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BEU ÇAYCUMA VOCATIONALSCHOOL
DEPARTMENT OF HOTEL, RESTAURANTANDHOSPITALITYSERVICES
57103 TOURISM ANDHOTEL MANAGEMENT PROGRAM (IKMEP)
COURSE CONTENTS
SEMESTER 01
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 101 / BUSINESS MANAGEMENT I / 01 / 2 / 1 / 3 / 4
Monitoring micro-economicdata, Analyzing macro-economicindications, Finding gaps in market, Choosing the most appropriate one by evaluating among investment alternatives, Executing feasibility works, Knowing environment of the organization, Analyzing and forecasting demand, Determining the place of the corporation,Determining legal structure of the corporation, Determining the capacity of the workplace,Ensure finance for total investment cost,Forecasting income-expense, Making workplace and production plans, Execution of investment procedures, Inauguration of workplace by making appropriate constitution.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 103 / INFORMATION AND COMMUNICATION TECHNOLOGY / 01 / 2 / 1 / 3 / 4
Internet andInternet browser, Electronicmail(E-mail) management, Newsgroups/Forums, Web basedlearning, Creating personalwebsite, Electroniccommerce (E-commerce), CV on the MS Word, Internet andcareer, Preparation for job interview, MS Excel, Formulasandfunctions, Graphs, MS PowerPoint, Preparing introductory materials.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 105 / INTRODUCTION TO TOURISM / 01 / 3 / 0 / 3 / 3
Tourism and tourist concepts, Functions of tourism, Tourism industry, Travel procedures, Tourism and airway, Tourism and motorway, Tourism andsee route, Tourism and railway.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 107 / HOUSEKEEPING SERVICES / 01 / 2 / 1 / 3 / 3
The housekeeping department, Organization Scheme, Body care, Important points about body care, Work schedule, Information given to departments, Room condition report, Missing tasks, Passkey, Forgotten goods, Orientation, Motivation, Education subjects, Planning required education.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 109 / HOTEL BUSINESS / 01 / 2 / 0 / 2 / 5
Regulations related to tourism investment and establishment qualifications, Classification in the terms of ownership, Big hotel establishments, Factors of foundation place, Specific factors of choosing foundation places for different kinds of hotels, Costcalculation for hotels’ foundation places, Determination of expenses, Determination of income, Classification of rooms, Definition of organization, Important factors while doing organization, Benefits of organization, Proper organization model selection, Types of hotel organizations, Basic departments in hotels, Definition of financeman, Providing assets, Principles prevailing strong financeman, Providing funds.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO111 / FRONT OFFICE SERVICES / 01 / 1 / 1 / 2 / 5
Front office services, Important issues about body care, Important issues about checking uniforms, Important issues about work schedule and distribution, Welcoming visitors in the front office department, carrying their luggages and parking their cars, Equipments and forms being used in the front office department, Relations between the front office department and the housekeeping department, Relations between the front office department and the food and beverage services department,Relations between the front office department and the financial and administrative affairs department, Relations between the front office department and the technical service department, Relations between the front office department and the sales and marketing department, Reports and forms providing coordination between the front office department and the food and beverage services department, Relations between the front offfice department and the security department, Reports and forms providing coordination between the front office department and the technical service department.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
TUR 181 / TURKISH I / 01 / 2 / 0 / 2 / 2
What is language? The importance and place of language as a social institution in community life, Language-culture relation, The place of the Turkish language among the world languages, Development of Turkish language and historical stages, Present situation of the Turkish language and diffusion areas of it, Sounds in the Turkish language and classification of them, Sound features of Turkish and rules about phonetic, Syllabography, Orthographical rules andpractice of them, Punctuation and practice of it.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
YDL 183 / FOREIGN LANGUAGE I / 01 / 2 / 0 / 2 / 2
Speaking, Listening-Comprehension, Writing, Reading-Comprehension.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
AIT 181 / PRINCIPLES OF ATATÜRK I / 01 / 2 / 0 / 2 / 2
Meaning of the Revolution History, Importance of the Turkish Revolution, Glancing at the reasonscausing the Turkish Revolution, World War One, Beginning come apart of the Ottoman Empire, Situation of the country toward invasions and Mustafa Kemal’s attitude, First step for the redemption-Organizing via congresses, Communities, National Forces-National Pact, Openning of the Grand National Assembly of Turkey, Foundation of National Army, Two important event: Sevr/Sevres and Gümrü/Alexandropol Peace, Redemptionstruggle untilthe Battle of Sakarya, the Battle of Sakarya-The Great Offensive, From Mudanya to Lozan/Lausanne, Two big political revolutions, Entryinto Law on the Maintenance of Order period.
