Patient’s Rights and Responsibilities

Central Care CHC is committed to providing excellent customer service to our patients, visitors and community. The following list explains what patients can expect to receive during their care and what is expected of patients in return.

As a Central Care CHC patient, you have the right to:

  • Be treated with respect
  • Be given facts about your care. We can find an interpreter or help if you have problem hearing or seeing.
  • To participate in decisions about your care, treatment, and services.
  • Be informed of the name of the provider who has the primary responsibility for your care, treatment, and services.
  • Get information you need to make choices about your care. This includes the name of your treatment and the risks, the name of the person doing your treatment, how long it will take you to get better, and your treatment choices.
  • Refuse treatments if law allows it.
  • Receive your care in private. Your records also will be private.
  • Be given a reason if we transfer you to another clinic or hospital.
  • Have your bills explained to you.
  • A right to information about the function and services of your Primary Medical Home.
  • Have a significant other participate in your care.
  • Make a complaint and receive a response.
  • Be asked about your pain and receive the appropriate pain relief treatment.
  • Have access to space and equipment for a private telephone conversation, if desired.
  • Access, request amendment to and obtain information on disclosure of your health information, in accordance with law and regulations.
  • Have your cultural and personal values, beliefs and preferences respected.
  • To give or withhold informed consent to produce or use recordings, films, or other images of the patient for purposes other than his or her care.
  • To receive information in a manner he or she understands.
  • Protect and respect your rights during research, investigation, and clinical trials.
  • To complain and have the complaints reviewed by the Center.
  • The right to be free from neglect, exploitation, verbal, mental, physical, and sexual abuse.

As a Central Care CHC patient, you have the responsibility to:

  • Give us full and honest facts about your health history. Your history is illnesses, hospital stays, medicine you take or have taken, instructions to your doctor about your care (Advance Directives), and other health matters.
  • Ask questions when you do not understand. Attend classes to learn about your health.
  • Tell us about changes in your address, phone number and insurance. Give us the correct address, phone number for you and your next kin.
  • Use our services correctly. Inform the Health Center of your current medication. Refill your medicine on time. Make regular health appointments. Call us for an appointment if you feel sick or need help filing out a form. Keep your appointments and arrive 30 minutes early. Be ready to pay the copay. Call as soon as you know that you cannot keep your appointment.
  • Pay your part of the bill. Apply for help with paying your medicine bills if needed.
  • Treat the people who take care of you, or other patients, and our property with respect and courtesy. Maintain a clean and quiet area.
  • Answer our surveys and tell us what we can do better.