Job Description –Deputy Practice Manager

JOB TITLE:

/ Deputy practice manager
RESPONSIBLE TO: / Practice Manager
SUMMARY: / The Deputy Practice Manager will report to the Practice Manager and is responsible for the smooth daily running of the surgery. The Deputy Practice Manager will have linemanagement responsibility for all administration staff and will liaise closely with the Practice Manager and Reception Supervisors to oversee clinical staffing requirements and issues. The Deputy Practice Manager must develop a strong sense of team spirit, commitment and enthusiasm through supporting all staff, exhibiting consistency, fairness, probity and integrity at all times.
KEY RESPONSIBILITIES: / Responsibilities will either be fulfilled personally or by effective delegation, and many will involve planning with the Practice Manager.The Deputy Practice Manager will lead the daily management of the practice, and will ensure staff rotas are adequate and well planned to meet the business need. The Deputy Practice Manager will address issues as they arise to keep the service running smoothly. To achieve this, the Deputy Practice Manager will manage and develop the administrative team and liaise with clinical team members throughout the day to enable clear communications and team working throughout the practice. The Deputy Practice Manager will be the primary contact to address patient complaints and will liaise with the Practice Manager. The Deputy Practice Manager will also work closely with the Practice Manager to further develop the financial performance of the practice.

MAIN DUTIES AND RESPONSIBILITIES

1. / Deputise for the Practice Manager, maintaining complete confidentiality
2. / Patient and Community Services
  • Liaison with Reception supervisors, monitoring appointment numbers, need for locums and booking same when necessary
  • Line Manager for all non-reception admin staff
  • Ensuring information about services is available to patients at all times
  • Handling comments and complaints, investigating and replying as necessary
  • Monitoring surveys as required
  • Liaison with Friends / PPG

3. / Risk Management
  • Monitoring Health and Safety
  • Ensuring Significant events recorded and reviewed as necessary
  • Monitoring CQC compliance
  • Monitoring Disaster planning

4. / Finance
  • Managing payroll, pensions, leave records etc
  • Managing accounts, budget/cash flow , preparing management reports monthly
  • Monitoring system for medical / solicitor reports

5. / Human Resources
  • Staff Rotas
  • Performance reviews

6. / IM&T
  • Monitor data quality

7. / Policies and Procedures
  • Review policies and procedures, undertaking training of staff as necessary

8. / Reporting
  • Monitoring Quality and Outcomes Framework data and reporting on action needed
  • Assist in preparation of the practice reports – quarterly / annual / development plan

9. / To work closely with all staff to ensure practice effectiveness and efficiency.
10. / This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
11. / Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.