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Job Application Form

Customer Service Officer – Casual Position – R1659

Please complete thisform as part of your application. In addition to thisform you will also need to include a covering letter, a resume outlining education, employment history, copies of certificates /qualifications/licenses (if applicable), details of 2 professional referees and any additional information relevant to the position.

Applicant Details
First Name:
Surname:
Postal Address:
Email Address: / *Please note – all correspondence in relation to this application will be sent to your email address
Contact Number:
How did you first learn about this position? / Council Website / Facebook / Twitter
Mildura Weekly / Word of Mouth / Other .
Responses to the Selection Criteria

Your application must include responses to the selection criteria. These responses will be used to assess your application. Please respond to the selection criteria set out below, including your skills, experience (practical examples are preferred) andknowledge/training etc.

Criteria: High level of Customer Service and Reception skills.
Response:
Criteria:Experience in the use and accurate operation of various computer applications, including the Microsoft Office Suite, Customer Relationship Management Software and Electronic Document Management Systems.
Response:
Criteria:Excellent communication and interpersonal skills.
Response:
Criteria:Demonstrated ability to maintain confidentiality and discretion.
Response:
Criteria:Ability to set priorities and manage time to achieve specific and set objectives.
Response:
Criteria:Ability to work as part of a team or independently.
Response:
Criteria:Experience in Call Centre operations.
Response:
Criteria:Experience in cash handling and in the use of computerised cash receipting systems.
Response:
Submitting Applications
Applications must be received by Council no later than 4pm on the day the position closes. Applications received after this time may not be considered.
Council’s preferred method of receiving applications is byemail.All emailed applications will be acknowledged.
Email to:

Deliver in person to:
Position Reference Number
Mildura Rural City Council
108 Madden Avenue
MILDURA 3500
Mail to:
Position Reference Number
Chief Executive Officer
Mildura Rural City Council
PO Box 105
MILDURA VIC 3502
Please note: Applications sent by post may take approximately 5 business days to be received by Council.

Privacy Notification:

Mildura Rural City Council collects Personal and or Health Information for municipal purposes as specified in the Local Government Act 1989. The information collected in this form is for the purposes of recruitment with Mildura Rural City Council. Your information will be retained in our Human Resources system in order for Council to contact you either by phone or in writing to advise the outcome of your application. Your personal information is not for third parties. Council may not be able to contact you regarding your application if sufficient information is not given.

Should you require more information on Council’s Privacy Policy please contact Council’s Privacy Officer.

Job Application Form - Version 3June 2017Page 1 of 3