Annex D: Standard Reporting Template
[Name] Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Kingsfield Medical Centre
Practice Code: M85037
Signed on behalf of practice: Date: 30.3.15
Signed on behalf of PPG: Date: 30.3.15
1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG? YES / NO YESMethod of engagement with PPG: Face to face, Email, Other (please specify) Face to face, email, telephone
NB We are also recruiting to a “virtual” Patient Representative Group (PRG) with which the Practice will have Email contact.
Number of members of PPG: 7 (Currently; over the past year there have been 5 more.)
Number of members of PRG: 53 (to date)
Detail the gender mix of practice population and PPG:
% / Male / Female
Practice
% / 4506
49 / 4629
51
PPG
% / 4
57 / 3
43
PRG
% / 24
45 / 29
55
/ Detail of age mix of practice population and PPG:
% / <16 / 17-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65-74 / > 75
Practice / 1803 / 769 / 1165 / 1313 / 1327 / 1094 / 911 / 753
% / 20 / 8 / 13 / 14 / 15 / 12 / 10 / 8
PPG
% / 0 / 0 / 0 / 0 / 0 / 4
57 / 3
43 / 0
PRG
% / 0 / 2
3.7 / 0 / 8
15.1 / 10
18.9 / 11
20.8 / 14
26.4 / 7
13.2
[1 did not provide age]
Detail the ethnic background of your practice population and PRG:
White / Mixed/ multiple ethnic groups
British / Irish / Gypsy or Irish traveller / Other white / White &black Caribbean / White &black African / White &Asian / Other mixed
Practice / 5998 / 210 / 0 / 30 / 210 / 12 / 9
% / 66 / 2.3 / 0 / 0.3 / 2.3 / 0.1 / 0.1
PPG
% / 7
100 / 0 / 0 / 0 / 0 / 0 / 0
PRG
% / 26
49.1 / 4
7.5 / 0
0 / 0
0 / 1
1.9 / 0
0 / 0
0
Asian/Asian British / Black/African/Caribbean/Black British / Other
Indian / Pakistani / Bangladeshi / Chinese / Other
Asian / African / Caribbean / Other Black / Arab / Any other
Practice / 534 / 432 / 215 / 102 / 22 / 65 / 220 / 0 / 0
% / 5.8 / 4.7 / 2.3 / 1.1 / 0.2 / 0.7 / 2.4 / 0 / 0
PPG
% / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0 / 0
PRG
% / 2
3.8 / 2
3.8 / 0
0 / 0
0 / 0
0 / 0
0 / 2
3.8 / 0
0 / 0
0
[16 PRG members did not provide details of ethnic background]
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
We advertise our Patient Group via notices around the Practice and flyers are given out to patients and left in the reception area. We advertise on our website and have currently added the PPG sign up form so patients can sign up via the website. When patients register they are informed of the PPG and given the opportunity to join after registration. Recently, when younger patient groups attend, i.e. Antenatal Clinic, Baby Immunisation Clinics, we try and target this age group to join the PPG so that we can have a fair age representation of our Practice population.
We have advertised the PRG similarly.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
E.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?
NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:
2. Review of patient feedback
Outline the sources of feedback that were reviewed during the year:· The PPG were concerned about safety when entering and exiting the practice site. This was due to a hedge partially blocking the view of traffic.
· The PPG requested improved car park lighting on winter evenings.
· The PPG requested that there were more antibacterial hand wash dispensers in the reception area.
· The PPG raised the audibility of announcements for patients.
· There has been ongoing dialogue with the PPG about the content of the Practice web site.
· Friends and Family Test questions, feedback & comments were discussed with the group.
· A small amount of feedback comes through a suggestion box.
· A Patient Representative Group was discussed to encourage more members from other ethnic groups, younger age groups and carers to have a say in improving patient experience. This group would communicate via email instead of attending the PPG meetings, although the option was there to attend if the patient wanted to. Recruitment has started.
How frequently were these reviewed with the PRG?
Monthly meetings up until January 2015. The Meetings are now held every two months.
Action plan priority areas and implementation
Description of priority area:
Patient safety when entering the Practice site
What actions were taken to address the priority?
