CURRICULUM VITAE

NICOLE STEINER

Mobile (UAE):+97150-342-6097

Mobile (Qatar):+974-6677-9381

Mobile (SA)+27-72-450-3297

Email:

Passport:South African / Austrian

D.O.B: 9th June 1984

Driving License: South African / Qatar / UAE

Language: English & Afrikaans

PROFILE

A management professional with over six (6) years of diverse professional experience in Asset Management, New Business Development, Brand/Product Buildingcommunications. A goal orientated, self disciplined expert with a motivated, reliableand moral work ethic. Heavily focused on consistently achieving targets and being result driven. Specializing in Sales and Marketing for both the European and GCC Markets. A strong and confident background in sales, leasing, marketingcustomer care. Infrastructure operations have been gained, developed and enhanced through working for well established, renowned organizations throughout the GCC region. A creative individual, able to meet deadlines and assumes leadership responsibilities naturally, which in turn inspires and motivates staff to their full potential. A well travelled personality who comprehends fundamental international businessacumen, trends and ethics which is then implemented daily in the work place. Continually relishing the challenge to improve on previous achievements. A self-starter who is vibrant, dynamic, outgoing, adaptable and a sound role model with solid management andorganizational skills.

CAREER PROGRESSION

Assets Management –Leasing Coordinator (Managerial Position) Feb 2010 –June 2011 The Pearl Qatar, United Development Company (UDC), Doha, Qatar

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Developed and implemented successful leasing and marketing strategies which has enabled the department to achieve their key business objectives and facilitate the company’s longer terms growth plans.

  • Effective day to day management of the overall department and their operations.
  • Created quarterly leasing strategies covering all aspects of the current and upcoming projects
  • Development of effective Pricing Strategies, Discount Programs and Incentives
  • Continuously identifying and targeting new business development opportunities
  • Expansion and nurturing of excellent relationships with independent developers, HR and housing managers within large corporations, VIP clients and government entities.
  • Ongoing coordination with departments within UDC and all their subsidiaries. Operations, marketing, finance, legal, engineering & construction, Assets Management, sales, hand over etc.
  • Involved in the creation of “TPQ Lifestyle Excursions” – collaborated with marketing to develop specialized tours for “ladies associations” and Corporate clients. This included coordination with UDC subsidiaries Hospitality Development Company (HDC), Ronautica &United Fashion Company (UFC), as well as, external partnerships
  • Perform extensive competitive analysis to identifying rival strategies; initiate counter-strategies and programs to surpass our competition. This results in sustained sales growth and increased market share.
  • Reporting: Compiling of Annual Budgets and ongoing sales reports
  • Create and coordinate all Marketing Material to support leasing (ATL & BTL marketing) from concept phase to end product.
  • Solely responsible for Leasing module on upkeep of website, newsletters, property of the week and marketing collateral.
  • Ongoing Tracking and assessment of Key Performance Indicators (KPIs)
  • Deliver dynamic, engaging presentations to Upper Management and Corporate Clients
  • Demonstrate ability troubleshooting tenants and landlord complaints and disputes.
  • Arrange design and procurement of Leasing Office and Mock-up apartments.

Channel Account Manager (GCC) April 2008-Dec 2009

Al Fara’a Group, Dubai, United Arab Emirates

Managed a portfolio of Real Estate brokers. This included building strong rapport and relationships, education & training on the new and current developments and incentivized them in order to achieve sales targets.

  • New Business Development: consistently sourcing, establishing contact and securing meetings in order to analyze and confirm qualification of a broker contract
  • Ongoing communication with brokers, ensuring they are updated, motivated and incentivized to sell Al Fara’s projects above the competition’s developments
  • Achieving significant year on year sales targets and growth. Ensuring all daily sales are effectively closed
  • Provision of full Sales Administration function, in terms of forms, collateral and training material.
  • Ongoing cold calling and upkeep of Lead Management System
  • Delivering effective presentations and training on product
  • Providing all channels with all consistent marketing support

Senior Investor Advisor & Sales Coordinator May 2006- April 2008

Middle East Development, Dubai, United Arab Emirates

Direct Sales within major shopping centres and management of three successful stands, with a staff compliment of over 14 employees

  • Effectively market off-plan properties
  • Informing clients of Dubai and creating awareness of the market
  • Arranging meetings with clients and taking them to sales office.
  • Achieving significant year on year sales targets and growth. Ensuring all daily sales are effectively closed.
  • Continuous Follow up clients, keeping them updated with all new projects
  • Relationship building with other developers and clients
  • Competently managing three stands and a team of 14 people
  • Consistent support to colleagues and staff members
  • Full provision of training and inductionto new employees

Senior Property Negotiator Feb 2005 – Jan 2006

Rolfe East Real Estate, London, United Kingdom

  • Marketing new properties to existing & new applicants
  • Making appointments and taking potential buyers on viewings
  • Providing information on properties to potential buyers
  • Providing feedback for our client, the vendor.
  • Negotiating offers, closing deals & progress sales through ongoing liaison with vendors, buyers & solicitors
  • Canvassing for new properties & business
  • Relationship building and Ongoing Customer service
  • Direct marketing: postal, electronic & telecommunications

IT SKILLS

Highly proficient in Oracle Business Intelligence Tools, Full Microsoft Office, Internet, and E-mail applications

EDUCATION & COURSES

RERA CERTIFIED REAL ESTATE PRACTITIONER CERTIFICATE

-Institution: MRE Academy & Real Estate Regulations Authority (2008)

DEGREE: IMM GRADUATE DIPLOMA IN MARKETING & MANAGEMENT (M+3)

-Institution: Institute of Marketing Management in South Africa (2001-2002)

SECONDARY EDUCATION: CORRESPONDENCE A & O LEVELS through CAMBRIDGE UNIVERSITY

REFERENCES

AVAILABLE UPON REQUEST