2:Ability to possess a Positive Notice for Child Related Employment (Blue Card and a yellow card exemption) from the Public Safety Business Agency (PSBA).

MSC3:Possession of a ‘C’ class driver’s licence.

Key Selection Criteria

KSC1:Demonstrated skills and knowledge of a case management framework which includes intake and assessment, casework and goal and caseplan setting with clients.

KSC2:Demonstrated experience in working with individuals and families.

KSC3:Knowledge and understanding of the local issues associated with the programs target group

KSC4:Highly developed written and verbal communication skillsfor a broad network of service providers and a range of culturally diverse clientele.

KSC5:Demonstrated ability to communicate effectively and sensitively with Aboriginal people and Torres Strait Island people and a sound knowledge and understanding of both cultures in a local context.

KSC6:Ability to liaise, consult and cooperate with relevant community groups, services and agencies in the provision of the service.

KSC7:An ability and willingness to work effectively in a team setting within an agency with diverse programs.*

Additional selection criteria for Senior Case Manager

KSC8: At least four years experience working with families or individuals within a case management framework

KSC9 Experience in providing leadership or support with a team to colleagues in relation to case work matters.

POSITION TITLE:CASE MANAGER / SENIOR CASE MANAGER

This position description has been accurately described, is current and is accepted with the full understanding of my obligations and authorities and I accept the responsibilities described herein:

...... Date:……../………./………..

Signature (Employee)

Print Name: ……………………………………………………………..

Centacare Representative:

...... Date:……../………./………..

Signature

Print Name: ……………………………………………………………..

Distribution:Signed original for employee personal file

Copy to employee.