PERSON SPECIFICATION:
Overview:
Position: NCS Operations Coordinator
QUALIFICATIONS:
· Essential
o 5 GCSEs grades A-C including English and Mathematics
o 3 A-Levels A-C or equivalent
· Desirable
o ECDL (European Computer Driving Licence) or equivalent
o Degree or additional qualification
EXPERIENCE:
· Essential
o Working in a busy office environment managing a wide variety of administrative and project tasks concurrently
o Working and managing external clients under pressure and to tight deadlines
o Providing excellent customer service in person, by email, and on the telephone
o Providing administrative support for a busy individual or team
o Experience of administering/using databases
· Desirable
o Working with schools, charities or the not-for-profit sector
o Conducting recruitment processes, including conducting CRB checks and managing database records (such as Sage 50 HR)
o Finalising terms of supply/contracts with suppliers
o Experience of dealing with confidential data and risk assessments
o Quantitative and qualitative management reporting on numerical information
o Experience managing a number of different operational and logistical clients
KNOWLEDGE:
· Essential
o Proficient in Microsoft Word, Excel and PowerPoint
o Design and implementation of logical, progression systems
o Understanding of the National Citizen Service programme and its aims
· Desirable
o Current health and safety regulations including common risk assessments frameworks
o Understanding of young people and issues affecting them
o Experience of using Access and Prezi
SKILLS & COMPETENCIES:
· Essential
o Accurate data entry and record keeping
o Ability to process high volumes of data
o Excellent interpersonal skills, including telephone manner
o Excellent attention to detail
o Excellent written and spoken English
· Desirable
o Website management and editing in a Joomla environment (front and back end)
o Negotiation with suppliers/companies
o Excellent customer service
PERSONAL ATTRIBUTES:
· Essential
o Logical and systematic approach to organizing work load and projects
o Proactive and forward-thinking approach to task management and prioritization
o Able to work independently of others
o Team member, supporting the needs and requirements of others
o Adaptable and flexible approach to work
o Ability to prioritize and manage time and task
o Committed and enthusiastic, with a Positive attitude
o Treating information in a confidential and secure manner
· Desirable
o Influential and persuasive
OTHER:
o Able to work and stay at PGL, during the delivery of the residential stage of the NCS programme (last 2 weeks October, first week November 2012)
§ Accommodation and food will be provided during this time