Last updated: / August 2015

JOB DESCRIPTION

Post title: / Library Service Assistant, National Oceanographic Library
Academic Unit/Service: / Library
Faculty: / Professional Services
Career Pathway: / Management, Specialist and Administrative (MSA) / Level: / 1b
*ERE category: / n/a
Posts responsible to: / Head of Information Services via Principal Library Assistant
Posts responsible for: / N/a
Post base: / Office-based (see job hazard analysis)
Job purpose
Provide a library service during evenings, weekends and bank holidays, monitoring the self-issue system, library security, giving user support, maintaining use of library equipment and other facilities and undertaking shelving and other library processing activities
Key accountabilities/primary responsibilities / % Time /
1.  / Ensure (in liaison with Security Staff) that the library is open at the advertised time and fully functional e.g. lights and equipment are switched on and at the end of service the library is closed. Similarly ensure all windows are secure and doors are locked and lights and equipment are switched off and the Library is tidy. / 10%
2.  / Provide support in the use of the self-issue system. / 5%
3.  / Provide basic support to the Library meeting rooms / 5%
4.  / Implement health and safety and emergency procedures when required. / 1%
5.  / Monitor the security of the library including the book security system and respond when necessary. / 9%
6.  / Answer basic directional enquiries to help users understand the Library's services and facilities and help to locate materials. / 10%
7.  / Collect and shelve returned material and library stock on the return shelves and tables. / 10%
8.  / Ensure that stock is in good order on the shelves by regular tidying. / 10%
9.  / Maintain library equipment and help users to operate it / 10%
10.  / Undertake library processing and other activities as required / 10%
11.  / Attend training as required to facilitate basic user support and health and safety and keep up-to-date with service developments. / 10%
12.  / Keep the Library furniture and overall appearance tidy / 10%
Internal and external relationships /
Internal & External Relationships: (nature & purpose of relationships)
• Library staff
• NOCS Estates staff
• Security staff in case of emergencies
• Library users.
Special Requirements /
Shift work consisting of evenings and weekends, selected bank holidays and extended exam opening.
Lone working
The Service Assistant is required to be present in the library throughout their shift. (a member of security staff can be called to cover short periods for a comfort break)
Punctuality and reliability to operate lone working service in the hours advertised
Ability to cover other shifts at short notice eg. in case of illness.
Ability to do manual handling within health and safety guidelines in relation to library stock and equipment. /

PERSON SPECIFICATION

Criteria / Essential / Desirable / How to be assessed
Qualifications, knowledge and experience / Work experience within service / customer based environment
Basic literacy and numeracy
Experience of using a University Library
Basic IT knowledge / Application/Interview
Planning and organising / Able to carry out allocated, prescribed tasks and to the standard required / Interview
Problem solving and initiative / Ability to solve basic problems on own / Interview
Management and teamwork / Ability to work within a virtual team / Interview
Communicating and influencing / Good verbal and written communication skills at all levels / Interview
Other skills and behaviours / Ability to work alone
Accuracy
Attention to detail
Good customer care skills
Flexibility for last minute shifts
Adaptability to new tasks / Application/
interview/
references
Special Requirements / Lifting books and journals
Punctuality and reliability / Application/
interview

JOB HAZARD ANALYSIS

Is this an office-based post?

☐ Yes / If this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.
☒ No / If this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.
Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.

## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.

ENVIRONMENTAL EXPOSURES / Occasionally
(<30% of time) / Frequently
(30-60% of time) / Constantly
(> 60% of time)
Outside work
Extremes of temperature (eg: fridge/ furnace)
## Potential for exposure to body fluids
## Noise (greater than 80 dba - 8 hrs twa)
## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:
Frequent hand washing
Ionising radiation
EQUIPMENT/TOOLS/MACHINES USED
## Food handling
## Driving university vehicles(eg: car/van/LGV/PCV)
## Use of latex gloves (prohibited unless specific clinical necessity)
## Vibrating tools (eg: strimmers, hammer drill, lawnmowers)
PHYSICAL ABILITIES
Load manual handling
Repetitive crouching/kneeling/stooping
Repetitive pulling/pushing
Repetitive lifting
Standing for prolonged periods
Repetitive climbing (ie: steps, stools, ladders, stairs)
Fine motor grips (eg: pipetting)
Gross motor grips
Repetitive reaching below shoulder height
Repetitive reaching at shoulder height
Repetitive reaching above shoulder height
PSYCHOSOCIAL ISSUES
Face to face contact with public
Lone working / *
## Shift work/night work/on call duties

Template Job Description - MSA Level 1b4