PLEDGE 5 Promoting Inclusion in Salford PERFORMANCE MATRIX OUTTURN DAT
Ref
/Sub Pledge/PI
/ BVPI/LPI No. / 2001/02 / 2002/03 / 2003/04 / Targets / Benchmark / How have we performed? / Are we on target?Actual / Actual / Actual / Target / 2004/05 Target / 2005/06 Target / 2006/07 Target / Top Quartile 2002/03
1
/2
/ 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13/
Building strong, confident communities
/The numbers of types of interactions that are enabled for electronic delivery as a % of the types of interactions that are legally permissible for electronic delivery.
/ 157 / 24.6% / 34.5% / 76.4% / 73.4% / 99.43%100% A / 100% / 100% / 59%
/
Improving access to services and support mechanisms for vulnerable members of our community
/The number of household benefit claimants visited per 1, 000 caseload.
/ 76a / 166.68 / 330 / 400201.3A / 470
201.3A / 201.3 / N/A
/
The number of fraud investigators employed per 1, 000 caseload.
/ 76b / 0.268 / 0.25 / 0.270.33A / 0.28
0.33A / 0.33 / N/A
/
The number of fraud investigations per
1, 000 caseload.
/ 76c / 25.91 / 33 / 3526.66A / 37
26.66A / 26.66 / N/A
/
The number of prosecutions and sanctions per 1, 000 caseload
/ 76d / 1.13 / 1 / 1.11.3A / 1.2
1.47A / 1.63 / N/A
/
The average time for processing new benefit claims.
/ 78a / 65 days / 52 days / 31.02days / 48.5 days / 45 days
28 days A / 41.5 days
26 days A / 36 days
24 days / 36 days
/
The average time for processing notifications of changes of circumstance.
/ 78b / 40 days / 32 days / 19.68days / 30 days / 25 days
15 days A / 20 days
10 days A / 9 days
5 days / 9 days
/
The % of renewal claims processed on time
/ 78c / 74.59% / 82% / 84.08% / 85% / To be deleted / from / 2004/05/
The % of cases for which the calculation of the amount of benefit due was correct on the basis of the information available for the decision for a sample of cases checked post-decision.
/ 79a / 94% / 92.4% / 96% / 94.3% / 96.1%97.5% A / 98%
98% / 98.5% / 99%
/
The % of recoverable overpayments (excluding Council Tax Benefit) that were recovered in the year.
/ 79b / 34% / 42.5% / 39.7% / 47.6% / 52.7%42% A / 58%
44% A / 46% / 55%
/
Satisfaction with contact access facilities at the benefit office
/ 80a / 82%(2000/01) / Awaiting
results from ODPM / 87% / 84%
/
Satisfaction with the service in the benefit office.
/ 80b / 81%(2000/01) / “ / 86% / 85%
/
Satisfaction with the telephone service.
/ 80c / 73%(2000/01) / “ / 78% / 75%
/
Satisfaction with the staff in the
benefit office.
/ 80d / 82%(2000/01) / “ / 87% / 78%
/
Satisfaction with the clarity etc of forms and leaflets.
/ 80e / 69%(2000/01) / “ / 74% / 68%
/
Satisfaction with the time taken to make a decision.
/ 80f / 80%(2000/01) / “ / 85% / 74%
/
Overall satisfaction with the benefits
service.
/ 80g / 91%(2000/01) / “ / 91.5% / N/A
PLEDGE 6 – Creating Prosperity IN Salford PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
Ref
/Sub Pledge/PI
/ BVPI/LPI No. / 2001/02 / 2002/03 / 2003/04 / Targets / Benchmark / How have we performed? / Are we on target?Actual / Actual / Actual / Target / 2004/05 Target / 2005/06 Target / 2006/07 Target / Top Quartile 2002/03
1
/2
/ 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13/
Promoting the City as a location of choice for people and investment
/ BVPI/LPI No./
The % of Council Tax collected.
/ 9 / 88.8% / 90.7% / 91.4% / 91.2% / 94.3%92%A / 97.3%
93%A / 94% / 98%
/
The % of standard land searches carried out in 10 working days.
/ 179 / 90.33% / 91.81% / 98.54% / 96% / 97% / 98% / 99% / 100%/
Supporting businesses and maximizing employment opportunities
/The % of invoices for commercial goods and services that were paid by the authority within 30 days of such invoices being received by the authority.
/ 8 / 78.3% / 82.5% / 88.7% / 100% / 100%94% / 100%
95% / 100%
96% / 100%
/
Maximising public and private investment to regenerate the City
/Council Tax arrears collected as a % of the total amount due.
/ LPI 27 / 21.33% / 33.85% / 47.34% / 33.85% / 30%30% / 30%
30% / 30% / N/A
/
The % variation of outstanding debt greater than 30 days old
/ LPI 28 / 5.7% reduction / 45.4% reduction / 31.2% / 10% reduction10%
reduction / 10% reduction
10%
reduction / 10%
reduction / N/A
/
The % variation of outstanding debt greater than 60 days old
/LPI 51
/ 10%reduction / 10%
reduction / 10%
reduction / N/A
/
The average cost of collecting Council Tax for every home that has to pay.
/ LPI 29 / £9.59 / £11.11 / £13.67 / £9.59 / £9.59Change to definition of indicator / £9.59
Change to definition of indicator / N/A
/
The average cost of handling a Housing Benefit or Council Tax Claim.
/ LPI 30 / £83.83 / £94.94 / £107.97 / £73.03 / £67.63Change to definition of indicator / £62.23
Change to definition of indicator / N/A
/
The % of non – domestic rates due for the financial year which were received by the authority.
/ 10 / 95.8% / 96.2% / 97% / 96.4% / 97.2%98%A / 97.6%
98.5%A / 99% / 99%
PLEDGE 7 – Enhancing Life In Salford PERFORMANCE MATRIX – OUTTURN DATA, TARGETS AND COMPARISONS
Ref
/Sub Pledge/PI
/ BVPI/LPI No. / 2001/02 / 2002/03 / 2003/04 / Targets / Benchmark / How have we performed? / Are we on target?Actual / Actual / Actual / Target / 2004/05 Target / 2005/06 Target / 2006/07 Target / Top Quartile 2002/03
1
/2
/ 3 / 4 / 5 / 6 / 7 / 8 / 9 / 10 / 11 / 12 / 13/
The energy consumption /(kw per square metre) of local authority operational property, compared with compatible buildings in the UK as a whole – fossil fuels.
/ 180a(i) / 159 Kw/m2 / Not to be produced for 2003/04 / 158 Kw/m2 / Awaiting guidance from ODPM / ?/
The energy consumption (kw per square metre) of local authority operational property, compared with compatible buildings in the UK as a whole – fossil fuels.
/ 180a(ii) / 534 Kw/m2 / “ / 533 Kw/m2 / Awaiting guidance from ODPM / ?