Part Time (minimum 18.75 hours per week)
Member Service Representative (Teller)
HeritageCredit Union
Heritage Credit Union is currently accepting applications for the position of Part TimeMember Service Representative. This position will report directly to the Branch Manager and requires the incumbent to be flexible to work in various branch locations as required. You will support this position by providing high quality financial services to the customer-owners.
Heritage Credit Union Ltd. is a full service financial institution which has operated as a viable financial choice for its members since 1939. We have assets over $110,000,000, a membership of approx. 15,000 and 7 Branches (Dartmouth, KearneyLake, Sackville, Fall River, Elmsdale, Upper Stewiacke and SheetHarbour). As a Credit Union we are committed to community support and involvement.
This position provides a full range of services to our customer-owners including responding to customer-owner inquiries, analysing needs and assisting customer-owners to utilize the product or service which best meets those needs; cross sells credit union products; processes customer-owner transactions; processes customer-owner requests for account updates and closures; assists with routine correspondence; makes judgement decisions regarding the delivery of financial services to customer-owners.
The Position:
The Member Service Representative will be responsible for:
- Soliciting potential new customer-owners in person or by phone
- Identifying members’ financial needs and matching to the appropriate product
- Selling term deposits, RRSPs, RRIFs and responding to customer-owner inquiries
- Processing and balancing daily work in an efficient and accurate manner
- Completing various assigned administrative tasks
- Being knowledgeable in all products and services of the credit union
- Other duties as assigned
The Person:
The successful candidate will have a minimum of high school education and the incumbent will also have:
- Excellent interpersonal skills
- Strong communication skills
- Demonstrated accuracy and attention to detail
- Experience with Microsoft Office Suites
- Experience working with cash and in a customer service environment would be an asset
- Previous lending experience is an asset as well as the aptitude and willingness to learn lending
Key Skills and Competencies:
- Adaptability to Change
- Customer Service Orientation
- Listening, Understanding and Responding
- Results Orientation
- Teamwork and Co-operation
- Strategic Orientation
Compensation:
The hourly rate for this part timeposition is $10.74 -$15.44. This part time position is eligible for benefits.
Application close is December 31, 2008.
Interested candidates should forward their resume and cover letter in confidence to:
Sylvana Moro, Manager of Human Resources
102-238A Brownlow Avenue
Dartmouth, NS B3B 2B4
E-mail: (When sending resumes by e-mail, please submit in MS Word format)
Fax: 464-0414
Please note that preference will be given to candidates who most closely meet the knowledge, skills and competencies outlined above. We wish to thank applicants in advance and only candidates selected for an interview will be contacted.