SEMESTER 02
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 102 / COMMUNICATION / 02 / 2 / 0 / 2 / 2
Verbal communication, Written communication, Non-verbal communication, Formal communication, Informalcommunication, Out of organizational communication.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 104 / ENVIRONMENTAL PROTECTION / 02 / 2 / 0 / 2 / 2
Environment regulation knowledge, Risk analysis, Waste storage, Personal protection methods, International health and safety warnings, Employees’ health and labour safety regulations.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 106 / BASIC ACCOUNTING / 02 / 2 / 2 / 3 / 4
Recording short-term foreign funds, Recording long-term foreign funds, Recording equity capital, Determining income and expense account, Making income statement, Determining cost sheets of sales,Recording memorandum account, Making inventory activities, Making sector-based model practice, Arranging Turkish account standards.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO108 / TOUR OPERATINGANDTRAVEL AGENCY BUSINESS / 02 / 2 / 0 / 2 / 2
Tour operator and package tour, Package tour consumption process and tour operator-incoming acency and hotel agreements, Travel agencies, Relation of travel agencieswith other companies in the tourism industry, Preparations of agency operation organizations.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 110 / MENU PLANNING / 02 / 2 / 1 / 3 / 3
Making menu preliminary preparations, Making meal’s prescriptions, Making drinking menus, Making special menus, Calculating portion’s cost, Making sale prices, Making preliminary preparations, Arranging menu cards.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 112 / ROOM PROCESSES AT THE FRONT OFFICE / 02 / 1 / 1 / 2 / 3
Checking rooms by housekeeping report, VIP guests, Satisfying guests’ demands, Determining limits, Determining problems, determining problems, Determinig problems in the visitors’ folios, Visitors’ folios with problems, Room types, Room blocking, Preparation before check in, Overbooking, Occupancy rate in the hotel.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 166 / INTERNSHIP / 02 / 0 / 0 / 0 / 8
This is practical and applied education which the student will do in related sectors like trade, production and service. It consist of 30 days of work. The education, application and training of the student are made in the frame of Higher Education Council’s basis and procedures. It is aimed that student will gain experince by applying and taking professional education. It is evaluated by the comission of training with the help of evaluation forms coming from the firms.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
TUR 182 / TURKISH II / 02 / 2 / 0 / 2 / 2
Derivational affixes of Turkish and practising of them, General information about composition, Word’s types, Sentence components, Sentence analysis, Incoherency and sentence disorder and correction of them, Types of petitions, records and letters, Important points while preparing academic papers.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
YDL 184 / FOREIGN LANGUAGEII / 02 / 2 / 0 / 2 / 2
Speaking, Listening-Comprehension, Writing, Reading-Comprehension.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
AIT 182 / PRINCIPLES OF ATATÜRK II / 02 / 2 / 0 / 2 / 2
Characteristic of conducting Turkish Revolution, Founding of judicial system, Foundation of education system, Efforts spendingon economicsand finance, Other innovations regulating social life, Domestic policy of the Republic of Turkeyduring Atatürk’s term, Foreign policy of the Republic of Turkey during Atatürk’s term, Unit appendix: Atatürk’s death, Domestic and foreign policy of the Republic of Turkey after Atatürk’s term(1938-1983 abstract), Atatürk’sPrinciples in general, Atatürk’sPrinciples 1-Republicanism, 2-Nationalism, 3-Populism, 4-Etatism, 5- Secularism, 6-Revolutionism, General review.
SEMESTER 03
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 201 / ACCOMMODATIONALAUTOMATION SYSTEMS / 03 / 3 / 3 / 5 / 4
System information,Log in/log out to system and change it, Front office operations, Roomsoperations, Front cash desk activities, Back office operations, Reporting, Documents regarding check in/out and night activities, Documents regarding the food and beverage department, Documents regardingthe housekeeping department, Getting documents regardingthe financial and administration depatment, Getting documentsregarding the technical service department, Getting documents regardingthe sales and marketing department, Getting documents regardingthe security department.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 203 / PROFESSIONAL FOREIGN LANGUAGE I / 03 / 4 / 0 / 4 / 3
Abbreviations and terms in booking, Booking, Booking through types of arrivals/rooms/pensions, Types of booking, Cancel of booking,Confirmation of booking, Check-in/Check-out list, Guest in house list, VIP list, Procedures for missing and found stuff in the establishment, Natural beauties in the region, Historical locations in the region, Shopping centers in the region,Transportation facilities of the region, Recreation areas in the region.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 205 / TOURISM ECONOMICS / 03 / 2 / 0 / 2 / 4
Foreign trade, Balance sheets of foreign tourism, Tourism effect on currency, Income effect of tourism, Tourism effect on employment, Tourism effect on the other sectors, Tourism effect on economy, Factors effecting tourism demand, Tourism demand forecasting methods, Data of accommodation establishments, Data of other tourism establishments,World tourism, Turkish tourism,Data analysis of tourism establishments.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 207 / TOURISM GEOGRAPHY I / 03 / 2 / 0 / 2 / 4
Physical geography of the Mediterranean Region, Historical and natural beauties of the Mediterranean Region, Physical geography of the Aegean Region, Historical and natural beauties of the Aegean Region, Physical geography of the Marmara Region, Historical and natural beauties of the Marmara Region, Physical geography of the Black Sea Region, Historical and natural beauties of the Black Sea Region.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO267* / INTERNSHIP / 03
* This course is equivalent to CTO 166 Internship course. It can be taken by5th and upper semester students.
