JOB DESCRIPTION
Post title: / Assistant Director (ICT Transformation)Academic Unit/Service: / iSolutions
Faculty: / COO
Career Pathway: / Management, Specialist and Administrative (MSA) / Level: / 6
*ERE category: / n/a
Posts responsible to: / Director iSolutions
Posts responsible for: / 30+
Post base: / 1 Guildhall Square and Highfield Campus.
Job purpose
To lead strategically, in the further development and execution of the University’s ICT transformation objectives, including the development of all business cases and integrated programme plans. To enable the successful implementation of all strategic ICT initiatives, and to achieve clearly defined transformation outcomes in line with the University’s strategic objectives.
Key accountabilities/primary responsibilities / % Time /
1. / Working closely with the Chief Information officer and the Director of iSolutions to further develop the strategic approach for an ICT transformation programme, including the approach to strategic review of all technical and University ICT services
Deliver strategic roadmaps for 2018 – 2027 with a clear focus on 2018-2022 deliverables
Develop and shape strategic direction of the ICT transformation group, planning and organising its activities over an extended 5+ year planning cycle.
Lead the long-term strategic planning for the annual planning process associated with this activity to ensure there is a close match between the University and iSolutions’ strategic direction to support University objectives. / 25 %
2. / To coordinate the functioning of the teams within the group and to determine their overall priorities to meet the development plans, required levels of professionalism and quality as agreed with the Director of iSolutions
Be responsible for and answerable for the developments and compliance with current and future University objectives, service level targets, professional standards, best practice, regulations and national codes of practice where these apply.
To advise the Chief Information Officer and Director iSolutions of the products and resources needed to meet the agreed quality plans and development specifications.
To work with colleagues in the University to determine the needs of University processes and the needs of planned activities within the University and how best to design ICT solutions to support those needs. / 20%
3. / Collaboration:
In collaboration with stakeholder groups to
· Engage with the Higher education and Commercial community, to gather appropriate intelligence to influence and direct strategic planning and development for ICT Services.
· Promote iSolutions services to staff and students within the University and to liaise with the appropriate Committees and other groups at Faculty and Professional Service level to determine the needs, priorities, and the efficiency and effectiveness of the services to be delivered.
· Collaborate with colleagues and groups within and external to iSolutions in the design of new and changing services to ensure high quality service provision in all parts of the department.
· Advise the Chief Information Officer and Director of iSolutions of the resources needed to meet strategic plans.
· Be aware of the way in which educational and research based activities are conducted and with the University’s overall priorities and develop links with relevant major initiatives undertaken both within Southampton and across the sector. / 20 %
4. / Manage a large staff complement arranged in a number of teams of highly professional staff supporting service aspects of iSolutions that affect the whole University.
The AD for ICT Transformation is expected to;
· Develop, coordinate (e.g. succession planning) and lead the team, carry out performance reviews and appraisals for the team managers/leaders as appropriate.
· Manage third party suppliers in the area of ICT Transformation.
· Take pro-active measures to ensure health and safety rules/guidelines are adhered to within the group.
· Provide management information on the performance of relevant ICT Systems and Services
· Promote Staff Engagement across the department as measured by the Staff Engagement Survey / 10 %
5. / · Review the academic and institutional needs of the University, the ways in which technology can meet those needs and to sponsor projects within iSolutions which have significant resource and/or strategic impact. / 10%
6. / Take responsibility for the relevant ICT budgets. Manage allocated budget/resources effectively and flexibly and control all related expenditure to ensure delivery of targets/objectives within budget.
To ensure all relevant annual targets and goals are developed and delivered within any budgetary/resource constraints.
Contribute to planning and budgetary statements and delivery of designated services within budgetary constraints / 5 %
7. / To work as part of the Assistant Director Team to ensure the effective working of the whole department. To achieve this the AD will take responsibility for and lead on one of the following key functions within the department: HR management; Financial management; Departmental Performance (through agreed KPIs); Health and Safety. The key function will be determined by personal aptitude and the mix of skills within the AD Team. Function allocation will be by the Director. Key functions may change from time to time / 10%
8. / To undertake any other duties as are reasonably required by the Director of iSolutions. / Above % will be adjusted accordingly
Internal and external relationships /
Internal:
The post holder will work closely with:
° Academic Staff at all levels across the organisation
° Technical specialists and service delivery teams within iSolutions
° Professional Services and Faculty colleagues across the University.
° Student Representatives
Advising and influencing at senior levels within the University (e.g. VC, VPs, Deans, CIO, University Committees etc.) and with other senior colleagues across the University and at University committees on operational strategies and tactical issues.
