Consultation Skills Course2013-14

Collated Feedback Form

Please rate / Worst / - / - / - / Best / Average
The module helped me develop my communication skills / 1 / 2 / 3 / 4 / 5 / 4.7
The module was an opportunity to share issues that have arisen in my current post / 1 / 2 / 3 / 4 / 5 / 4.4
The module complemented my clinical supervisor’s teaching / 1 / 2 / 3 / 4 / 5 / 4.4
The module has made a positive difference to my consulting in general practice / 1 / 2 / 3 / 4 / 5 / 4.7
The facilitator was supportive / 1 / 2 / 3 / 4 / 5 / 4.8
The facilitator was knowledgeable / 1 / 2 / 3 / 4 / 5 / 4.8
The sessions were well prepared / 1 / 2 / 3 / 4 / 5 / 4.7
I would recommend the sessions to colleagues / 1 / 2 / 3 / 4 / 5 / 4.4
I am more aware of the stages of the consultation / 1 / 2 / 3 / 4 / 5 / 4.1
I understand the skills required for each stage of the consultation / 1 / 2 / 3 / 4 / 5 / 4.4
I have practiced the skills for each stage of the consultation / 1 / 2 / 3 / 4 / 5 / 3.9
I now have a deeper understanding of the patients perspectives on their problems / 1 / 2 / 3 / 4 / 5 / 4.1
Working with peers has been a valuable part of the module / 1 / 2 / 3 / 4 / 5 / 4.4
The feedback I have received has been useful for developing my skills / 1 / 2 / 3 / 4 / 5 / 4.2
I have felt left out from the others in my group / 1 / 2 / 3 / 4 / 5 / 1.2
Meeting with others doing general practice posts has been useful / 1 / 2 / 3 / 4 / 5 / 4.4

Please mention any highlights of the module

  • Supportive environment to practise consultation skills
  • Supportive, non-threatening atmosphere
  • Brain storming followed by practical sessions
  • Opportunity to discuss clinical challenges
  • Observed role plays
  • Constructive feedback from peers and facilitator
  • Use of consultation models
  • Brilliant facilitator, encouraging contribution
  • Non-threatening atmosphere
  • Very useful skills. Being able to practice difficult consultation skills has been excellent and I have used these skills in my everyday work
  • Practising dealing with angry and dissatisfied patients

Please describe specific areas you have improved

  • Remembering ICE each time
  • Agenda setting x4
  • Exploring ICE x2
  • Communication
  • Focusing on ICE
  • Structured consultation
  • Use of different phrases when asking a question
  • Effective consultation skills
  • Negotiating skills

Please give critical feedback so I can improve the module

  • ? more role play in pairs rather than in front of whole group to increase the amount of practice?
  • Excellent module. Really useful. Would be better placed slightly closer to CSA as I am worried I will forget some of it
  • Adding teaching about specific consultation models like:
  1. Neighbour
  2. Tuckett
  3. Pendleton
  4. Stewart
  5. Fraser

13.2.14

Hi Nick

Finally got round to collating the feedback

Everyone had an assessment at the end of the course with a CSA type case (TIA patient)

Performance was good across the trainees. Most forgot to mention driving which may be worth reiterating in your sessions

Xxxxxx seems lacking in confidence and sometimes makes slightly odd comments but she performed ok in the assessment.

Feedback is ok - will see how next cohort do

Sarah McNaught LTFT ST3 is helping me and will take a lead role in some of the sections with me supervising if ok with you

Attendance was 100% bar informed annual leave

Best wishes

Julian

Dr Julian Tomkinson

Bolton GP Training