Customer Guide forIT Disaster Recovery Services

OECM - IT Disaster Recovery Services

Request for Services Customer Guide

1.Background

Late 2014, OECM reached out to its customers to complete the sourcing project survey 2015. With this survey OECM was asking customers to provide the list of projects they wanted OECM to undertake in 2015. Customers expressed interest in IT Disaster Recovery Services.

Following its regular procurement process, OECM consulted with various suppliers and formed an Advisory group. During the supplier consultations, OECM realized that the IT disaster recovery services could be acquired using some of OECM’s existing IT agreements.

In the fall of 2015, it was agreed to not pursue an RFP for the provision of IT disaster recovery services but to create a package of services from existing agreements.

Customers can utilize the following agreements to acquire IT disaster recovery services:

  • Cloud technology 2014-MA-203;
  • IT Professional Services 2014-MA205 under the following categories:
  • Audit and Compliance;
  • Electronic Record Management Services;
  • IT Infrastructure;
  • Managed Security; and
  • Network Services.
  • IT Technical Support Services 2014-MA-213;
  • Networking Switches, Routers, Firewalls and Related Services 2014-MA-206; and
  • Software Licensing 2014-MA-228.

2.What isIT Disaster Recovery Services?

IT disaster recovery(“DR”) services is the process an organization uses to recover access to their software, data, and/or hardware that are needed to resume the performance of normal, critical business functions after the event of either a natural disaster or a disaster caused by humans. IT disaster recovery includes multiple steps such as:

  • Risk Assessment;
  • Strategy Recommendations:
  • Plan creation;
  • Hardware;
  • Software; and
  • Data storage (cloud/server).
  • Implementation; and
  • Program maintenance.
  • Plan Creation

IT DR plans provide step-by-step procedures for recovering disrupted systems and networks, and help them resume normal operations. The goal of these processes is to minimize any negative impacts to an organization’s operations. The IT disaster recovery process identifies critical IT systems and networks; prioritizes their recovery time objective; and delineates the steps needed to restart, reconfigure, and recover them. A comprehensive IT DR plan also includes all the relevant supplier contacts, sources of expertise for recovering disrupted systems and a logical sequence of action steps to take for a smooth recovery.

2.2.Risk Assessment

Utilizing the Cloud Technology, IT Professional Services and/or IT Technical Support Services Agreements, customers can expect OECM’s supplier partners to provide the following services related to risk assessment within IT Disaster Recovery Services:

  • Assessment of the current environment;
  • Predetermine the potential disasters;
  • Audit of the client’s disaster recovery plan and business continuity plan;
  • Provide recommendation; and
  • Develop roadmap for future improvement.
  • Strategy Recommendations

Utilizing the Cloud Technology, IT Professional Services, IT Technical Support Services, Networking Switches, Routers, Firewalls and Related Services and/or Software Licensing Agreements, customers can expect OECM’s supplier partners to provide the following services related to strategy recommendations within IT Disaster Recovery Services:

  • Create the disaster recovery and business continuity plan
  • Recommend service providers for software, cloud and servers
  • Redesign the client’s IT infrastructure

This stage includes the acquisition of hardware, software such as but not limited to:

  • Off the shelve software;
  • Networking products;
  • Three cloud technology service models; and
  • Managed and self-managed and hybrid cloud.
  • Implementation

Utilizing the Cloud Technology, IT Professional Services and/or IT Technical Support Services Agreements, customers can expect OECM’s supplier partners to provide the following services related to implementation within IT Disaster Recovery Services:

  • Implement the disaster and business continuity plan;
  • Implement the suggested data storage solution; and
  • Integrate the software into the client’s system.
  • Program Maintenance

Utilizing the Cloud Technology, IT Professional Services, IT Technical Support Services, Networking Switches, Routers, Firewalls and Related Services and/or Software Licensing Agreements, customers can expect OECM’s supplier partners to provide the following services related to strategy recommendations within IT Disaster Recovery Services:

  • Maintain and update the program;
  • Provide continuous improvement; and
  • Provide training and awareness.

