For over 40 years, Parramatta Mission has supported people living with mental illness, their families and carers, to lead fulfilling andindependent lives. We also support mental health literacy research and sector development. We are an equal opportunity employer who values, respects and supports diversity within the workplace and the community.
Position Details
Reports to: / Team Leader / Location: / Richmond
Position Description last updated / August 2017 / Hours of Work: / Full Time
Program Description
Partners in Recovery (PIR) is a coordinated support program for adults with significant mental illness, connecting them to mental health services and providers, as well as coordinating the provision of multiple support services such as physical health, mental health, psychosocial, employment, housing or law.
Position Purpose
The Support Facilitator of PIR Nepean Blue Mountains will work with the Team Leader to ensure that the most appropriate and effective services are provided to consumers. The Support Facilitator is a key member of the team in successfully delivering the PIRProgram and for transitioning potential clients to the NDIS program. The Support Facilitator is not a casemanager but identifies suitable supports and coordinates the supports available to people in the community,facilitating the person’s recovery journey.They will develop, monitor and evaluate a co-ordination plan in partnership with the person, their carers andfamily at the person’s request, as well as PIR partner agencies.
Organisational Success Indicators (applicable to all roles)
Individual Work Role Behaviours / Proficiency
Fulfils the prescribed or predictable requirements of the role / Adaptability
Copes with, responds to, and supports change / Proactivity
Initiates changes, is self-starting and future-directed
Individual Task Behaviours
Behaviour contributes to individual effectiveness / Ensures core tasks are completed as detailed below, with supporting evidence
Anticipates needs and sets priorities to effectively balance short and long-term requirements
Plans and prioritises own work program to achieve defined targets
Takes ownership of issues without being asked and monitors until satisfactorily complete
Makes appropriate decisions and takes responsibility for delivery of objectives
Interprets and applies relevant legislation, regulations, policy and procedures in undertaking work
Makes decisions based on risk analysis and implements risk management processes under supervision
Demonstrate a proficiency in analysing financial and project budget reports and drawing conclusions
Demonstrates a knowledge of funding and contractual issues and impact within own work area
Looks for and identifies inefficient or ineffective methods or procedures and takes steps to eliminate or improve them
Continuously sets high standards and challenging deadlines for oneself and team;
Actively promotes high expectations for work quality when working with others; builds operational excellence expectations into project plans or work outcomes / Respondsconstructivelyto new equipment, processes or procedures in core tasks, with evidence of participation
Contributes to and supports need for change / Actively participate in improvements of core tasks, with supporting evidence.
Develops and implements systems and procedures to plan and organise own and/or team performance
Continuously monitors effectiveness of own work, takes on board new challenges and identifies opportunities for change
Proactively does things before being asked or before the situation necessitates action
Team Member Behaviours
Behaviour contributes to team effectiveness rather than individual effectiveness / Actively participates in team activities and appropriately engages with team members
Actively contributes to team effectiveness by timely completion of assigned activities and responsibilities
Promotes team goals
Delivers messages and information clearly, concisely and accurately in an appropriate timeframe
Maintains continuous open and consistent communication with others
Actively participates in discussions and appropriately expresses own opinion
Gathers and considers information from others and develops persuasive arguments to address issues raised
Works to reconcile diverse views
Listens to and considers differing ideas, provides own view in individual and group discussion
Resolves conflicts through influencing and convincing others to achieve agreed outcomes
Builds strong customer relationships resulting from advanced service provision
Coordinates service steps involving multiple providers and ensures stakeholder satisfaction.
Demonstrates a knowledge and understanding of organisational systems and processes
Demonstrates an in-depth understanding of the different roles comprising various tiers of service providers
Builds relationships and partnerships
Uses relationships to seek information of strategic importance
Uses a range of references and professional networks to provide input and assist in research and analysis / Responds constructively to team changes (e.g. new members, office location changes, new team procedures etc).
