Name: ______Position: ______Date: ______Restaurant: ______

1= Unsatisfactory 2=Needs Improvement 3=Successful 4=Highly Successful 5=Outstanding
Lives the Red Lobster Values
Respect– Treats others with dignity; recognizes everyone’s contributions; embraces diversity
  • Is considerate of others; treats fellow team members with respect; says “please” and “thank you”
  • Shows appreciation to others for a job well done
  • Listens without interrupting; uses appropriate, respectful language
  • Doesn’t embarrass, insult, or make fun of fellow team members
  • Treats others equally without regard to seniority or position
/ 1 2 3 4 5

Integrity – Is open and honest; always does the right thing / 1 2 3 4 5
  • Doesn’t take shortcuts; follows procedures; is a role model for new team (completes side-work, pars, etc.)
  • Keeps promises; does what they say they will do
/
  • Admits mistakes and apologizes when needed
  • Doesn’t talk about others behind their back
/ 
Genuine Caring – Listen and seek to understand; sees to the well-being of others
  • Goes above and beyond for others (sees when others need help and takes action, etc.)
  • Is sensitive to other people’s feelings
  • Treats others with kindness and generosity (knows fellow team member’s names, asks how others are doing, etc.)
  • Welcomes new team members (shows them around, introduces them to others, gets to know them, etc.)
/ 1 2 3 4 5

Hospitality – Makes every guest feel welcome and special; anticipates their needs / 1 2 3 4 5
  • Smiles and is friendly to guests and team
  • Looks and sounds like they want to be here
  • Ensures guests get what they want, prepared the way they want it and delivered on time
/
  • Is aware when guests and team need assistance and takes action (keeps ally/line stocked, refills drinks without being asked, etc.)
  • Goes above and beyond to help guests with special needs (elderly, disabled, children, etc.)
/ 
Teamwork – Helps each other learn, grow and accomplish more than they could on their own
  • Sets up other team members for success by ensuring everything is ready for the next shift
  • Has a reputation as a team player (helps with large parties without being asked, pre-busses other’s tables, helps others finish their pars, etc.)
  • Regularly asks teammates if they need help
/ 1 2 3 4 5
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Comments:
Lives the RL Values Overall Rating / 1 2 3 4 5
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Delivers the Red Lobster Brand Promise*
Host /
  • Consistently makes a great first impression by greeting guests immediately to make them feel special and appreciated
  • Follows proper seating procedures and responds to guest’s requests with urgency and hospitality
  • Ensures host, lobby, and restroom areas are cleaned, stocked, and well maintained throughout the shift

Server /
  • Provides friendly, attentive service that lets the guest relax and reconnect with people they care about
  • Is a seafood and menu expert – can describe taste/texture of fresh fish, shrimp, crab, lobsters; can describe and recommend menu items
  • Keeps their station clean and comfortable, promptly resets tables

Bartender /
  • Provides friendly, attentive service that lets the guest relax and reconnect with people they care about
  • Is a seafood, menu, and beverage expert – can describe taste/texture of fresh fish, shrimp, crab, lobsters; can describe and recommend menu and beverage items
  • Prepares drinks with a sense of urgency; follows recipes while minimizing waste
  • Keeps the bar area clean and comfortable, promptly resets tables

Service Assistant /
  • Busses tables with a sense of urgency
  • Works a service assistant service trail with speed and efficiency
  • Uses descriptive works when delivering food; delivers food promptly

Silver Roller /
  • Ensures every set of rolled silverware is sparkling clean and 100% complete
  • Completes silverware rolling par in allotted time
  • Ensures side stations are properly stocked with rolled silver

*for more position specific job responsibilities, refer to the 30 Day Feedback form
Comments:
Delivers the RL Brand Promise Rating / 1 2 3 4 5
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Adheres to Standards
  • Attendance – arrives to work on time and ready to work
  • Dress and Appearance – adheres to uniform guidelines
  • Self-responsibility – knows every aspect of the job and does it well, takes initiative and follows through on all tasks, never turns a head on a standard
  • Safe and clean – practices good personal hygiene, follows all safety practices (hand washing, chemical safety, lifting, etc.)

Comments:
Adheres to Standards Rating / 1 2 3 4 5
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Overall Rating / 1 2 3 4 5

Rating Scale
5 - Outstanding / Performance is amazing. Team member always exceeds expectations, even in challenging situations performs above standards and is a role model for others encouraging them to higher levels of performance. Demonstrates superior job knowledge requiring little to no direction and supervision. Lives the Red Lobster Promise and keeps Our Core Values every shift and helps teach them to teammates.
4 – Highly Successful / Performance is great. Team member always exceeds expectations and even in challenging situations performs above standards. Demonstrates superior job knowledge. Lives the Red Lobster Promise and keeps Our Core Values every shift.
3 - Successful / Performance is good. Team member meets all expectations and exceeds some; requires little day-to-day direction and is a solid contributor and strong performer. Lives the Red Lobster Promise and keeps Our Core Values consistently.
2 – Needs Improvement / Performance is occasionally below standards. Team member is generally able to meet expectations but needs frequent direction and supervision. Does not live the Red Lobster Promise or keep Our Core Values on a consistent basis.
1 - Unsatisfactory / Performance is consistently below standards. Team member fails to meet most expectations. Does not live the Red Lobster Promise or keep Our Core Values on a consistent basis.
Summary
Merit Increase
Yes  No  / Date of Last Increase / OVERALL RATING: 1 2 3 4 5
(Enter this rating into PeopleSoft)
Merit Amount / Effective Date of Increase
Development Plan
Key Strengths - Based on my performance review and other feedback (team, peers), I have strengths in: / Key Opportunities - Based on my performance review and other feedback (team, peers), I need to improve:
Team Member Comments
Manager Comments
Development Plan - Your development requires a partnership between you and your manager. You commit to relevant development activities and invest your time and effort. Your manager sets clear expectations for you and provides appropriate support to help you succeed. List items you’ll work on in the next six months.

I fully understand our company’s policies, procedures and benefits (e.g. open door policy, no harassment, vacation, Darden Savings Plan, insurance, meals, and Dispute Resolution Procedure). I have received my copy of the TeamHandbook.

If you disagree with any of the information contained in this document, you may submit a written statement explaining your position. Your statement will be kept as part of your file.

Team Member
Signature / Date
Manager
Signature / Date
GM
Signature / Date

Give the team member a signed copy. This document will be placed in your personnel file.