Abdallah YATIM
Personal Information
Date of Birth: 17 June 1982
Nationality: Lebanese
Gender: Male
Contact: 00961 70 615 768
E-mail:
Career Objective:
A highly skilled Customer Service Manager with good experience. Highly experienced in negotiation and managing maintenance contracts. Extensive knowledge of creating and conducting training programs. Exemplary customer service skills
I am motivated and hardworking, seeking my next career challenge.
EXPERIENCE
November 2011- December 2014 Abidjan- Ivory Coast
SOCIAM COMPANY electronics and appliances distributor based in Abidjan
Position: Service Center Manager.
Company's Activities:
1- SOCIAM is the exclusive representative of SAMSUNG IN IVORY COAST
2- NASCO brand
3- BEKO
4- MEDIA
5- INDESIT
Responsibilities:
• Responsible for the supervision of a twenty-five staff members within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Successful account retention record of 85%.
• Conduct market research surveys amongst clients base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
• Improve customer service based on clients feedback through the development of new policies and procedures.
• Responsible for all public relations matters and activities.
• Provide support to the sales team through developed programs or periodic meetings.
• Responsible for the maintenance contracts with other companies
• Responsible for spare parts stock and purchases
• Claim jobs in SAMSUNG system (GSPN)
Training Programs:
by SAMSUNG - Ghana 2011:
· How to manage the service center
· How to use SAMSUNG system (GSPN)
· How to maintain / create spare parts orders
· Global yearly training program by SAMSUNG
by SAMSUNG - Dubai 2013:
· Service center training program for managers
August 2009-August 2010 Beirut-Lebanon
TELEFOCUS OFFSHORE COMPANY consulting and management for GSM operators based in Beirut.
Position: IT and Telecom Engineer
Responsibilities:
· WIMAX and GSM site Survey
· Prepare site survey report related to the Nominal GSM Radio plan (900/1800 MHz), CDMA, WIMAX.
· Responsible for site selection by carrying out the site survey for the required objectives in each area.
· Responsible for the training of:
1- how to use the Radio planning tool ENTREPRISE ASSET 61
2- Import the following necessary data: The site coordinates for the required areas to plan and to achieve the coverage prediction, Export the radio data configurations.
3- how to perform LOS (line of sight) using GPS, Compass, Binoculars, digital Camera…
4- how to Install Exchange Server 2007
Ø Certificate of completion the seminar ‘L2 Link Engineering and LTE WIMAX/CARRIER ETHERNET TECHNOLOGIES’ presented by Harris Stratex Networks Company in Beirut, December 14-16 2009.
October 2008-June 2009 Tyre –Lebanon
AUT (American University Of Technology)
Position: Computer Tutor
Responsibilities:
Introduction to information technology:
- History of computer
- Parts inside and outside the computer case
- Microsoft office 2003
- Introduction to networking
- Introduction to data base
- SQL server 2000
Education
2006- 2008 Vladimir State University Vladimir- Russia
Ø Informatics and Computer Engineering
Ø Master of Informatics and Computer Engineering
2002-2006 Vladimir State University Vladimir- Russia
Ø Informatics and Computer Engineering
Ø Bachelor of Informatics and Computer Engineering
2000-2001 Ain- Beal School Ain- Beal- Lebanon
Ø Sociology and Economy (French educated).
Software and Data Communications Skills
Ø Operating Systems: Windows 2003/2000.
Ø Programming Languages: C++, Java, VB, SQL, HTML, Matlab, Oracle and Delphi.
Ø Database Systems: Access 2003, SQL 2000 and MySQL.
Ø Hardware knowledge.
Ø Internet and computer skills.
Ø Self driven, Sense of Responsibilities, Team Spirit, Questioning Mind, Risk Consciousness.
Languages
Ø Arabic, French, English and Russian .
Registered
Registered in the Order of Engineering and Architect (OEA) Syndicate in Lebanon-Beirut
Under № 33784.
Interests and Activities
Ø Football, Driving, Music, F1, Chess, Internet surfing.