POSITION DESCRIPTION

Job Title: / House Coordinator – Residential Services
Department: / Program and Service Delivery
Position ID:
Reports To: / Senior Manager, Residential Services
Classification: / Permanent Full Time / Part Time / Casual
Location: / Bundaberg
Salary Range: / Level ; Social, Community, Home Care and Disability Services Industry Award 2010
Hours per week: / Dependent on Classification (above)
Prepared By: / Chief Executive Officer
Approved By: / Chief Executive Officer
Approved Date: / May 2017

Position Objectives

It is the primary responsibility of the House Coordinator to support and assist people with disabilities, in a range of personal care and/or support tasks relevant to their full participation in the community.

The House Coordinator is also responsible for the supervision and direct actions of the Support Workers working at each individual house location, under their authority and control.

The House Coordinator works under direct reporting and supervision by the Senior Manager, Residential Services, and part Residential Team to ensure a safe and effective environment is provided for all service users and Carinbundi.

Carinbundi manages several community-based residential services for people with disabilities. These services provide a home-like environment, which encourages independence, developmental opportunities, and the empowerment of individuals to participate in their life choices, enabling maximum integration within the community.

A strong emphasis is placed on actively engaging Carinbundi’s customers daily, and ensuring their goals are aligned to their activities whilst in the care of Carinbundi.

Working within a multi-disciplinary team, workers will contribute to the maintenance of a homelike environment and to ensure that the support provided is delivered in a manner consistent with Carinbundi’s values, procedural guidelines, and relevant legislation.

The House Coordinator coordinates their team allocated to the individual house from time to time, to live as independently as possible within the community, in group homes of various sizes. Customers are encouraged to take part in the management of their house and to participate in their local community. Carinbundi offers centre-based respite to adults with disabilities (and their families) at respite houses in Bundaberg. Carinbundi also offers children’s respite services.

This role exists to ensure the effective management and operation of the Accommodation House/s, and to ensure that all residents have the opportunity to have all of their individual needs and goals met.

Organisational Relationships

Reports to Senior Manager, Residential Services

Directly Supervises Support Workers

Internal Liaisons Wider Carinbundi employee group

External Liaisons Customers and their families, State and Federal Government agencies, funders.

Key Responsibilities and Duties

Service Delivery (Customer Focus)

/ ·  Meets internal and external customer needs in a timely and courteous manner.
·  In conjunction with the Accommodation Manager:
o  examines customer, carer/parent requests to properly identify and resolve their concerns.
o  Supports customer efforts through program design, implementation, recovery, and follow-up to ensure attainment of individual customer goals.
o  Develops, implements, monitors and reviews people’s Person Centred Plans (PCPs) / Individual Support Plans (ISPs), Behaviour Support Plans (BSPs), Independent Personal Plans (IPPs), Occupational Health and Safety (OH&S) and Fire Assessments annually; and other risk assessments as required.
o  Liaises with other service providers, stakeholders and health professionals to assist in the support of the person with a disability.
·  Seeks to empower customers to resolve their own problems.
·  Provides support to the people using a Person Centred Active Support approach in areas such as personal care, health and wellbeing, accessing the local community, learning independent living skills, and implementation of Individual Support Plans, including the co-ordination of appointments and activities, and where appropriate, the documentation and communication of these.
·  Establish positive relationships with families or significant others in the person’s life.

Operational activities

/ ·  Supervise and support Support Workers to administer, document and monitor medications as outlined Carinbundi’s Disability Residential Practice manual, Policies & Procedures.
·  Supervise and support staff to develop and implement plans and programs that meet the goals identified in consultation with individual customers/families and carers.
·  Promptly act on and respond to all forms of correspondence, as required.
·  Assist the Accommodation Manager with administrative duties including the completion of staff timesheets and the development of rosters.
·  Accurately complete and update the person’s records and routines, manuals, duties lists, handover notes, incident reports, organisational asset registers and the person’s financial records.
·  Report and record house maintenance issues to the relevant Manager within the agreed timeframes.
·  Ensuring a close working relationship with relevant internal contacts for a cohesive roster.
·  In conjunction with the Accommodation Manager, review and provide feedback on service delivery policies and procedures.
·  Communicate and coordinate appropriate policies, practices, and procedures with staff, reporting agencies, clients, customers and the public as required.
·  Oversee the management of individuals’ on-site folios and the entry of information into the Client Information Management System ensuring information is accurate, up to date and secure.
·  Provide support and information for carers and families and to promote feedback and consultation with planning as required.
·  Attend support meetings with families and key stakeholders as required.

