Alkhansa Al-Zakwani

P.O.Box 1007 P.C 133 Alkhuwair, Muscat Sultanate of Oman

+96899090606+96899334314

I.D NO: 06704224

OBJECTIVE

Seeking aposition in an organization, where related knowledge, capabilities, and background can be utilized to contribute to the expansion of business development, productivity, increased revenues, decision-making responsibilities and career enhancement.

SUMMARY OF QUALIFICATIONS

A strong team player, manage multiple critical issues concurrently, while remaining focused on the business impact and maintaining the highest level of customer service. Possess a willingness to adapt, overcome, and succeed in a constantly changing business and technical environment. Calm and dependable excel in challenging and competitive environments, proficient to show compassion and understanding, accurate, assertive.

PROFESSIONAL EXPERIENCE

Gemalto Co. 1/9/2012 – 1/8/2013

Accounting

JobDescription: prepare financial statements, profit and loss account, trading reports, bank reconciliation of creditor and advances account, handle entries relate to payments,handle cheques and petty cash.

Muscat Finance Co .Ltd 4/12/2011 – 20/8/2012

Finance operation

Job Description: transfer mulkiya name, join registration with MFC in mulkiya, change plate number, change date of cheques,change bank to bank ,remove customers from CBO and entering data for the customers in the system .

National Bank of Oman

Customer servicesopening account:

Job Description:

*open bank account (saving, current and

company).

*solve customers problems.

*issue telex and telegraphic demand.

*provide bank statement with details and explain it to customers.

*issue pay order.

*always I have connation with my colleagues in head office through E mails.

*do handover to ATM card and credit card.

*issue credit card to customers.

*I do cross selling between bank products.

*deposit cheques in customers accounts.

*close customers accounts as requested.

*calculate the external transaction to outside company.15/06/2010 - 10/7/2011 15/6/2010 – Presen.

Bank Dhofar 29/03/2008 – 28/05/2008

Tele Marketing Officer,

Job Description: Marketing of Bank’s Products and Services for opening account (saving –current), credit card, personal loan and housing loan.

Home Finance, 29/05/2008 - 31/05/2009

Job Description:

  • Gather information and take each file from pre-approval to closing.
  • Input proper loan information into the system for processing.
  • Responsible for ensuring that all loan documentation is complete accurate verified and complies with bank policy.
  • Review file documentation and make sure all items needed are requested.
  • Order and coordinate loan documents.
  • Meet crucial deadlines requested.
  • Perform any additional duties/activities assigned by management.

Standard Chartered Bank 01/01/2008 – 28/03/2008

Tele Marketing Officer,

JobDescription: Marketing of Bank’s Products and Services for opening account, credit cardand personal loan.

EDUCATION/TRAINING

College of Banking and Financial Studies - Sultanate of Oman

CompletedHigh Diploma in Banking. 11/04/2013

Completed English course - 8 levels

Completed Information Technology course (4 months)

Completed Mathematics course (4 months)

Completed ILETS

Completed One year Business Administration course 2007/2008

GeneralHighSecondary School Certificate2001/2002

ShatiAl QurumSecondary School - Sultanate of Oman

Volunteers work:

1-cleaning beach.

2-Eftar in the Omani women Association

3-Municipal elections

PROFESSIONAL ACHIEVEMENTS

Resourceful professional have experience in the field of customer services including problem solving, staff development, logistic sensitivity, in-depth knowledge and long-standing record in creative resolution of customer needs.

Strong customer service, communication, and organizational skills.

Good oral and written communication skills.

Detail oriented.

Flexible analytical skills Developed lucrative business relationships with clients. Managed several top accounts.

Ability to delegate.

Drive and determination. Have a desire to get things done. Don't back off when a problem or situation gets tough.

Implemented automation system ahead of schedule, increasing personal and work productivity.

ARIES of EXPERTISE

Effectively motivate others on all levels in the achievement of individual and organizational goals.

Solid communication, organization, and leadership skills.

Strong background in both client and vendor relations.

Fundamentals of Elect Cheerful and helpful with customers and colleagues.

Demonstrated diplomacy, solid work ethic and forbearance in dealing with customers.

Highly effective in negotiation & analysis. Deal with a crisis in a calm, professional manner.

Think globally. Act locally.

Regard principle, balance, and professionalism as strategic components of my business philosophy.

A personable but firm professional with a good sense of humor and a strong sense of commitment toward success.

Communicate effectively and establish excellent rapport with clients from diverse socio-economic backgrounds.

An adaptable professional who understands that proficiency and ability have become pivotal resources.

 SKILLS

Good communicator

Excellent analytical skills

People person

Computer literate

Problem solver

Business experience

Self motivated