PATIENT SERVICE IMPROVEMENT QUESTIONNAIRE NOVEMBER 2016 – RESULTS

SULLIVAN WAY SURGERY

Please place a tick in the box that best describes your answer. All the information that you give is used to monitor and improve our services and will be held in confidence in accordance with the Data Protection Act.

What is your ethnic group?

1.  Please enter your ethnic group below:-

White, Mixed, Asian or Asian British, Black or Black British, Chinese or other ethnic group.

2.  Are you aware that appointments are available via our website. Yes: 46 No: 14

(You need to register at reception to undertake this)

3.  If so do you use this way of booking appointments? Yes: 14 No: 46

4.  Patients can now have access to their clinical information via our

website. Are you aware you can view allergies, medication,

consultations and test results. Yes: 24 No: 36

5.  Do you have difficulty reading information sent out to you by the practice,

or have a hearing or learning disability? Yes: 4 No: 56

If Yes please let reception know so we can make a note on your records

and make sure we send information out in a larger print for example.

6.  Are you aware you do not need to order your regular repeat prescriptions

via the practice. They can be ordered electronically by the chemist.

Yes: 52 No: 8

7.  We have been trying to recruit another GP – do you feel we have enough

GP’s in the practice Yes: 24 No: 36

8.  Last time you saw the doctor at your surgery how good were they at each of the following:-

Very Good Good Poor Very Poor

Giving you enough time 52 6 2 0

Asking about your symptoms 48 10 2 0

Explaining tests and symptoms 52 6 2 0 Listening to you 54 4 2 0

Involving you in decisions about your care 52 6 2 0

Taking your problems seriously 54 4 2 0

9.  Are you aware we now have a health care assistant at the practice, who

undertakes blood pressure checks, health checks, smoking cessation

advice, weight management and can undertake flu vaccinations. Yes: 36 No: 22

10.  Last time you saw a practice nurse or the health

care assistant how did you find each of the following:-

Very Good Good Poor Very Poor

Giving you enough time 38 20 2 0

Listening to you 38 20 2 0

Explaining tests and treatments 38 20 2 0

Involving you in decisions about your care 38 20 2 0

Taking your problems seriously 40 20

11.  Are you aware what a community link worker is and what they do? Yes: 8 No: 50

They help patients with social care rather than clinical care, i.e. dealing

with bereavement, signposting them to various agencies that deal with

financial, housing and social problems.

12.  How helpful do you find the receptionists at the surgery?

Very Good Good Poor Very Poor

48 10 2 0

13.  Are you or a member of your family a military veteran? Yes: 3 No: 57

If you are a relation what is your involvement with them? 1 military veteran identified and 1 with sons who are.

If yes please can you inform the receptionist so this can be included in your/their medical record. This is important if any referral to other services is required so this can be prioritized.

14.  We are hoping to have new premises built in the future. With this in mind what services would you like to see in a new building?

-  See comments listed below

Just to let you know we provide the following services at the practice:-

Asthma management, family planning, minor surgery, ante natal services, diabetes management, cervical smears, immunisations and vaccinations, alcohol awareness, child health, sexual health, travel immunisations, post natal services, chronic disease management, healthy lifestyle advice, health checks, stop smoking advice.

THANK YOU FOR YOUR HELP IN COMPLETING THIS QUESTIONNAIRE

COMMENTS MADE BY PATIENTS: FOR DISCUSSION AT PPG MEETING DECEMBER 2016

1.  More toilets

2.  Childrens play area away from main entrance

3.  More parking

4.  More GP’s

5.  More privacy at reception

6.  More appointments

7.  Pharmacy

8.  Water and vending machine

9.  Physiotherapy, Mind team, Fitness

10.  Riki and all natural treatments would be wonderful instead of medication which is now in the throw of superbugs!

11.  Increase number of services available

12.  If have new premises then new service provision

13.  Don’t move too far away

14.  Hope premises still in Scholes/Whelley area

15.  I actually like the homeliness of the surgery.

These comments were made by our patients on the questionnaires. The majority of these listed are also part of the surgery’s practice development. The questionnaires and comments have been discussed with our practice Patient Participation Group.

We have been trying to obtain new premises for the past few years and it is proving to be a slow process. We would like to expand our services, increase our staffing levels, have another GP and practice nurse but are restricted due to the premises. We cannot expand as there is nowhere to expand and would impact on the already inadequate car parking.

We will keep you informed.

Thank you to everyone who has completed the questionnaires, your comments are invaluable and hopefully will help in getting new premises developed. These will of course still be in Scholes/Whelley area as this is our practice area.

Thank you for your support.

Elaine Sharples

Practice Manager

On behalf of Drs Smith, Sutton, MacMillan, Lewis and Vernon