Person Specification

Administrative Officer (AO)

Perth Sheriff & Justice Of The Peace Court

Assessment criteria
(Applicants must provide specific examples which cover all the behaviours listed within each value) / E= Essential
D= Desirable / Related aspects of work
Commitment & Professionalism
Illustrative behaviours
  • Do work accurately and consistently to meet set targets, standards and deadlines.
  • Project a positive image of yourself and the organisation.
  • Undertake work in a flexible way in line with priorities set by management. Demonstrate Initiative.
  • Support and adapt to change and changes in how things are done.
  • Understand how the SCTS works, its policies, procedures and values.
/ E
E
E
E
E
OVERALL
E /
  • Ensure daily business is transacted effectively and in line with targets and objectives.
  • Deals with customers and justice partners in a positive manner.
  • Is flexible and willing to work out-with normal routine when required. Takes responsibility to ensure tasks are completed.
  • Adapts quickly to changes in demands and procedures within the office.
  • Awareness of the Agency’s role within the Justice system, its culture and its aims and objectives.

Providing a High Quality Service
Illustrative behaviours
  • Recognise and be responsive to customers/visitors and their individual needs
  • Ensure that customer complaints are dealt with promptly and appropriately
  • Look beyond your job role to provide a service that exceeds the expectations of customers
  • Help and support colleagues and work as a team player
/ E
E
D
E
OVERALL
E /
  • Communicate effectively with different customers to competently answer queries
  • Demonstrates discretion and is aware of the SCTS complaints procedure
  • Provides exceptional customer service by working out-with normal duties
  • Develop good working relationships and contribute to team meetings

Integrity & Impartiality
Illustrative behaviours
  • Treat everyone with courtesy, consideration and dignity
  • Maintain confidentiality and treat the information you are responsible for with care
  • Display SCTS values and behaviours and challenges inappropriate behaviour and actions
/ E
E
E
OVERALL
E /
  • Is co-operative, polite, courteous and helpful to everyone
  • Treat all information in a confidential manner and ensures that data is processed in line with the SCTS Data Handling Policy
  • Complies with the SCTS Dignity at Work Policy

Using Resources Effectively
Illustrative behaviours
  • Actively support sustainability through the effective use of resources
  • Use processes and systems (e.g. Information Technology) to make work and the Service more efficient and effective
  • Take care of all equipment and resources recognising their cost and value
/ D
D
E
OVERALL
D /
  • Uses resources in an efficient and sustainable manner
  • Regularly reviews systems and procedures to improve efficiency and the use of resources
  • Suggests improvements to systems and procedures to identify best practice

September 2014

Version 1.0