JOB DESCRIPTION

Job title: / Asia Outbound Sales Intern / Country/ Department / Branch: / Vietnam/Inbound Sales & Reservation/Asia Outbound
Reports directly to: / Asia Outbound Sales team leader / Office Location: / Hanoi
Number of employees reporting to this position: / None / Date Job Description issued: / 1 September 2015

POSITION PURPOSE

Asia Outbound Sales intern is responsible for providing quotation to meet agents/clients’ requirements, ensure excellent customer service for clients

job specificationS

Accountabilities / Responsibilities
Sales & Reservation / ·  Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner
·  Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner
·  Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
Customer services
/ ·  Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (operating offices, colleagues, tour leaders and guides)
·  Service all internal and external inquiries professionally and efficiently within 24 hours or according to business needs
·  Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures

PerSON specificationS

Knowledge

·  Graduate

·  Fluent in English

·  Travel industry course and/or experience within travel industry

·  Computer skills including fluency in Microsoft Office

Skills

·  High attention to detail

·  Excellent communication and writing skills

·  High standards of customer service

·  Able to problem solve and make decisions consulting others as required

·  Flexible and able to work with uncertainties and changing priorities

·  Able to work independently and with a team

Attitude

·  Motivation

·  Devoted and honest

·  Friendly and flexible

·  Passion for travel Buffalo Tours style

·  Willingness to travel to business trips when required

·  Willing to work long hours and under pressure

·  Able to work flexibly including outside office hours when required