Leader and Relationship activities

/ ·  Lead as a role model of behaviour, performance and professionalism for all staff.
·  Demonstrate positive leadership, support and direction to direct employees in the achievement of corporate goals and objectives and foster an environment conducive to participation by all staff.
·  Assist with the management, motivation, training, recruitment and selection of staff.
·  Assist to recruit, develop and retain a qualified workforce to ensure teams are committed to person centre supports, social inclusion, and the establishment of a professional relationship with individuals.
·  Ensure that employees, in carrying out their duties, act in accordance with legislative requirements, established policies and delegations.
·  Lead and educate Support Workers in relation to the organisation’s prevention of abuse, neglect and exploitation (including restrictive practices) policy and procedure to improve teams’ ability to understand, recognise, and report concerns properly and timely.
·  Provide clear direction and support to staff with daily tasks and duties, making sure to listen and act upon staff issues or concerns.
·  Provide both informal and formal feedback to staff regarding work performance, including the formal supervision of staff as required.
·  Assist with performance management and team planning, including rostering, supervision, training and development.
·  Assist the Accommodation Manager in identifying coaching needs and skills/training needs analysis (individually and on a team basis) in order to create a team environment where employees can identify and solve problems, within delegation, to ensure the personalised planning process translates into action.
·  Ensure all issues, in the workplace are addressed and when required, elevated to the appropriate delegation level to ensure a positive working environment is maintained.
Code of Conduct and EEO / ·  Encourage and promote behaviour consistent with the Code of Conduct and create a positive and equitable work environment that is safe, flexible, fair, culturally appropriate, inclusive and free from discrimination and harassment.
Records Management / ·  Ensure Adhere to relevant Records Management policies and practices.
Work Health and Safety / ·  Adhere to relevant Work Health and Safety policies and practices and carry out responsibilities as outlined in applicable documents.
Customer Service / ·  Provide a high level of internal and external customer service at all times.
Change Management / ·  Seek continuous improvement in operational effectiveness and efficiency by generating innovative approaches to deploy resources, meet challenges of a changing environment and improve service to stakeholders.
Other / ·  Carry out any other duties within the limits of the employee’s skill, competence and training.
·  Promote Carinbundi’s image of a professional and efficient organisation through demonstrating a high level of customer service at all times.

Key Selection Criteria

SC1 / Tertiary qualifications at Certificate III level (ie. Individual Support; Disability Work; Aged Care) or significant work experience in disability, community services or relevant field.
SC2 / To actively identify and promote strategies to meet the needs of service users, their families/carers.
SC3 / Excellent consultation, communication and interpersonal skills with the demonstrated capacity to represent Carinbundi and its programs to a wide range of stakeholders
SC4 / To assist in the planning and implementation of daily programs which enhance the living, social, interpersonal, leisure, community and educational skills of service-users, while through observation, assess service-users’ skills development needs and convey these needs to the Accommodation Manager.
SC5 / Demonstrated ability to manage and prioritise a range of tasks, plan workloads and work to deadlines.
SC6 / Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people both internal and external, on issues of a complex and sensitive nature.
SC7 / Proven ability coach, manage, and mentor a team to ensure they are providing effective and efficient support to client groups, while building their capability as a Support Worker.
SC8 / Intermediate computer skills including proficiency in Microsoft Office.
SC9 / Ability to fulfil after hours and on-call requirements.
SC10 / A high level of integrity and an ethical approach.
SC11 / Current Working With Children Blue Card; Police Check; Senior First Aid - or ability to undertake a successful application/obtain.
SC12 / Current Driver’s Licence.

Position Description – House Coordinator 1 | Page