Shifts priorities, changes style and responds with new approaches needed to meet team goals
Adapts discussions and presentations to appeal to the needs and interests of others / Actively participates in team improvement, with supporting evidence.
Seeks others’ input and involvement and listens to their viewpoints
Generates and shares interesting/new ideas and insights to stimulate discussion and thinking
Researches and assesses customer needs to anticipate their requirements
Organisation Member Behaviours
Behaviour contributes to organisation effectiveness rather than individual and team effectiveness / Actively engages with all organisational values, activities, policies and procedures (including WHS, EEO and asset management) in a positive way, with evidence of compliance.
Effectively collaborates with others outside own team as a normal way of working
Ensures key internal and external stakeholders are kept fully informed and engaged / Actively participates in the continuous improvement of the organisation. / Actively contributes to help improve the overall efficiency of the organisation
Core Tasks
Area / Key Responsibilities and Activities / Proficiency Indicators
Client Focused / Service Delivery
-Assessment of consumer eligibility for PIR program
-Assessment of consumers need and development of individual recovery plans based on individual recovery goals.
-Delivery of individual assistance for consumers with a mental illness based on individual recovery goals to support consumers.
-Monitoring and review of consumer recovery plans, in partnership with carers/family members/clinicians/ community organisations as appropriate.
-Complete risk assessments and safety planning activities as required for consumers engaged with service
-Liaise with specialists and other to ensure consumers receive timely and relevant support, information and referrals.
-Gain an in depth understanding of the NDIS and relevant information that will assist PIR Consumers in the application and transition process.
-Identify existing funded supports within the community and when unavailable, facilitate spending of flexible funding pool , as per consumer action plans and goals
-Communicate with PIR clients about the NDIS and transition, including appropriate messaging around testing of eligibility, transition processes, timeframes, and changes to the Support Facilitator role;
-Engage with PIR clients to support and facilitate their transition to the NDIS, including assistance with the NDIA application (including obtaining required documentation and assessments), NDIA assessment processes and planning processes where requested by the client;
-Support consumers through the NDIS application process to obtain NDIS funded packages
-Support consumers to implement NDIS services (Support Coordination)
-Support consumers to understand NDIS plans and develop budgets
-Liaise with NDIS service providers
-Support Co-ordination and/or other services under the NDIS are provided and recorded appropriately in Penelope CIMS for PIR activities and “in-kind” services. / -Work with caseload of up to 25 consumers
-Consumers referred to PIR are assessed in a timely manner.
-Individual recovery plans are developed based on individual recovery goals.
-Individual assistance for consumers with a mental illness is effectively delivered in line with their recovery goals.
-Consumer recovery plans are effectively and regularly reviewed, in partnership with carers/family members/clinicians/ community organisations as appropriate.
-Risk Assessments and Safety Plans are completed as required.
-Service providers are effectively engaged with to ensure consumers receive timely and relevant support, information and referrals.
-Consumers are aware of the NDIS transition
-Consumers have a good understanding of the NDIS and how it may benefit them
-Consumers are supported to submit NDIS applications
-Consumers are supported through the NDIS planning meeting
-Consumers are able to access funding or flexible funding to meet their recovery goals
-Support coordination is provided to consumers with NDIS packages
-Consumers are supported to understand their NDIS budgets
-NDIS plans are implemented in a timely manner
-Consumers are supported through reviews and appeals processes
-In-kind reporting data and application information is up to date
Stakeholder Engagement
-Effectivelymaintain sustainable relationships internally and externally to support care pathways for service users.
-To represent program/s managed and organisation at appropriate external forums, government or funding body meetings, and at other networking events.
-Engage with NDIA regional contacts, including Local Area Coordinators and Planners, to support thetransition of PIR clients to the NDIS
-Promote the continuation of the PIR to the members, health care professionals and other
-organisations.
-Promote the role of WSPIR. / -Formal and informal referral pathways and ongoing collaborative relationships with relevant organisations are maintained in order to support consumer outcomes.
