Police Graded response calls and deployment
Grade 1 - call 999
These incidents should be deployed within 4 minutes of receipt and attendance should be achieved within 15 minutes.
Description
Where an incident is reported to the police that is taking place and is likely to be a risk of danger to life, involves the use or immediate threat of use of violence, or may result in serious injury to person or serious damage to property.
Where contact relates to an allegation of Criminal Conduct it will be dealt with as an emergency if the crime is or likely to be serious and in progress, an offender has just been disturbed at the scene, an offender has been detained and poses or is likely to pose a risk to other people.
Where contact relates to a traffic collision it will be dealt with as an emergency if it involves or is likely to involve serious personal injury, the road is blocked or there is a dangerous or excessive build up of traffic. Where the above circumstances do not apply, a contact will still be classified as emergency if the circumstances are such that the call handler has strong and objective reasons for believing that the incident could be classified as an emergency.
Grade 2,3, Non Emergency Contact Calls - call 0845 045 45 45
Non emergency contact calls attract two levels of initial priority.
Scheduled Grade 2 Response
These incidence should be deployed within 10 minutes and attend within 30 Minutes of call.
Description
Where a degree of importance or urgency is obvious but does not necessarily require an emergency response. This will typically arise where there is concern for somebody’s safety, an offender has been detained, a witness or evidence is likely to be lost, at a road collision, there are injuries or serious obstruction, a person in suffering extreme distress or is otherwise deemed to be vulnerable
Scheduled Grade 3 response
These incidence should be attended within 24 hours of receipt of call.
Description
- The response is not critical in apprehending offenders
- The matter is service oriented and a better quality of initial police action can be taken if it is dealt with by a pre arranged police response, by a police officer, or by other appropriate resource.
Grade 4
Call 101. Phone lines are open 24 hours a day, seven days a week
or Email www.101.gov.uk
Used to Report
- Vandalism and graffiti
- Noisy neighbours and loud music
- Threatening and abusive behaviour
- Abandoned vehicles,
- Dumping and fly-tipping
- Drunk and rowdy groups
- Drug related anti-social behaviour
- Broken street lighting
General intelligence information (e.g. alerts on suspicious movements on the estates) should be emailed to our local beat officer, PC Dave Coleman, at . Dave can also be contacted on 0845 045 4545.