3.Available Master Agreements

3.1.Cloud Technology 2014-MA-203

Three supplier partners can provide Cloud Technology through the OECM agreement:

  • IBM Canada – K-12 Education;
  • OnX Enterprise Solutions Ltd.; and
  • Teramach Technologies Inc.

These three supplier partners can provide the full range of services related to IT Disaster Recovery Services to customers.

The initial expiry date of this agreement is May 14, 2018; however, OECM has the option to extend the agreement to May 14, 2022.

3.2.IT Professional Services 2014-MA-205

IT Professional Services includes a list of nine service categories. From those nine service categories, OECM recommends to utilize the following five service categories related to IT Disaster Recovery Services:

  • Audit and Compliance
  • IT Infrastructure
  • Managed Security
  • Network Services
  • Electronic Record Management Services

The five service categories listed above can be provided by the following supplier partners:

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Customer Guide forIT Disaster Recovery Services

  • Audit and Compliance
  • Bell Canada
  • Compugen Inc.
  • Grant Thornton LLP.
  • PriceWaterhouse Coopers LLC
  • Teramach Technologies Inc.
  • Electronic Record Management Services
  • BellCanad
  • IDS Systems Consultants Inc.
  • SoftChoiceLp.
  • Teramach Technologies Inc.
  • IT Infrastructure
  • CDW Canada Inc.
  • Compugen Inc.
  • Dell Canada Inc.
  • IDS Systems Consultants Inc.
  • Long View Systems Corporation
  • SoftChoiceLp.
  • Teramach Technologies Inc.
  • Managed Security
  • Bell Canada
  • Compugen Inc.
  • Dell Canada Inc.
  • Grant Thornton LLP
  • IDS Systems Consultants Inc.
  • Long View Systems Corporation
  • Metafore acquired by Compugen effective Jan 1, 2016
  • Teramach Technologies Inc.
  • Network Services
  • Compugen Inc.
  • Teramach Technologies Inc.
  • Dell Canada Inc.
  • IDS Systems Consultants Inc.
  • Long View Systems Corporation
  • SoftChoiceLp.

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Customer Guide forIT Disaster Recovery Services

When issuing the request for services the customers should ensure they select the appropriate supplier partner(s) and/or categories. These suppliers can provide the full range of IT Disaster Recovery Services.

The initial expiry date of this agreement is Feb 12, 2018, however OECM has the option to extend the agreement until Feb 12, 2020.

3.3.IT Technical Support Services 2014-MA-213

IT Technical Support Services Agreements can provide customers with additional resources. Customer may, from the supplier partners listed below, hire temporary additional resources to fulfill their IT Disaster Recovery Services based on the customer’s needs and requirements:

  • Altis Human Resources
  • Bagg Technology Resources
  • Cailan Limited
  • Eagle Professional Resources
  • Infotek Consulting Services
  • Modis Canada
  • S.i. Systems Partnership
  • Sundiata White Group - Intellistaff Ltd. (SWGi)
  • TEEMA Solutions Group
  • TEKsystems Canada Inc.

The initial expiry date of this agreement is Nov 11, 2017, and OECM has the option to extend the agreement until Nov 11, 2019.

3.4.Networking Switches, Routers, Firewalls and Related Services 2014-MA-206

At the strategy recommendation stage, customers can utilize the Networking Switches, Routers, Firewalls and Related Services Agreement to acquire switches, routers and firewall based on the recommendations provided through the plan creation or risk assessment or within the customer’s organization. Customers have a choice of eight original equipment manufacturers (OEM) provided by seven supplier partners:

Supplier Partners / OEMs
Aurora Solutions / Alcatel-Lucent
CompugenInc / HP
Dell Canada Inc. / Dell
LanworksInc: / Juniper
LongView Systems Corporation / Cisco
Open Decision Inc: Huawei / Huawei
TeraMach Technologies Inc. / Brocade, Palo Alto and Cisco

The initial expiry date of this agreement is Feb 19, 2018, and OECM has the option to extend the agreement until Feb 19, 2020.

