OUTSTANDING CUSTOMER SERVICE AWARD
Enter your business name here
The award is designed to reward exceptional standards of customer care and to promote these success stories as examples to the Industry.
1. Who Can Enter?
Applicants for this category must either be nominated by a third party who has experience of their exceptional customer service skills, or if self-nominating must provide evidence of a customer’s experience of exceptional customer service.
Nominations could include individuals and teams of people who have recognised the absolute importance of both welcome and customer service and who consistently demonstrate an exceptional customer care ethos.
Businessesfrom all parts of the visitor economy are eligible to enter this award including retail, entertainment, hospitality, transport, tour operators and guiding services as well as accommodation and visitor attractions.
All applicants must work for an organisation or business that isa member of Welcome to Yorkshire.
Name
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Nominated by
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Name of Property/Business
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Address
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Telephone
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Website
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The answers to the following questions form the basis of the submission to the White Rose Awards 2011. The questions should be completed with reference to ONE supplementary folder of relevant information. Photographs are extremely helpful to the judges in enabling them to visualise the work of the business. Other examples could include a small selection of relevant excerpts of information such as sample leaflets and access statements. Please reference evidence to the appropriate question. Evidence that is not legible, not referenced to a question or poorly presented will not be considered.
2. Customer Service Welcome
Entrants must demonstrate consistently high levels of customer service. The judges will be looking for real commitment, demonstrated by the attitude of the member/s of staff in all aspects of hospitality and contact with guests or visitors.
- Describe what role your nominee/s plays in your business.
Answer: (strictly max100 words, any words above this limit will not be considered)
- Describe how your nominee/s handles customer/visitor requests and complaints.
Answer: (strictly max 150 words, any words above this limit will not be considered)
- Give specific examples of the following within your supporting information:
-Letters/emails from satisfied customers
-A photo of the person at work
3. Staff Training Development
Applicants should have completed customer care training courses or the establishment should have participated in awards for good practice. Please identify in your answer any schemes or awards for either the establishment or individuals. The judges will be looking for examples of how the training has been put into practice and how it has improved services to customers. Investment in training must have taken place within the last two years. Investment is defined as investment of money and/or time.
- Give evidence of awards or commendations (in-house or external) the nominee/s has received.
Answer: (strictly max 150 words, any words above this limit will not be considered)
- Give specific examples of the following within your supporting information:
-Certificates of service-related training courses attended
-Copies of awards/commendations
4. Judging
The presentation of your submission will be judged on the clarity and relevance of the answers to the questions posed and in respect of the three aspects mentioned previously. Inclusion of relevant material to support the answers you give is encouraged, but it must be relevant, well presented and referenced in the answer.
The judge’s decision is final and no correspondence will be entered into regarding the outcome of the final awards decision.