The Practice assessed patient safety when entering the car park. It was agreed with the group, that installing a mirror on to the existing hedge, would enable patients both entering and leaving the premises, to have a clear view of traffic and any pedestrians walking by. This was actioned immediately.
Result of actions and impact on patients and carers (including how publicised):
This has increased the safety of patients/visitors/drivers attending the Surgery. Patients can see the new mirror when entering the car park.
Priority area 2
Description of priority area:
Increasing the size of the PPG and setting up a Patient Representative Group
What actions were taken to address the priority?
Two PPG notice boards were erected in the waiting areas.
Notices were displayed and flyers were left on the chairs and tables in both the reception and nursing areas, to encourage patients to join the PPG. A message was also put on to the Practice Website and Reception television.
Sign up forms for the new Patient Representative Group were handed out to patients when they attended and displayed in the waiting areas.
Result of actions and impact on patients and carers (including how publicised):
The PPG group sign up has been slow this year. We have lost five members of the group due to various commitments, one which included a carer representative. This will continue to be a priority area for 2015/16.
The Patient Representative Group has currently 53 patients signed up to join. A survey carried out by a member of the PPG regarding the age representation of this group, still finds a need to target younger age groups and other ethnic groups. This will also be a priority area for 2015/16.
Priority area 3
Description of priority area:
Additional antibacterial hand gel dispensers in the reception area.
What actions were taken to address the priority?
The Practice purchased additional dispensers for the reception area as part of the Infection Control Audit carried out.
Result of actions and impact on patients and carers (including how publicised):
Patients have access to more hand gel dispensers when visiting the Surgery. This helps with Infection Control which the Practice audits regularly.
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
PPG Sign Off
Date of sign off: 30.3.15
How has the practice engaged with the PPG:
The Practice has, through the Practice Manager and/or one of the GPs attended some of the PPG meetings. We have made this more practicable by reducing the frequency of meetings and changing the starting time.
There has been frequent Email communication, and a fair number of meetings with individual members of the PPG who now “Champion” particular issues on the PPG agenda.
How has the practice made efforts to engage with seldom heard groups in the practice population?
The main engagement with members of such groups is through direct clinical contact between practice staff and patients. There is scope for more contact through the PRG. It is not clear to us that there are significant disenfranchised groups of patients in the practice population. Direct staff contact, notices, information sheets, F&F Test, the suggestion box, web site and the PPG provide opportunities for engagement; the impression we get is that the practice population is generally reasonably content.
Has the practice received patient and carer feedback from a variety of sources?
Yes – e.g. from surveys (on-line and on paper); the F&F Test; direct patient feedback; and from the PPG.
Was the PPG involved in the agreement of priority areas and the resulting action plan?
The priority areas all came from the PPG.
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Yes, in the ways identified in the 3 priority areas and also in some others, such as the calling of patients from the waiting area and the usefulness of information provided on the Practice web site.
Do you have any other comments about the PPG or practice in relation to this area of work?
We are concerned that some of the information provided by NHS Choices et al to the Practice web site and the Practice waiting area TV is not always accurate or up to date – e.g. the identity and location of local hospitals, or ongoing references to NHS Direct. It seems that the practice has no control over some of this content, so the providers of the material should be careful to provide good quality information.
Practice Opening Hours
Monday 8.30am to 6.30pm
Tuesday 8.30am to 6.30pm
Wednesday 8.30am to 1pm
Thursday 8.30am to 6.30pm
Friday 8.30am to 6.30pm
Out of Hours Service provided by Primecare
From 6.30pm to 08.00am daily weekdays, weekends and Bank Holidays.
All other times (1.30-2.30pm weekdays and Wednesday afternoons 1pm-6.30pm)
South Doc Services provide Out of Hours cover (call 0121 415 2090)
Details of the above Out Of Hours Service is outlined on the Surgery phone message when the Practice is closed and also on the Website.
Practice telephone line for patients 0121 444 2054
0121 443 5856 fax
Address: 146 Alcester Road South, Kings Heath, Birmingham, B14 6AA
Report filed on our website