Page 1 of March 2018

OUSEBURN FARM CHARITY LTD

JOB DESCRIPTION

PRE-LOVED WAREHOUSE SALES CO-ORDINATOR

RESPONSIBLE TO:Pre-Loved Warehouse Manager

JOB PURPOSE

  1. Under the supervision of the Pre-Loved Warehouse Manager, to ensure the smooth operations of the Pre-Loved Warehouse, ensuring sales targets and key performance indicators are met.
  2. To work within the policies, practices and procedures as determined with the Board of the Ouseburn Farm Charity Limited and in liaison with Tyne HA Board.

MAIN DUTIES

  1. To assist the Pre-Loved Warehouse Manager in all aspects of running the Pre-Loved Furniture Warehouse
  1. To meet and greet customers, deal with enquiries via telephone, email and social media, providing a high standard of customer service
  1. To play an active role in all aspects of merchandising, including developing attractive displays within the Pre-Loved Warehouse and other outlets as appropriate, creating social media posts, and supporting e-commerce activities
  1. To retain accurate records of sales, deliveries and collections made from the Pre-Loved Warehouse
  1. Dealing with cash, card and electronic transactions, maintaining accurate records and security throughout, upholding highest levels of data security at all times
  1. To provide cover at the Pre-Loved Warehouse as necessary.
  1. To participate in outreach-based sales and promotions activities, including attendance at occasional weekend and evening events
  1. To undertake general housekeeping duties as necessary, including keeping the Pre-Loved Warehouse clean and tidy and maintaining an inviting environment for customers
  1. To support development and improvement of the operation, liaising with other strands of the charity and business as appropriate, including the Ouseburn Farm Workshop, Ouseburn Farm and Tyne Housing Association
  1. To undertake day-to-day administrative tasks as required, including laminating, photocopying and printing
  1. Assisting in loading/unloading of goods as required
  1. Such other duties as may be required by Tyne HA and the Ouseburn Charity Board, consistent with the job purpose

TERMS AND CONDITIONS

Annual remuneration£6,240 per annum (actual for 15 hours per week)

Hours of work15 hours per week, Monday to Saturday, with occasional weekend

working

Annual leave 34 days (including bank holidays) pro-rata

Notice Period4 weeks

All staff are employed subject to the successful completion of a six month probationary period.

Specific terms and conditions will be as stated in the Terms and Conditions of Employment document.

Supervision and direction will be provided by the Pre-Loved Warehouse Manager