Job Description and Person Specification (HR5)
Job Description
School/Department: / Library
Post Title: / Library Assistant, Loan Services, Hartley Library
Career Pathway and Level: / ERE / TAE / MSA / CAO
2a
ERE Category / Academic Posts / Non-Academic Posts
Academic / Research / Teaching / Enterprise / Education Development
Post Responsible to (and Level):
Posts Responsible for (and Level): / Principal Library Assistant, Loan Services / Client Services and Support Manager
None
Job Purpose: To assist in the delivery of a range of loan services to library users, offering help and advice as appropriate to the needs of each individual to maximise their use of loan services and facilities, to ensure customer satisfaction.
Key Accountabilities/Primary Responsibilities (6-10 bullet points maximum)
1.  Make effective use of Library Management System and related software applications to deliver loan services to an agreed quality standard to maximise service quality and continuity. Develop and maintain an in-depth knowledge of loan services, including:
·  Loan policies and procedures
·  Course collection policies and procedures
·  Access / registration policies and procedures
·  Communication policies and procedures
2.  Receive and respond to a range of enquiries, communicating clearly to library users in a variety of mediums offering help, information and advice about services, stock and policy. Ability to judge when referral is necessary and who best to refer to, ensuring a satisfactory outcome to each enquiry.
3.  Organise and prioritise own work activities within established guidelines with minimal supervision, ensuring operational effectiveness and the achievement of library objectives and outcomes.
4.  Maintain contacts with a range of colleagues knowing who to liaise with on key issues.
5.  Participate in and contribute to the work of the service team via meetings and briefings to ensure policy is understood and applied consistently to ensure an effective service. Provide standard guidance and support to colleagues in day to day activities to maintain operational effectiveness.
6.  Contribute to the development and improvement of services. / % Time
50%
30%
5%
5%
5%
5%
Internal & External Relationships: (nature & purpose of relationships)
Links with colleagues providing loan and reception services across the library system (at all sites) and within the Library in general to provide an integrated service.
Professional and service relationships with University staff and students, alumni, users from other HE institutions and members of the public.
Special Requirements:
Evening and weekend work.
The right is reserved to redeploy staff throughout the University Library system.
Person Specification
Criteria / Essential / Desirable / How to be assessed
Qualifications, Knowledge and Experience:
Skill level equivalent to achievement of NVQ2, GCSE, City and Guilds
2 `A' Levels or equivalent.
Work involving contact with the public or in a service role.
Work with computers / IT. / X
X
X / X / Application & interview
Application
Application & interview
Application & interview
Planning and Organising:
Ability to work without close supervision
Effective working with automated record keeping. / X / X / Application & interview
Application & interview
Problem Solving and Initiative:
Ability to work independently, solving problems and using initiative, knowing when to refer. / X / Application & interview
Management and Teamwork:
Experience of working in a team (either in work or non-work situation). / X / Application & interview
Communicating and Influencing:
Good communication and interpersonal skills. / X / Application & interview
Other Skills and Behaviours:
Able to move and lift small loads and to be physically active.
Ability to move and shelve books. / X
X / Application & interview
Application & interview
Special Requirements:
Ability to contribute to evening and weekend rotas.
Need to use VDU and computer equipment regularly. / X
X / Application & interview
Application & interview

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Job Hazard Analysis Form - Appendix to Job and Person Specification

Please tick one of the following statements:

This post is an office-based job with routine office hazards e.g. use of VDU (if ticked, no further information needs to be supplied)
This post has some hazards other than routine office e.g. more than use of VDU / √

Please tick all those that apply, and put N/A if not applicable

Environmental Exposures / O* / F / C
Outside work / N/A
Extremes of temperature (eg fridge/ furnace) / N/A
Potential for exposure to body fluids ## / N/A
Noise (greater than 80 dba - 8 hrs twa) ## / N/A
Exposure to hazardous substances (eg solvents, liquids, dust, fumes, biohazards). Specify …………………………………………………………. ## / N/A
Frequent hand washing / N/A
Ionising radiation. / N/A
Equipment/Tools/Machines used
Food Handling ## / N/A
Driving university vehicles(e.g. car/van/LGV/PCV) ## / N/A
Use of latex gloves (note: prohibited unless specific clinical necessity) ## / N/A
Vibrating tools ( e.g. strimmers, hammer drill, lawnmowers) ## / N/A
Physical Abilities
Load manual handling. / O
Repetitive Crouching/Kneeling/Stooping / N/A
Repetitive Pulling/Pushing / O
Repetitive Lifting / O
Standing for prolonged periods / O
Repetitive Climbing i.e. steps, stools, ladders / N/A
Fine motor grips (e.g. pipetting) / N/A
Gross motor grips / N/A
Repetitive reaching below shoulder height / N/A
Repetitive reaching at shoulder height / N/A
Repetitive reaching above shoulder height / N/A
Psychosocial Issues
Face to face contact with public / F
Lone working / N/A
Shift work/night work/on call duties ## / N/A

O – Occasionally (up to 1/3 of time); F – Frequently (up to 2/3 of time); C – Constantly (more than 2/3 of time) ## denotes to HR the need for a full PEHQ to be sent to all applicants for this position.

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