-Organisational purpose and values is positively and constructively represented to external contacts at all opportunities
-Attend monthly Support Facilitator Meeting conducted by PIR Lead Agency
-Relationships with LACs and Planners are developed and maintained
-Stakeholders are informed of the continuation of PIR
-Stakeholders are informed of the changes to PIR role (support coordination)
Operational / WHS Risk Management
-Respond to and appropriately mitigate service related risks as per organisational policy and procedure
-Escalate any identified risks in relation to security and maintenance of service properties and assets to Service Manager
-Report potential conflict of interest with WSPIR / -Service properties and assets are secure and maintained to a high standard according to relevant internal and external legislation, policy and procedures.
-All risks and related issues are controlled and escalated in a timely manner and as per Parramatta Mission Policy and Procedure.
Data and Reporting Support
-File notes and other documentation to be completed within 24 hours.
-Assist with the collection, collation and reporting of data and/or statistical information for Management as required.
-Ensure all information and consumer data is collected and stored in compliance with organisational policy and procedure. / -Data is collected and reported as per instructions from Team Leader.
-All information and consumer data is collected and stored in compliance with organisational policy and procedure
Financial Management / Financial Management
-Appropriate use of Flexible Funding
-Understanding of in-kind billing
-Budgeting of NDIS packages / -Flexible funding is spent according to PIR Guidelines
-In-kind reporting data is accurate
-Consumers’ NDIS services fit within budget
ESSENTIAL CRITERIA / -Certificate IV or equivalent in Mental Health or related field
-Experience working with consumers with severe and persistent mental illness
-Experience working within clinical, health and/or welfare service and support systems
-Experience building and maintaining effective relationships
-Experience in client-centred interviewing and the ability to elicit data on the needs of a client
-Understanding of the principles of Recovery Orientated Mental Health Practice
-Demonstrated ability to develop support plans and utilise outcome measures
-An understanding of the National Disability Insurance Scheme (NDIS)
-Advanced knowledge of local service networks
-Advanced written and verbal communication skills
-Ability to work as a member of a cohesive team
-Ability to utilise computer based software and programs
-NSW Driver’s License and willingness to use own vehicle, where negotiated
-‘Working with Children’ Clearance
-Prepared to undergo a National Criminal History Check
COMMUNICATION / Internal:
Support Facilitators
Team Leader
Operational Manager
General Managers
Quality and Risk Manager
Clinical Performance Manager
Group Director Community and Clinical Services
External:
Lead Agency PIR
Consumers of Parramatta Mission
National Disability Insurance Agency
Local Health Districts
Other community organisations
Corporate Business
DECISION MAKING / Exercise their developed skills in making tough decisions so as to comply with policies and procedures.
Ensure appropriate input from key decision makers and achieve consensus when possible.
Select methods and techniques based on sound judgement;
Will be expected to make decisions including managing risk situations in accordance with the organisation’s risk management framework;
The incumbent will be expected to problem solve and use initiative in situations which may involve issues that require resolution between individuals or services. In such situations discretion, sensitivity and diplomacy will need to be executed;
Will contribute to the development and implementation of policies and programs;
Experienced and be able to independently apply professional knowledge and judgment when performing novel, complex, or critical tasks specific to the position and their discipline
DELEGATION LEVELS
Financial:
- nil
- nil
- nil.
EMPLOYMNET SCREENING / Working with Children Check clearance must be obtained.
National Criminal Record Check must be obtained
NSW Driver’s License
ORGANISATIONAL CHART
Acknowledgement:
I, ______acknowledge that I have read and understood the above Job Description and have been given a personal copy. I understand that my performance will be appraised on the OrganisationalSuccess Indicators and my Core Task Proficiency Indicators.
SIGNED:______
Employee’s SignatureManager’s Signature
Date: / / .Date: / / .
1 / Position DescriptionPIR – Program Support Facilitator
October 2017