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CURRICULUM VITAE
Anel Marthie Cleghorn
Anel Cleghorn
8/22/2009


CURRICULUM VITAE

Personal Details:

Anel Marthie Cleghorn

ID No: 8207200065087

Mobile: +27739532155

Email Address:

Skype: anel.cleghorn

Current Location: Randburg, Johannesburg

Language Proficiency: Bilingual

Native Language: Afrikaans

Summary & Career Objective:

I have 11 year's working experience in various positions, from selling to customers on the shop floor, various administrative tasks, administration of asset management, client contact centre consultant and client liaison to most recently English tutoring in Thailand.
I would like a secure position where I will be able to grow and learn with an organization that has the potential to expand. My main objective is to create a solid career where I can add considerable value to an organization whilst growing as an individual. Stability is what I am in search of. I have the ability to learn quickly and I strive to adapt and apply my skills and competencies in a way which can make a difference in any company, given the opportunity and challenge.

Current Employment: Waxt Productions (www.waxtmagz.co.za)

Key Account Manager

6 November 2009 - Current

Duties:

Compiling a list of clients for advertising purposes

Contacting clients for booking advertising space in magazines.

Reason for leaving:

Need a secure & stable income, not only commission based salary.

Previous Employment: Rittiya Wannalai School for Swiss International Academy

15 May 2009 – 15 September 2009

Duties:

Teaching general conversation English to Matayom students.

Testing the students on their listening and speaking ability.

Preparing lesson plans.

Liaison with other teachers.

Reason for leaving:

End of contract and returned to South Africa

15 May 2007 – April 2009 Chokchai School for Spencer Intl

English and Maths teacher
Duties:
TESOL teaching to K2 & K3 (Kindergarten level 2 & 3) students.
Preparation of questionnaires/exam papers/tests.
Writing / adapting / changing school curriculums.
Preparing lesson plans.
Formulating and designing flashcards and worksheets.
Marking of worksheets and tests.
Preparing and writing regular student progress reports.
Liaison with parents and teachers
Various administrative duties around the staffroom

Reason for leaving:

End of contract

2 March 2006 – 28 February 2007 GijimaAST Cliënt Contact Centre

Call Centre Tele Consultant
Back Ground:
Good organizational and time management skills.
Excellent telephone etiquette.
Excellent communication skills (verbal & written).
Understanding of WAN, LAN, Server environment and desktop software.
High energy levels and very focused on customer service.

Duties:

Provide first level support where possible.

Conduct first level diagnostics for all calls.

Ensure that ticket details are accurate and concise.

Ensure that all outstanding tickets are updated daily.

Ensure that assignment and ticket ownership is clearly and accurately executed.

Ensure that the correct escalation procedures are being followed up to the point of final closure of log.

Ensure that client calls are handled with a sense of urgency.

Maintain a high level of client service at all times.

Assist with problem management in the cases of priority logs.

Be aware of client SLA’s and ensure that these are met where possible at all times.

Refer and discuss any areas of improvement with the supervisor to ensure continuous flow of information.

Ability to liaise effectively with internal and external clients and initiate corrective procedures to ensure customer service excellence.

Ability to react quickly and make decisions under pressure.

Ability to take responsibility of and resolve customer service related issues.

Reason for leaving:

Went to Thailand to better my career progression and gain overseas work experience.

November 2001 – 28 February 2006 GijimaAST Asset Management

Asset Administrator

Duties:

Reconciling client asset data to the remedy database.

Capturing asset info confirmations.

Analyzing asset mix for discrepancies (using excel pivot tables).
Capturing new assets on Remedy.

Forwarding confirmed info to ABSA Asset Departments.

Maintaining departmental policies and procedures and naming standards.

Departmental process re-engineering and documentation hereof.

Filing.

Ordering of stationary.

Booking meetings.

Ad Hoc Administrative tasks.

Maintaining client feedback log.

Telephonic queries from clients and other DTS Departments.

Remedy asset data exports as and when required.

Updating and maintaining remedy site file.

Providing updated asset info to clients.

Building and maintaining good client relationships.

Maintaining weekly stats and progress reports.

Data quality assurance to ensure the integrity of the database by:

·  Ensuring that all fields are correctly completed.

·  Checking serial number correctness.

·  Confirming data with clients.

·  Confirming correct asset type and item description translation (matching, CTI, (Category, Type & Item) with description of RFS & visa versa).

Closing requests for service on solve.

Forwarding and follow up of confirmation letters and inform ABSA about sign off’s.

Opening tasks for ABSA and other responsible parties on solve.

Adding the daily file onto the TSO2 file on solve (reporting).

Updating of errors received on a daily basis from ABSA.

Reason for leaving:

To better my career progression with the Call Centre department.

Education:

Grade 12: Zwartkop Secondary School, 2001

Subjects:

Afrikaans, English, Biology, Mathematics, Typing, Home Economics, Art – 7th subject

N5 Management Assistance: Centurion College, July 2002 – December 2002

Subjects:

Office Practice, Computer Practice, Communication, Information Processing

N4 Management Assistance: Centurion College, January 2002 – June 2002

Subjects:

Office Practice, Computer Practice, Communication, Information Processing

Web Page Designing: CTU Training Solutions, January 2005 – June 2005

Subjects:

Introduction to Web Page designing

HTML, Macromedia Freehand, Fireworks, Flash, Dream Weaver, Adobe Photoshop

JavaScript, PHP, MySQL and Web Publishing

TESOL Certificate: Chichester College, April 2007 – June 2007

NOTE: Current website that I have designed is: www.asiateach.net

I have designed a website for a travel agent. It’s not up but I have the “dummy” for that website.

Computer Literacy:

HTML, Macromedia Freehand, Macromedia Fireworks, Macromedia Flash, Macromedia Dream Weaver, Adobe Photoshop, JavaScript, PHP, CSS, MySQL, Remedy, MS Excel, Graphs, MS Word, Outlook Express, Solve (ABSA System), MS Access, Aspect Winset (Soft Phone)

WAN, LAN, HEAT, Internet Explorer, MS Outlook

References:

Momin Nawaz; Swiss International Academy; +66811101500;

Stephen Louw; Spencer International; +66869868885;

Note:

Certificates and reference letters available upon request.