Stephaney Baker

OPERATIONS, MANAGEMENTPERFORMANCE EXCELLENCE

A positive leader in the workplace. Collaborative, process-oriented professional with sound judgment and strong technical acumen.A record of excellence in telecommunications and health care. Unique and valuable experience applying excellentcritical thinking skills to disciplines including contracts, customer operations, technical support, program management, marketing, financials, and team management; people builder.

PROFESSIONAL EXPERIENCE

Baxter Healthcare Corporation, Englewood, CO

Senior Manager, Global Integrated Pharmacy SolutionsNov 2016 to present

Strong matrix environment; Partner with Manufacturing, Marketing, Quality, Engineering, Service and Global Regions to support and sustain $130M medical device business.

  • Design infrastructure and global processes for service, quality, and installation activitiesfor hardware and software
  • Manage international team of project managers to ensure business continuity for Global Regions
  • Restructure the value and profitability of a hardware and software medical device
  • Use data analytics to build marketing metrics for software medical device
  • Create Technology Roadmaps, Operational Performance Plans, and manage Customer escalations globally
  • Transition hardware manufacturing and service to 3rd party manufacturing organizations in IL and Mexico

Senior Global Program Manager, Integrated Pharmacy AutomationJan 2016 to Nov 2016

In the Global Nutrition Marketing organization; partnered with Quality, Sales, Operations, and multiple global Regions to complete a $6M field corrective action for the ABACUS software in over 25 countries.

  • Lead functions and regions to implement a mandatory software update for a medical device
  • Manageda team of 23 project managers, certified installers, and pharmacists around the world
  • Completed all quality requirements on time and under budget
  • Managed Customer escalations with Medical Information team
  • Contributed to a revised global strategy for the Abacus software and Exactamix hardware, both medical devices

Sr. Manager, Customer Integration ServicesApr 2013 to Jan 2016

In the Sales Operations organization; partnered with Marketing,Sales, and Engineeringto deliver revenue targets in USA, Canada, Latin America, and Asia Pacific regions.

  • Managedfour teams:
  • Remote team located across the US, installed medical devices in hospital pharmacies around the world
  • Centralized team of project managers provided technical support; managedvarious projects
  • Two technical service call centers, one in Colorado and one in Florida
  • Partnered with Marketing & Engineering to Drive Continuous Improvement and Sales training opportunities:
  • Increased Customer Satisfaction rating for installations from 84% to90% in 2014; 100% for 2015
  • Provided voice of customer and incorporated KLAS scores and customer survey results into marketing, service, and quality strategies, including product Life Cycle Management
  • Responsible for the standard used to train and certify installers of medical devices
  • Managedglobal Original Equipment Manufacturing (OEM) orders and processing, $8M annually
  • Member of the Senior Leadership Team dedicated to the culture of multiple office locations

Baxa Corporation, Englewood, CO acquired by Baxter Healthcare in 2011

Manager, Sales Operations & ContractsSept 2010 to Mar 2013

Responsible for contract negotiations of all Equipment, Software, Group Purchasing Organization, Business Associate and Information Security agreements in the USA and Canada.

  • Managed a team of 5 professionals to ensure timely execution of customer contracts:
  • Increased volume of closed Orders year over year: 23% in 2011, 28% in 2012 and 28% in 2013
  • Increased volume of Responses year over year: over 200% in 2011, 47% in 2012 and 15% in 2013
  • Team Lead for Integration Task Force; Migrated 94 price lists, 300 products, and 1500 agreements (GPO and customer)
  • Created contract templates and alternate term libraries to mitigate escalations to senior leaders
  • Inspired Individual Development Plans for team members using Lominger Card Sort, Polarity Maps, Caliper Assessments, and Situational Leadership II. All team members received promotions in their next roles.

Level 3 Communication, LLC, Broomfield, CO

Sr. Manager, Network Infrastructure ServicesMar 2007 to Sept 2010

Managed all existing Right of Way (ROW) contracts, 3rd Party buy-side contracts and real estate contracts providing building access. Regularly interfaced with Legal, Finance and other functional departments, as needed.

  • Managed multiple teams to streamline ROW, 3rd Party and Building Access teams into a single team of 8, located across the US and process invoices weekly and accrualsmonthly
  • Annual operating budget of $120M; Annual capital budget of $20M
  • Ensuredmonthly variance within 3%was achieved; Processed more than 5,000 invoices annually
  • Realized 2009 Network Expense Reductions of $8.5M through renewal negotiations, litigation activities, review of contract language, and validation of network presence
  • Performed route abandonment/consolidation analysis; provided litigation support for cases related to Section 253 of the Telecommunications Act

ManagerMay 2006 to Mar 2007

  • Managed 2 teams:
  • Team of 12 contractors performed validation & perfection of the Right of Way for 18,000 miles
  • Team of 5 processed weekly invoices and monthly accruals
  • IT Project Manager for custom application; enhanced to generate automatic invoices, run reports, and manage renewals
  • Designed an ArcGIS tool to outline right of way boundaries per contract and display said boundaries on GIS website
  • Project Manager for integrating contracts departments of 4 acquired companies:
  • Integrated 20,000+ contracts into multiple systems and budgets with corresponding annual expenses of $13M
  • Managed trespass allegations; defined and implemented process for claims; completed easement negotiations and various modifications to existing easement agreements
  • Lead contract negotiations for public and private right of way providers through obtaining licenses, ordinances, agreements, as well as 3rd Party contracts for the purchase/use of fiber or conduit

Senior AnalystMay 2002 to May 2006

  • Reduced budget by $15M through payment calculation validation, litigation under Section 253 of the Telecommunications Act and finding synergies available through company integrations
  • Designed system enhancements to integrate 30,000 contracts; annual budget increased by $15M
  • Managed all right of way contracts in North America, ~18,000 miles of network and 11,000 contracts with an annual budget of $30M. Duties included renewals, alleged trespass resolution, negotiation of easements and licenses
  • Vendor management: Single point for the largest railroad right of way provider
  • Perfected more than 16,000 miles of network across 69 city pairs and 29 metro markets
  • Project Manager for European Contract Integration

EDUCATION & CREDENTIALS

Colorado School of Mines, Golden, CO

B.S., Engineering with a Specialty in Mechanical Engineering

AllPoints GIS, Inc.

Certificate: Local Government ArcGIS: Introduction to ArcGIS

RECOGNITION

  • Baxter - Mentor for the Open Mentor Program
  • Baxa - CEO Award● Baxa - Leading @ Baxa Program
  • Baxa - Top New Product Award● Level 3 - Circle of Excellence

Stephaney Baker 720.237.3740 Page 2/2