External:
The post holder will liaise with:
° Hardware, software and service suppliers
° Other academic institutions and related organisations to participate in collaborative activities and projects to the benefit of iSolutions and the University as a whole
The post holder will be expected to be aware of the activities and initiatives being formulated globally within the area of ICT Transformation.
Special Requirements /
To maintain the relevant level of professional expertise to discharge the duties of an Assistant Director and to advise and agree with the Director on a relevant professional development programme.
Occasional out of hours working will be required.
November 2017
PERSON SPECIFICATION
Criteria / Essential / Desirable / How to be assessedQualifications, knowledge and experience / Skill level equivalent to achievement of a professional qualification or postgraduate degree, or significant professional relevant knowledge and experience
Proven people management skills
ITIL or similar quality assurance standard (minimum Foundation level)
Demonstrable experience in the management of third party suppliers / Demonstrable experience of IT project management / project lifecycle, particularly under PRINCE2
Knowledge and experience of PRINCE2 processes
ITIL qualified to Practitioner or Manager level
Financial management Experience / CV, certificates, references, work experience, interview
Planning and organising / Ability to plan and shape direction of activities with an appreciation of the long-term issues, ensuring plans complement broader operational strategy.
Excellent prioritisation skills, thoroughness, accuracy and attention to detail
Resource management with the ability to direct team and individual priorities
Able to organise major new initiatives with little or no precedent / CV and interview
Problem solving and initiative / Able to assess complex issues; and to apply originality in modifying existing approaches to solve problems
Ability to clearly understand and articulate strategic requirements and apply a methodical approach to delivery of solutions.
Ability to apply specialist technical knowledge to analyse complex systems-related problems and recommend solutions.
Strong fault diagnosis and troubleshooting skills with logical and pragmatic thought processes and technical leadership, with drive to proactively follow problems through to resolution.
Confidence to challenge existing work practices; to produce options and proposals; to strive to make improvements; participate in or lead constructive technical discussions
Management and teamwork / Demonstrable leadership, organisational and planning skills with the ability to share knowledge with colleagues at all levels
Demonstrable ability to foster positive relations both across the department and across the organisation.
Identify and exploit opportunities for continuous improvement of process.
Ability to motivate and lead a team and achieve tight deadlines whilst delivering excellent customer service
A passion about the opportunity to develop the potential of individuals and teams – coaching, encouraging, motivating and empowering.
Experience in recruitment and performance reviews
Effective management to ensure Health and Safety compliance / CV and Interview
Communicating and influencing / Demonstrable ability to influence and engage with cross-function teams, both technical and non-technical, to deliver specific outcomes.
Highly tuned stakeholder management skills
Excellent communication skills to liaise with colleagues at all levels, within the Senior Management Team, the department and across the wider University
Able to interact with other areas of the organisation to generate and co-ordinate original ideas or developments.
Ability to present your ideas to a diverse audience to shape and influence service standards and roadmaps
Ability to disseminate information clearly and effectively and to give guidance to others as appropriate. / CV and Interview
Other skills and behaviours / Ability to develop innovative approaches to challenging problems and leadership skills to enable others to support them.
Keenness to research current market place and keep up to date with commercial developments
Methodical, calm and clear-thinking under pressure
Uphold University values / CV and Interview
Special requirements / Flexibility to work out of hours on occasion to meet user or service expectations
JOB HAZARD ANALYSIS
Is this an office-based post?
Yes / If this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.☐ No / If this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below.
Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.
## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.
ENVIRONMENTAL EXPOSURES / Occasionally(<30% of time) / Frequently
(30-60% of time) / Constantly
(> 60% of time)
Outside work
Extremes of temperature (eg: fridge/ furnace)
## Potential for exposure to body fluids
## Noise (greater than 80 dba - 8 hrs twa)
## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below:
Frequent hand washing
Ionising radiation
EQUIPMENT/TOOLS/MACHINES USED
## Food handling
## Driving university vehicles(eg: car/van/LGV/PCV)
## Use of latex gloves (prohibited unless specific clinical necessity)
## Vibrating tools (eg: strimmers, hammer drill, lawnmowers)
PHYSICAL ABILITIES
Load manual handling
Repetitive crouching/kneeling/stooping
Repetitive pulling/pushing
Repetitive lifting
Standing for prolonged periods
Repetitive climbing (ie: steps, stools, ladders, stairs)
Fine motor grips (eg: pipetting)
Gross motor grips
Repetitive reaching below shoulder height
Repetitive reaching at shoulder height
Repetitive reaching above shoulder height
PSYCHOSOCIAL ISSUES
Face to face contact with public
Lone working
## Shift work/night work/on call duties