JOB VACANCY

OPENING DATE: June 11, 2007 POSITION: Players Club CSR

(1) F/T; (1) Temp.

CLOSING DATE: June 22, 2007 DEPARTMENT: Players Club

SALARY: DOE JOB NUMBER: 07-079

APPLICATIONS ARE AVAILABLE AT THE APACHE GOLD CASINO HUMAN RESOURCE OFFICE.

(Applications must be received in the Human Resource Office by 4:00 p.m. on the closing date.)

POSITION SUMMARY:

Under direct supervision of the Player’s Club Supervisor, elevates the level of customer service within the Apache Gold Casino/Resort by raising the level of awareness for all specials, promotions, and amenities of the Apache Gold Casino/Resort.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Utilizes good customer and communications skills while dealing with patrons.
  2. Personally greets, by name if possible, guests of the Apache Gold Casino/Resort.
  3. Verbalizes to guests Players Club offers, all promotions, and food and beverage specials.
  4. Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc.
  5. Makes Public Announcements regularly pertaining to any special activities or promotions.
  6. Explains to guests how to obtain and/or use their Players Club Cards.
  7. Asks guests to fill out Customer Comment Cards as necessary.
  8. Work in conjunctions with and cross train with other Marketing positions.
  9. Assists all departments in elevating the level of level of Customer Service.
  10. Contributes to a team effort and accomplished related results as required.
  11. Perform other duties as required.

MININUM QUALIFICATION:

High School diploma or GED. Experience in special events or promotion preferred. Must be 21 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

KNOWLEDGE, ABILITIES, SKILLS, AND CERTIFICATIONS:

  1. Knowledge of modern office practices, procedures, and equipment.
  2. Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
  3. Knowledge of principles and practices of public relations, promotions, and marketing in a customer service oriented environment.
  4. Knowledge of computer utilization in marketing/business operations.
  5. Ability to write reports and business correspondence.
  6. Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  7. Ability to apply basic mathematical skills.
  8. Ability to interpret a variety of instructions furnished in written and oral form.
  9. Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software(such as PowerPoint).

PHYSICAL DEMANDS:

While performing the duties of this job, the employee regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

PHYSICAL DEMANDS:

Work is generally performed in an office and Casino setting with exposure to second-hand smoke and a high noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

TRIBAL PREFERENCE:

The Apache Gold Casino/Resort is an equal opportunity employer within the scope of the tribal preference.