Position: MAP Tool Project Manager
Working Hours: 35 hours per week
Responsible to: Head of National Services
Responsible for: Account Manager
Salary: £32,000 per annum plus 3% contributory pension after 3 months
Length of Contract: 1 year FTC
Overview:
We’re a charity in East London and are looking for a project manager with digital programme experience to prepare our new financial health evaluation tool for roll-out to organisations across the UK. We’re looking for someone who is able to get up to speed quickly, build excellent relationships, is a practical problem solver and is able to think creatively and strategically.
Toynbee Hall:
Toynbee Hall is a community organisation that pioneers ways to reduce poverty and disadvantage. Based in the East End of London, we give some of the country’s most deprived communities a voice, providing access to free advice and support services and working with them to tackle social injustice. We have been a catalyst for social reform in the UK for 130 years, and continue to bring together communities, organisations and policy makers to create new ways to help those who find themselves in poverty today.
Project and Role Description
Toynbee Hall’s MAP Tool is a ground-breaking digital tool that supports organisations to quantify their impact on the financial health of their clients. Following a careful design and piloting process, we are nearing the end of the digital build phase and are preparing to rollout to organisations across the UK. We now need to recruit a project manager who can take the MAP Tool through this final stage to the point where we have a market-ready proposition.
The MAPT Project Manager will be responsible for translating the findings of the current pilots into the next iteration of the MAP Tool, working closely with our design agency. Your key objective will be to make sure the finished MAP Tool meets the sector’s needs, is user-friendly and attractive to organisations, funders, advisers and clients, adding significant value to all users. You will also ensure that the day to day management of the MAP Tool efficiently and effectively meets the needs of organisational clients, their service users and wider stakeholders.
General Person Specification:
You will thrive on quickly getting up to speed with a complex project. You will use your strong strategic thinking, sound operational management skills, and creative thinking abilities to learn from user feedback and the external environment, continually shaping and driving the development of the MAP Tool so that it is able to influence the financial well-being impact assessment agenda. You will build on our existing strong strategic relationships with key stakeholders, ensuring that the funder, statutory and voluntary sectors will want to adopt the MAP Tool for use across their programmes. You will draw on your people and project management skills to recruit and run a highly effective team. Finally, your experience of working with data will enable you to ensure the MAP Tool adds value to the national and international body of learning around “what works” in financial well-being interventions.
Main Duties and Responsibilities:
Lead the development of the online version of the MAP Tool
• Lead on revising the requirements for the MAP Tool
• Manage the relationship with external web development agency
• Provide the development agency with support to understand requirements and anything else that they need on an ongoing basis
• Lead on consulting stakeholders as required, including running consultation events
Partnerships
• Build and maintain partnerships with umbrella bodies to pilot and introduce the MAP Tool
• Understand partners’ requirements to ensure that the development of the Tool meets their expectations
• Oversee the implementation of the MAP Tool within the partnerships
Inducting, training and supporting clients
• Support the Account Manager to develop and deliver the induction and training programmes for new clients/users
• Support the Account Manager to manage the roll-out pipeline
• For large organisations or in times of heavy demand, deliver the training and roll out programme along with the Account Manager
Project Management
• Manage the project planning process
• Monitor and report on progress and impact
• Work with the Director of Income and the Head of National Services to develop a business plan for the Tool that will lead to long term project stability
• Ensure that funder contractual obligations (such as reporting) are met
• Manage consultants or associates as required to assist on MAPT work
• Liaise with legal consultant to ensure that contracts and policies are up to date and fit for purpose
• Gather relevant monitoring and evaluation data from participating organisations on a regular basis
Managing People
• Ensure that Toynbee Hall’s HR procedures are fully implemented
• Provide support and performance management to the MAPT team to enable staff to perform their roles successfully
• Ensure that appropriate training and development opportunities are identified to support the MAPT team to meet their objectives and develop their skills and competencies
• Lead all MAPT team management meetings and consistently and efficiently support actions and communications agreed
• Ensure the effective use of interns and volunteers where appropriate, with the support of the Resources and People Development Manager
Data Analysis
• Support the data reporting process for digital piloting organisations
• Oversee the growing database to ensure that data is consistent and meaningful
Communications and marketing for the MAP Tool
• Build and maintain key stakeholder relationships
• Run events as appropriate in support of the marketing programme
• Promote the MAP Tool at conferences and events
• Working with the Communications Team, manage the Account Manager to develop the communications and marketing strategy
• Manage the Account Manager to ensure that the messaging on the website and to stakeholders is on brand and consistent
Sharing Learning
• Maximise the impact of the MAP Tool data through overseeing the production of relevant research articles and reports for publication
• Contribute to relevant conferences, publications, articles and website content about the MAP Tool and its contribution to learning about “what works” in financial well-being interventions
Volunteering
• Ensure the effective use of interns and volunteers to increase the capacity to deliver the project.
• Support and supervise individual volunteers and interns in line with the organisation’s volunteer management process to ensure that they benefit from their volunteering experience
Independent Working
• Prioritise and manage own workload
• Take responsibility for personal development and seek out opportunities for support and development
Supporting other projects
• Work to ensure MAPT is embedded in Toynbee Hall’s programmes where appropriate.
• Support other National Services products around evaluation on an ad-hoc basis
• Run and contribute to events which aim to raise the profile of evaluation and measurement amongst the sector’s funders
Other
• Ensure that all services comply with equal opportunities and other relevant policies and good practise
Person Specification
Area / Essential Requirements / Desirable RequirementsEducation & Training / • Training in research and evaluation techniques
• Project Management Qualification (Prince2 or Agile) / • Educated to degree level
• Training in SPSS, Stata or other statistical software package
Experience / • Experience in using a variety of research and evaluation methodologies to get results in a practical setting
• Managing the development of a digital project
• Managing external contractors
• Partnership working
• Project management – including budgeting, and monitoring and evaluating your own work
• Managing relationships with a variety of stakeholders / • Using data (most likely evaluation or research findings) to influence decisions, ideally in public policy
Skills / • Quantitative and qualitative data analysis skills
• Excellent written and verbal communication skills for a range of audiences
• Report writing
• Ability to effectively share learning and contribute to development of good practice.
Knowledge, understanding and awareness / • Some understanding or awareness of poverty, financial inclusion or inequality issues
• Some understanding of impact and evaluation / • Understanding of the issues around measuring the impact of financial inclusion services
• Knowledge of the UK’s Financial Inclusion sector
• Awareness of the principles and benefits of volunteering
Personal attributes / • Flexible and adaptable
• Creative and effective problem solver
• Willing to travel across the UK
Location and Working Hours
This post is office based at 28 Commercial Street, London E1 6LS. There will be some national travel as required. Working hours will be 35 hours per week over 5 days, plus 1 hour for lunch each day.
Benefits
• 32k per annum salary
• Up to 3% employer pension contribution after 6 months
• 25 days annual leave rising to 28 days after 2 years service
• Time off in lieu policy
• 2 Volunteering days per annum
• Learning and development opportunities
• Family friendly policies and benefits
• Various employee discounts and schemes