BERNIE MILLER

▪ 253-677-6805 ▪

~ OPERATIONS MANAGEMENT PROFESSIONAL ~

Passionate and dedicated leader with extensive experience leading complex and demanding operations in a sales oriented, customer service environment. Ability to develop logistics/operating policies,service parameters, technology/systems, and HR strategy that will: A) Maximize human and financial resources;

B) Enhancedeliverability of quality products/service; and C) Contribute to the continued success of the company and its customers.

Capable liaison that interacts effectively with customers, vendors, and company staff at all levels.

Demonstrated success coordinating domestic/international logistics, and delivery fleet management.

Key negotiator who utilizes analytical problem-solving and influential communication skills to successfully maintain profitable business partnerships.

Proven expertise in quality control, inventory/production management systems, facility design & set-up.

Visionary who devises and upgrades systems and solutions to enhance productivity, while exceeding quality and safety standards.

Positive management style with capacity to motivate and mentor staff, growing their skills and enhancing their ability to contribute.

-AREAS OF EXPERIENCE-

Budget Planning ▪ Expense Control ▪ KPI Management ▪ P&L ▪ Policy Development

Distribution Operations ▪ Transportation Management (Domestic, Import, Export) ▪ Quality Control

Inventory Control ▪ Negotiations ▪ Procurement▪Manufacturing / Production

Continuous Improvement ▪ Staff Mentoring ▪ Training / Development

-PROFESSIONAL EXPERIENCE-

A-AMERICA INC; Seattle, WA ▪ 1997 – 1999; 2014 - present

Director of Operations

Manage North American distribution operations for a wholesale furniture importer. Establish policies and procedures for all operational departments in support of sales efforts including Customer Service, Warehouse/Shipping, Production, IT, and Quality Control. Co-ordinate purchasing/inventory flow for west coast company warehouse and east coast 3PL warehouse facilities. Assist CFO/Finance department with analysis and reporting of sales, customer profitability, labor productivity, operational/systems processes. Evaluate operational protocols/SOP and implement enhancements to improve company profitability.

  • $50M in annual sales; 100,000SF distribution facility; 50 employees; $4M operating budget; $6M inventory.
  • Successfully managed conversion of company computer software system with zero operational downtime.

TRANSMARK LOGISTICS; Kent, WA ▪ 2012 - 2014

Director of Human Resources2013 - 2014

Responsible for implementing HR policies/programs and managing all aspects of employee relations and development. Maintain an employee-oriented, high performance company culture that emphasizes quality, continuous improvement, team-work, personal empowerment, and a commitment to Ideal Customer Perception. Ensure company compliance with all Federal /State personnel laws and transportation security requirements. Manage other HR processes including recruiting, benefits administration, occupational health and safety programs, and development of company compensation plans/policies.

TRANSMARK LOGISTICS; Kent, WA ▪ 2012 - 2014

Operations Business Consultant2012 - 2013

Conduct operational analysis of HR and administrative functions for Seattle based international freight forwarder and 3PL provider. Identify process changes required to meet business efficiency goals and ensure general compliance. Work in partnership with department managers and staff to develop and execute on company strategic and operational plans and annual goals. Work with Sales, IT, and Operations; promoting team-based, collaborative culture with continuous improvement and adoption of best practices.

EMERALD HOME FURNISHINGS; Tacoma, WA ▪ 1999 - 2012

VP - Operations

Provide leadership, operational direction, and sales support coordination for a wholesale furniture importer/distributor and bedding manufacturer. Manage strategic activities encompassing warehousing, distribution, manufacturing, production, quality control, inventory, HR, IT, security, and facilities maintenance. Coordinate inventory flow and quality control initiatives with foreign (Asia) offices. Oversee distribution function including delivery fleet (14 units) with drivers operating weekly schedules in the 11 western states.

EMERALD HOME FURNISHINGS; (continued)

  • $70M in annual sales; 200,000 SF distribution facility; 100+ employees (2 shifts); $10M operating budget; $5M inventory.
  • Consistently reduced overhead by successfully negotiating annual service and supply contracts.
  • Sustained profitability level of 4.5%, despite a 16% sales decline (during recession; 2009 – 2010), by reducing expenses and staff over one year period.
  • Ensured exemplary customer service standards are achieved by maintaining effective training programs for employees in product and operational processes.
  • Served as a core member of Technology Committee that coordinated implementation/conversion of new ERP software system.

TASCO SALES; Kent, WA ▪ 1991-1997

Branch Manager

Charged with full P&L responsibility for branch operations,for a Miami, FL based wholesale consumer optics importer/distributor. Responsibilities included customer service, warehousing, production, shipping, inventory, quality control, and human resources. Serve as US Customs liaison for branch Bonded Warehouse facility.

  • $85M in annual sales; 100,000 SF distribution facility; 100+ employees (2 shifts; includes seasonal temp staff); $3M operating budget; $26M inventory.
  • Operated on-site retail outlet store.
  • Coordinated two branch relocations while continuing normal business operations.

- EDUCATION / CAREER DEVELOPMENT -

University of Washington: Business Administration

Management Training:

  • Employee Relations
  • Finance
  • Kaizen (Continuous Improvement)
  • Leadership Skills
  • Lean Manufacturing
  • KPI Development (Key Performance Indicators)

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