Operating Department

PATIENT AND CARER SURVEY

The Operating Theatre is taking part in a programme of reviews of care for people who have had a procedure in our Theatres with the aim of improving the quality of the service. A team of clinicians and patients from the West Midlands will be visiting our service and as part of preparing for our visit we are gathering views from patients and carers about their experience of the service here at Noble’s.

Any comments you make will be used to improve the service locally and will be shared with the visiting team. Individual responses will not be identified in the visit report or in any other publication so please comment freely.

Your comments are important to us and will help us improve the quality and consistency of care we offer to all our patients and carers in the future.

When were you last admitted to the Hospital for a procedure in Theatre? (Please give date, month and year if possible)

Once you were in Hospital and before your procedure:

Were you seen by an Anaesthetist? / Y / N
Before your operation, did you feel sufficiently involved in the discussion regarding your type of anaesthetic? (E.g. pain relief, post operative sickness etc.) / Y / N
Before arriving in the Operating Theatre, were you seen by a Surgeon? / Y / N
Before your operation, did someone explain what would be done during the operation or procedure? / Y / N
Before your operation, did someone explain about the risks and benefits in a way you could understand? / Y / N

When you arrived in the Operating Theatre

When you arrived in the Operating Department were you welcomed and made to feel comfortable by the staff? / Y / N
Did your Anaesthetist make you feel at ease and explain what was being done when you were being put to sleep? / Y / N

After your Operation

If you experienced pain immediately after your operation, did theatre and recovery staff do all they could to control it? / Y / N
If you experienced any sickness or vomiting after your operation, did staff do all they could to help control it? / Y / N
Overall, do you feel you have been treated with respect and dignity while you have been a patient? / Y / N
After your operation, did a member of staff explain how the operation had gone, in a way you could understand? / Y / N

Looking back on your stay in Hospital

A very important part of staying in Hospital is maintaining a patient’s dignity, privacy and security. Do you feel these areas were well provided for throughout your stay in Hospital? / Y / N
Please feel free to make any comments (positive or negative) about these aspects:
Finally please feel free to make any further comments about your time in Hospital and the Operating Department:

Thank you very much for completing this survey.

Your help is much appreciated.

Please return the completed form to the Reception Desk