ELECTIVE COURSES
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 209 / RESEARCH METHODS AND TECHNIQUES / 03 / 2 / 0 / 2 / 3
Choosing research topic, Literature review,Evaluation of reseachfindings,Reporting research conclusions, Preparation for presentation, Presentation.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 211 / FILING AND ARCHIVING / 03 / 2 / 0 / 2 / 3
Fileplan, Filing systems, Filing, Packboard, Brackets, Fixing packboardsandbracketsin a file, Document, Document record, Delivering documents, Outgoingdocuments, record of outgoing documents, Envelope methods, types of envelope, Methods of sending outgoing documents.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 213 / GUEST CHECK-IN CHECK-OUT OPERATIONS / 03 / 1 / 1 / 2 / 3
Preparations before guests’ check in, Preparation of arrival list, Room blockingfor individual guests, Introduction toguest’s history card, Preparations before groups’check in, Preparations before VIP guests’ check in, Special room preparation and informing concerning departments, Filling in the registration card, Checking room folio, Informing guests about facilities, Informing guests about the environment, Safety box operations, Preparations before guests’ check out, Account card.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 215 / JOB ORGANIZATION / 03 / 3 / 0 / 3 / 3
Job and time survey, Organizations of service operations, Guiding personnel on service operations during quality management process, Cooperation with the bar, Cooperation with the cuisine, Cooperation with the housekeeping, Cooperation with the front office, Cooperation with the health club, Cooperation with the banquet, Cooperation with the sales and marketting, Cooperation with the accounting, Cooperation with the security, Cooperation with the technical service, Determination of the work load,Determination of employees, Interviewing with candidates, Determining needs for extrastaff, Legal rights, Social rights.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 217 / TOURISM MARKETING / 03 / 3 / 0 / 3 / 3
Marketing in general, Introduction to tourism marketing, Marketinginformation system, Tourism market, Tourism product, Pricing tourism product, Distrubition in tourism, Promotion of tourism product, Promotion in tourism, Tourism marketing research, Tourism marketing policy, International tourism marketing.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 219 / TURKISH TAX SYSTEM / 03 / 3 / 0 / 3 / 3
Calculating Profit Typescovers the subjects that calculating trading profit and income from agriculture, making out withholding tax return and vat, calculating self-employment income, income from immovable property, earning on movable assets, other incomes and earnings. Calculating Taxes covers the subjects that calculating the taxes coming from income, wealth, expense. Making out Declarations covers the subjects that making out annual income and corporate tax return,witholding tax return and other declarations.
SEMESTER 04
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 202 / BASIC LAW / 04 / 2 / 0 / 2 / 4
Basic legal concepts, Examining legal system, Classifications of rights, Acquiring, losing, using and protecting methods of rights, Acquiring and losing personality concepts and types of personality, Determning rights and qualifications depending on personality, Family law, Debt concept, Classifications of debts, Pursuance and ending a debt, Attorney procedures, Making a contract, Types of goods, Conveyance and pawns of goods and properties, Dealing with execution and bankruptcy works.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 204 / HUMAN RESOURCES MANAGEMENT / 04 / 2 / 0 / 2 / 3
Room situation reports, Preparation of job charts, Labour law, Rules of organization, Evaluation criteria, Instructions for preparations of work environment, Subordinate-Superiorcoordination, Informing methods, Motivation, Total quality, Strategic planning, Domestic and foreign printed resources, Professional organizations, In-service training.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 206 / LABOR HEALTH AND WORK SAFETY / 04 / 2 / 0 / 2 / 2
Periodical health controls, Health reports, Porter examination, Infectious diseases, Cautions, Foot diseases, Extraordinary situations, Crises management, Fire-Earthquake-Flooding, Communication in extraordinary situations, Emergency, Security units, First to rescue in extraordinary situations.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 208 / PROFESSIONAL ETHICS / 04 / 2 / 0 / 2 / 2
Ethics and morality concepts, Ethical systems, Factors playing a role in the constitution of morality, Professional ethics, Professional corruptionandresults of unethical behaviours in the professional life, Social responsibility concepts.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 210 / PROFESSIONAL FOREIGN LANGUAGE II / 04 / 4 / 0 / 4 / 2
Reservationoperations, Check in/out operations, Food and beverageoperations, Housekeeping operations, Animationoperations, Transfer services, Health services, Natural beauties in the region, Historical locations in the region, Shopping centers in the region, Transportation facilities of the region, Recreation areas in the region.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 212 / TOURISM LEGISLATION / 04 / 2 / 0 / 2 / 2
Guests’ demand-complaint forms, Guests’ complaints forms, Guests’demands forms, Guest surveys, Per cent calculations, Police book, Auditing, Determining room rate, Determination criteria, TUIK data, Tourism Promotion Law the secondsection, Price list, Room cost calculations, Statisticaldata.
