PETERBOROUGH ADULT LEARNING SERVICE

CITY COLLEGE PETERBOROUGH

ICT TECHNICIAN

OVERVIEW OF THE ROLE

The role is viewed as being key in enhancing our responsiveness to supporting the needs of staff and training requirements. The successful candidate will join a small team of dedicated hardworking and committed staff. A rotational shift system is in operation within the working week to cover our service, there is also a requirement for occasional weekend work, flexibility is required during the year

Strong inter-personal skills are required for this post as the College and Service continues to expand its quality provision and meet targets. The ability to work as part of a team and for self-motivation is essential.

ESSENTIAL PERSONAL QUALITIES OF THE POST HOLDER

This is a demanding and challenging post playing a key part in the continuing success, development and expansion of the College and Service.

The successful applicant will be a dynamic individual who is ICT and customer service focused, who is willing to understand the environment in which we operate. Our new colleague will be clear-sighted, able to meet challenges head-on, with the ability to identify new opportunities and to communicate theserequirements onwards effectively, to the best advantage for our learners and staff. He or she will be charismatic, with an outgoing personality, and will possess the ability to interact with people at all levels. A forward thinker, with a positive “can do”, “will do” approach, together with the ability to work with others is essential.

Closing Date for applications:

Interviews will be held week commencing:

Pat Carrington, MBA, FCMI

Head of Peterborough Adult Learning Service/Principal of City College Peterborough

18th September 2014

PETERBOROUGH ADULT LEARNING SERVICE

CITY COLLEGE PETERBOROUGH

JOB DESCRIPTION

PCC DIVISION: Partnerships and Community Team (PACT)

CCP DEPARTMENT: Peterborough Adult Learning Service (PALS)/City College

Peterborough(CCP)

DEPARTMENT: Facilities Department

Job Title: ICT Technician

Grade: Grade 5, Points:14-18 - £15,882–£17,333

Number of Hours: 37 hours per week, 52-week per year, shift system

Responsible to: Facilities Manager

Responsible for: N/A

JOB PURPOSE

To provide effective ICT support to specified users – management, tutors and staff. To service and maintainservers, networks, workstations, laptops and other peripherals including classroom/training rooms and administration offices. Support additional CCP services at out centres and sites at John Mansfield Campus.

The focus of this position is to provide an effective ICT support service to specified users - management, tutors and staff; and to be responsible for ICT hardware and software services.

The College currently has some 350+ work stations. The current structure is for multi-server local area networks, VPN (Virtual private Networks) linking multiple sites, JANET internet connection. The software environment is MS Windows desktop operating systems ranging from Windows 7 through to Windows 2012 R2, MS desktop applications (Office etc), MS Windows 2003 servers and 2008, SQL servers,Terminal Services, MS Exchange 2013. The College has also invested in cloud technology, mobile devices and dedicated data base enrolment and finance software systems. The team support multiple photocopiers, printers, smart boards, plus IP, digital and analogue telephone systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  1. To provide support to all users of ICT equipment, diagnosing problems and delivering excellent customer service.
  2. To ensure that all equipment is in good working order.
  3. Testing and setting up equipment and peripherals before the start of specified lessons.
  4. To replenish ink cartridges as and when necessary
  5. Taking regular backups of valuable data
  6. To keep accurate records of work undertaken
  7. To arrange repair of equipment, in liaison with the Facilities Manager, as necessary.

8. Have the ability to work unsupervised.

GENERAL DUTIES

  1. To ensure that the College and City Council’s policies with respect of Equal Opportunities are fully met.
  1. To contribute to team work within the College/Service.
  1. To promote high standards of Health, Safety and Welfare, ensuring the College complies with statutory requirements at Work requirements in accordance with legislation and agreed guidelines.
  1. To undertake other reasonable duties at the request of the College Principal.

VARIATION CLAUSE

This is a description of the post as it is constituted at the date shown. It is the practice of this Authority periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager in consultation with the post holder will conduct this procedure.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.

FLEXIBILITY CLAUSE

Other duties and responsibilities expressed and implied which arise from the nature and character of the post within the department (or section) mentioned above or in a comparable post in any of the Organisation’s other sections or departments

Description prepared by: Phil Brown

Facilities Manager

Date: 18th September 2014

PETERBOROUGH ADULT LEARNING SERVICE

CITY COLLEGE PETERBOROUGH

PERSON SPECIFICATION

PCC DIVISION: Partnerships and Community Team (PACT)

CCP DEPARTMENT: Peterborough Adult Learning Service (PALS)/City College

Peterborough(CCP)

DEPARTMENT: Facilities Department

Job Title: ICT Technician

Grade: Grade 5, Points:14-18 - £15,882–£17,333

Number of Hours: 37 hours per week, 52-week per year, shift system

Responsible to: Facilities Manager

Responsible for: N/A

ATTRIBUTES / ESSENTIAL CRITERIA / DESIRABLE CRITERIA
KNOWLEDGE /
  • A comprehensive technical understanding of all versions ofMicrosoft Office and Windows 7 – 8 (modern versions)2007 and associated security systems
  • A working technical understanding of Microsoft Server 2003 & 2008& 2012 R2,Active Directory. Have a working technical ability for software and hardware installation and configuration including laptops, and portable communication devices including Apple plus windows based clients products
  • Have a working understanding of telephone networks and associated communications systems
  • Have a working understanding of Photocopiers/Printers
/Smartboards /
  • A working technical understanding of asset systems and their use.

SKILLS & ABILITIES / Proven skills and abilities in:
  • Maintaining networks, to install hardware, hardware components and sub components and to install and configure software
  • Maintaining and repairing ICT equipment
  • Good communication skills
  • Prioritising and work under pressure
  • Act as a problem solver to staff and tutors on basic configuration problems
  • Self starter yet ability to work as part of team

ATTRIBUTES / ESSENTIAL CRITERIA / DESIRABLE CRITERIA
EXPERIENCE / Proven experience with:
  • Working in a commercial environment as an ICT technician
  • Maintaining networked PCs
/
  • Working in an education environment

EQUALITY & SSFEGUARDING / Candidates must demonstrate understanding of, acceptance and commitment to the principles underlying equal opportunities and safeguarding
CUSTOMER CARE / Proven ability with a:
  • Knowledge and understanding of effective customer care

QUALIFICATIONS /
  • NVQ in Installing and Supporting IT Systems Level 3 or an equivalent IT technical qualification
  • A good standard of post compulsory education

PERSONAL CIRCUMSTANCES / Proven ability to:
  • Work flexible hours including some evenings and weekends
  • Undertake continuous professional development in relation to the post role
  • Full driving licence and own vehicle.
/
  • Ability to physically transport ICT equipment