Mohammed A. Al-Hashmi

P.O Box: 494 . PC: 130 Azaiba .Muscat/ Oman . Mobile: 97655322 / 94411601. eMail:

Talented professional with years of proven performance in call center and administration. Consistently exceed performance goals and customer service requirement.

Qualification:

  • Energetic, dependable hard worker with academic experience in computer engineering
  • Strong negations skills and strategic Planning
  • Technically proficient, MS-Excel, MS- Word, MS – Power Point
  • Extremely effective in establishing creative client/ vendor relationship based on creating an environment of mutual trust
  • Self –starter with ability to analyze business operations and recommend strategies to improve performance
  • Commenced for dedication excellence in achieving goals and management objectives
  • Maintain professionalism at all times and use discretion when handing confidential data
  • Competent “people person” with bilingual English- Arabic skills
  • Highly competitive, organized, disciplined, consistently represent with honesty, integrity and professionalism
  • Strategic thinker, persuasive communicator with ability of quick leaner
  • Open minded person. I can work in a team and I can integrate in a team
  • Oral / Written communications with excellent timekeeper

AREAS OF EXPERTISE

Effective Negotiator / Project Management / Team work
Trouble shooting / Sales Strategy / Leadership
HR recruitment/ HR Affair / Information Technology / Strategic Planning
Client Relation / Target Achiever / Competitive

PROFESSIONAL EXPERIENCE

SuhailBahwan Automobiles LLC
Retail Sales Manager of Vehicles / Mar 2012 - Jun 2013

Responsibilities:

  • Effective Negotiations
  • Proven ability to streamline operations, while maintain top performance
  • Trouble shooting and problem solving
  • Ability to delegate, manage and priorities
  • Built mutually beneficial, strategic alliances with major manufactures
  • Experience in providing oral/ written presentation
  • Quickly establish rapport with clients
  • Successful achieving sales target collections

Nawras (Omani Qatari Telecommunications)
CC Operations/ Quality Assurance Specialist / IT support / Jul 2006 - Oct 2011

Responsibilities:

  • Worked across all department to provide new computer system; recognized for computer survey and adaptability.
  • Streamline business processes by putting together or reviewing and evaluating the following:
  • The flow of tasks and operations under a set of business rules
  • The people who are responsible for certain tasks
  • The applications that are used in order to complete a task
  • Continuously review and evaluate processes and applications and recommend adjustments to ensure smooth operations
  • Monitor calls in order to find better ways of communicating to customers to achieve maximum customer satisfaction
  • Identify main call reasons and strive to eliminate repeated ones by providing appropriate recommendations and feedback to concerned departments
  • Ensure accurate and timely information and recommendations are provided to management about the efficiency and effectiveness of operations
  • Function in meeting established performance targets and continuously seek proactive improvements
  • Responsible of measuring, monitoring and reporting agents’ performance and departmental KPI’s and quality trending reports
  • Check pending activation and solve any pending issues Give feedback directly to a champions/ supervisors when a mistake has been identified in order to improve the service quality
  • Authorities and duties
  • Escalate any customer issue if you find it necessary
  • Update colleagues on important issues
  • Evaluate processes/documents/ system functionalities and highlight whenever you see a breach
  • Report any good ideas that might have to improve Nawras
  • Seek knowledge whenever needed
  • Participate in making Nawras the employer of choice

DynCorp / Supply:
Store Supervisor / Apr 2003 - Jun 2005

Responsibilities:

  • Worked across all department to provide new computer system; recognized for computer survey and adaptability.
  • Provided general business support and financial analysis
  • Coordinate daily operation and handled office tasks such as correspondence, committee minutes, and database administration.
  • Maintained and ensured smooth running of from desk at the company
  • Facilitate communication with external and internal customers

Dalma Energy
Administration / Oct 2001 –Apr 2003

Responsibilities:

  • Carry out administrative and management task in organization.
  • Manage human financial and form of resources efficiently.
  • Installment / Cheque Collection
  • Coordinate daily operation and handled office tasks such as correspondence, committee minutes, and database administration.
  • Recognized for negotiating favorable accounts, reserve and terms
  • Coordinating between overseas branches to meet objectives within time constraints
  • Facilitate communication with external and internal customers
  • Managing schedule for the clients to include arranging appointments, meeting and transportation.

Hotel Intercontinental Muscat / Mar 2000 - Aug 2001

Receptionist / Cashier

Responsibilities:

  • Customer Relationship
  • Outbound phone skills
  • Keep record of all reservations on paper and in the computer
  • Figure out taxes and collect payment by credit card, cash , or check
  • Kept record of all money collected from the guest for the rooms
  • Greet the guest when they arrived
  • Operates communication system, such as telephone, switchboard, intercom
  • Records messages, suggesting rewording for clarity and conciseness
  • Places telephone calls as instructed.

Oman Housing Bank / Nov 1998 – Mar 2000

Information Department

Responsibilities:

  • Worked on IT Strategy and goals
  • Researched industry business and IT trends
  • Defined the software architecture and interface

PERSONAL INFORMATION

Nationality / Omani
Date of Birth / 18March 1975
Marital Status / Single
Language / Fluent in written/ spoken English and Arabic

ACADEMIC QUALIFICATIONS

1998 - 1999 / AlHail north (Oman) – Third Secondary School / science

REFERENCES

  • Available upon request