ELECTIVE COURSES
Code / Title of the Lesson / Semester / TH / PR / CR / ECTSCTO 214 / DECORATION SERVICES / 04 / 1 / 1 / 2 / 2
Decoration, Factors that effect decoration, Floral arrangements, Important points while arranging flowers, Decoration services on guests’ floors, Facrtors that effect making decoration decision, Areas that will be made decoration checking, Garden and environment decoration services, Areas that will be checked in terms of garden and environment decoration sevices, Beach and pool decoration services, Areas that will be checked in terms of beach and pool decoration services, Pool periphery, Beach and bars.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 216 / INVENTORYOPERATIONS / 04 / 1 / 1 / 2 / 2
Importance of counting of room equipments, Room equipments, Reporting and analysing, Importance of counting of housekeeping office equipments, Housekeeping equipments, Importance of counting of laundry equipments, Laundry equipments, Importance of counting of general areas equiments,General areas equipments,Listing up equipment counting, Important points about counting, Inventory information, Listing up, Reporting missing parts.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 218 / QUALITY MANAGEMENT SYSTEMS / 04 / 2 / 0 / 2 / 2
Quality concept, Standard and standardization, Importance of standard in manufacture and service sectors, Management quality and standards, Environmental standards, Quality management system models, Strategic management, Joiningin management, Process management system, Resource management system, EFQM perfection model.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 220 / REPORTING OPERATIONS AT THE FRONT OFFICE / 04 / 1 / 1 / 2 / 2
Checking financial reports,Reports, Statistics, Checking staying guests reporting activities, Checking reservation reporting activities, Checking financial reports, Room sales policy, VIP procedure, Reports, Analysing.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 222 / SHIFTING OPERATIONS AT THE FRONT OFFICE / 04 / 1 / 1 / 2 / 2
Front cash desk activities, Cash accounts, End of day process control, Accommodation document, Transferring accounts to accountingoffice, Staff accounts, Comparing accounts with reports, Checklist, Characteristic of check list, Transferring deficient/unfinished activities, Deficient activities, Activities to finish, Cash desk transfer activities.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 224 / LAUNDRYCONTROL / 04 / 1 / 1 / 2 / 3
Importance of washing, Classification of clothes and marking, Determination of stain, Preparation of washing equipments, Starting anaddition and controlling, Defination and importance of ironning, Importance of alteration and its equipments, Determination of stain and cloth, Chemicals used for removal of stain, Importance of dry cleanning, Dry cleanning equipments, Important points while using chemicals, General characteristics of clothes’ storage, Cleanning of storage and storage tecniques, Stock cards.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 226 / CLEANNING OPERATIONS AT THE HOUSEKEEPING DEPARTMENT / 04 / 1 / 1 / 2 / 3
Personal preparation, Hygiene and Sanitation, Disinfectants, Water disinfection, Disinfection of spa centers, Metal surfaces, Wooden surfaces, Glass surfaces, Other surfaces, Textiles materials, Cleaning equipments, Job security precautions, Textile materials inthe general areas.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 228 / HOUSEKEEPING CONTROL / 04 / 1 / 1 / 2 / 3
Rule for entry into guest’s room, Lost and foundgoods procedure, Room equipments, Breakdown request form, Areas that will be checked in terms of room cleaning, Bathroom checking, Areas that will be checked in terms of bathroom cleaning, Housekeeping office cleaning checking,Areas that will be checked in terms of housekeeping office cleaning, Aisle checking, Relation betweenthe front office and the housekeeping departments, Formsin use, Relations between the technical service and housekeeping departments, Formsin use.
Code / Title of the Lesson / Semester / TH / PR / CR / ECTS
CTO 230 / TOURISM GEOGRAPHY II / 04 / 2 / 0 / 2 / 3
Physical geography of the Central Anatolia Region, Historical and natural beauties of the Central Anotolia Region, Physical geography of the Eastern Anatolia Region,Historicaland natural beauties of the Eastern Anatolia Region, Physical geography ofthe Southeastern Anatolia Region, Historical and natural beauties of the Southeastern Anatolia Region.
THE COURSES TOWARDS OTHER PROGRAMS THAT REFLECT THE PROGRAM