Partnership Primary Care Centre 331 Camden Road, London, N7 0SL

Partnership Primary Care Centre – 331 Camden Road, London, N7 0SL

Patient Participation Group Questionnaires Results in Bar Chart for Year 2012 and Year 2011

This also includes the comments and suggestions made through Questionnaires

Sample size for 2012 is 127 questionnaires is a reasonable size which is representative of the practice population.

Start date of questionnaire offered: 01/10/2012

End date of questionnaire offered: 30/11/2012

Sample size for 2011 was 150 questionnaires is a reasonable size which is representative of the practice population.

Start date of questionnaire offered: 23/09/2011

End date of questionnaire offered: 23/11/2011

Are you satisfied overall with the service your practice provides

Do you find the medical care satisfactory?

Do you find the nursing care satisfactory?

Do you find the reception staff helpful?

Are you satisfied with the booking system for appointments?

Are you able to see your preferred doctor within a reasonable timeframe?

Are you able to see any doctor within a reasonable timeframe?

Are you usually seen at the specified time?

How long after your appointment time is it reasonable to wait to see your GP if delays occur?

In 2012 Average waiting time is 22 minutes

In 2011 Average waiting time was 21minutes

Have you used the Harmoni Out of Hours service?

Have you used a local urgent care centre?

Are you satisfied with out-of-hour services available?

Have you used A&E because you could not get an appointment with a GP at the practice?

Do you have access to a computer that is connected to the internet?

Have you visited the practice website?

Have you ever used the health advice section and links?

Do you use the online booking system?

Have you heard of the practice PPG?

Would you like to hear about what the PPG is doing?

Would you consider joining the PPG?

Is there anything that is particularly good about the service offered by the practice?

The Doctors

A doctor is generally always available and friendly. Drs are very considerate to your needs.
Drs Greenbury & Rosenthal are very helpful, caring and effective, also very professional and understanding.
Dr Kaufman is very nice
I’ve almost always been able to see my doctor-continuity is important

The Reception Team

The quality of customer care provided by the reception staff, they all are welcoming, friendly and maintain this under considerable pressure of work
Lovely young black woman at reception
The reception staff (Selina & Miriam) are so helpful & positive
The reception staffs are very polite, friendly & helpful

General

Patient welfare
I have been at the same practice for thirty years and am very happy and would not want to go anywhere else
Everything is good about the services offered at this surgery from reception to all the doctors, it is excellent
Yes it is helpful that the blood test can be done here instead of going to hospital plus able to see the nurse for minor things like blood pressure checks
Good facilities, doctors and administrative staff efficient, informative and helpful
Nice clean building, cheerful & very helpful staff
I feel that everyone here always has time to talk to you and more importantly, listen!
Very quick appointment dates and have always managed to get me in last minute
Staffs have been friendly and listened, referred to appropriate services

What, if anything, would you like to change about the practice?

Not having to wait so long for the appointments
Better & more available appointments
It can be hard to get through on the phone, difficult if you are working. I know this is because the staffs are busy, but nonetheless it is a problem
I miss the two nurses who worked at the previous location the present nurse, although carries out her work appropriately, does not have the same customer skills and warmth which helped me cope with the anxiety of having any treatments or discussing a problem
Opening Hours & availability, although this will always be at pressure. Saturday & Sunday opening days please
Evening surgery, due to work commitments, day time appointments not suitable
Difficult to get an appointment in an emergency. Blood results weren’t forwarded to my specialist appointment
Sometimes I feel I am not listened to enough, or not given a good enough explanation
Being asked what doctor you want to see
Toilets

Are you male or female?

Age group

To help us ensure our contact list is representative of our local community please indicate which of the following ethnic background you would most closely identify with?

How would you describe how often you come to the practice?