Pls Fax the Completed Form to 3115-0117 Or Email It To

English for Receptionists
Manchester Training & Consultancy Institute & E-quip Training Ltd.
Introduction /
This unique one-day program will help your receptionists communicate with visitors/customers more effectively through improved language skills directly relevant to their work. Enroll your staff on this course now to help build your their confidence and ability in communicating English.
Workshop Name / English for Receptionists
Contents / 1. / Greeting visitors confidently and developing conversation
2. / Communication do’s and don’ts for when speaking with foreign visitors
3. / Small talk - making visitors feel welcome
4. / Communicating effectively on the telephone
5. / Making arrangements and appointments
6. / Taking clear and efficient messages
7. / Dealing with unwanted calls
8. / Tips on communicating effectively with an English-speaking boss
9. / Role-play practice and feedback
Course Code / Date / ENG-REC-01 30 August 2013
Time / 09:30 – 12:30 and 14:00 – 17:00
Language / English with English handouts
Who should attend? / This workshop is specifically designed for receptionists who need to communicate verbally and in simple writing in English with visitors and colleagues.
Fees / Discounts / HK$1,200 per person
10% discount for two persons enrolling together
20% discount for three or morepersons enrolling together
Speaker / Mr. Damian Green, Corporate Trainer from E-quip
Damian has over 7 years’ extensive experience in teaching English across a broad range of levels. Damian has worked exclusively in Hong Kong for the past 5 years. As a full-time English trainer, Damian is responsible for facilitating various oral and writing skills programs and has delivered training to a number or MNC’s and Fortune 500 companies in Hong Kong.
Damian prides himself on his creative and dynamic approach, as well as his personable character, which allows for a relaxed and enjoyable learning atmosphere.
Venue /
MTCI Training Room, Suite B, 10/F Hua Chiao Commercial Centre
No. 678 Nathan Road, Mongkok, Kowloon, Hong Kong. Map
Enrolment / Please complete the Enrolment Form on next page and
1.  Fax it to 3115-0117
l  Then mail your crossed cheque, made payable to “Manchester Training & Consultancy Institute” to Suite B, 10/F Hua Chiao Commercial Centre, 678 Nathan Road, Mongkok, Kowloon, Hong Kong.
l  Enrolment will be confirmed upon receipt of payment.
Conditions / 1.  Certificates will be issued to all participants upon completion of workshop.
2.  All fees paid are non-refundable.
3.  In case of any disputes, the final discretion will rest with MTCI.
Adverse Weather / The workshop will be re-scheduled if typhoon signal no.8 or black rainstorm signal is hoisted 2 hours before it begins. For emergency contact, please call Miss Liu at 9411-4729.
Enquiry / We can tailor similar training to your company's needs.
For more information, please call:
Miss Liu
Manchester Training & Consultancy Institute
T. 3115 0116
F. 3115 0117
M. 9411 4729

http://www.mtci.com.hk
Manchester Training & Consultancy Institute
Enrolment Form

Pls fax the completed form to 3115-0117 or Email it to

Name of Workshop
Course Code / Workshop Date / Total Fees Payable
(Net of group discount)

PARTICULARS OF PARTICIPANT

Surname / Other Names
Company / Position
Day Tel / Fax
Mobile / Email
Correspondence Address
Cheque No. / Bank
If invoice is needed for payment processing, please indicate whether it should be
o emailed to ______o posted to ______

DETAILS OF CONTACT PERSON (if not the participant)

Name / Tel / Email

Please make more copies if enrolling as a group.

Manchester Training & Consultancy Institute

Suite B, 10/F, Hua Chiao Commercial Centre,

678 Nathan Road, Mongkok, Kowloon, Hong Kong
Tel: 3115-0115 Fax: 3115-0117 www.mtci.com.hk