3.5.Software Licensing 2015-MA-228

At the strategy recommendation stage, customers can utilize the Software Licensing Agreement to acquire off the shelf software based on the recommendations provided through the plan creation or risk assessment. SoftChoice is the only supplier partner providing software licensing through the OECM agreement.

The initial expiry date on this agreement is May 31, 2018, and OECM has the option to extend the agreement until May 31, 2020.

4.How Customers Can Acquire IT Disaster Recovery Services

Customers will have two (2) options when purchasing IT disaster services from the five (5) agreements listed above:

  • Purchase the services directly from a supplier partners based on available services (e.g. knowledge and expertise) without using a request for services (please refer to Appendix A); or
  • Issue a request for services, to obtain the required services based on specific criteria such as the skills, experience and requirements by customers.

If a request for services is issued, the customers or OECM will invite one (1) or more supplier partners, via email, to submit a request for the specific IT disaster recovery services and project requirements at that specific time.

The request for services will identify the services or it may request the supplier partner to propose appropriate IT disaster recovery services to fulfill the customers’ project/service requirements, timelines, objectives and any other applicable information. The supplier partner shall respond, setting out the following at a minimum:

  • Resources proposed for the service;
  • Expected delivery lead-time;
  • Service rates;
  • Project timeline and milestones; and
  • Service specifications.

Responses to the request for services will be assessed by customers. More than one (1) supplier partner may be chosen to provide the IT disaster recovery services based on factors including, but not limited to:

  • Meeting service specifications;
  • Assigned resource’s experiences and qualifications;
  • Rates;
  • Travel expenses; and
  • Delivery lead-time.

The request for services will be emailed directly to the supplier partner’s representative, and it should be completed and returned within three (3) business days of issuance at no cost to the customer, or otherwise agreed upon with customers.

Please note that customers do not have to sign a Client Supplier Agreement (CSA) in order to issue and send a request for services to supplier partners.

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Customer Guide forIT Disaster Recovery Services

APPENDIX A – SUPPLIERS’ CONTACT INFORMATION

# / Suppliers / Cloud Technology 2014-MA-203 / IT Professional Services 2014-MA-205 / Networking Switches, Routers, Firewalls and Related Services 2014-MA-206 / IT Technical Support Services 2014-MA-213 / Software Licensing 2015-MA-228
Audit and Compliance / Electronic Records and Content Management Services / IT Infrastructure / Managed Security / Network Services
Aurora Solutions / X
Altis Human Resources Inc. / X
Bagg Technology Resources Inc. / X
Bell Canada / X / X / X
Calian Limited / X
CDW Canada Inc. / X
Compugen Inc. / X / X / X / X / X
Dell Canada Inc. / X / X / X / X
Eagle Professional Resources Inc. / X
Grant Thornton LLP / X / X
IBM Canada – K-12 Education / X
IDS Systems Consultants Inc. / X / X / X
Infotek Consulting Services Inc. / X
Lanworks Inc. / X
Long View Systems Corporation / X / X / X / X
Modis Canada Inc. / X
OnX Enterprise Solutions Ltd. / X
Open Decisions Inc. / X
PriceWaterhouse Coopers LLC / X
SoftChoiceLp / X / X / X / X
S.i. Systems Partnership / X
Sundiata White Group - Intellistaff Ltd. (SWGi) / X
TEEMA Solutions Group Inc. / X
TEKsystems Canada Inc. / X
Teramach Technologies Inc. / X / X / X / X / X / X / X

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Customer Guide forIT Disaster Recovery Services

Cloud Technology Agreement MA # 2014-MA-203
IBM Canada – K-12 Education
Daniel Prodan, Product Manager
Telephone: 905-316-5269
Email: / OnX Enterprise Solutions Ltd.
Frances Newbigin, VP Software
Telephone: 905-482-2292 ext. 2633
/ TeraMach Technologies
Cameron Mair, AccountManager
Phone: 905-305-6880 x 317
Cellphone: 416-409-4536
Email:
IT Technical Support Services Agreement MA # 2014-MA-213
Altis Human Resources
Central Region
NevenaOuzas
330 Bay Street, Suite 700
Toronto, ON
Telephone: 416-214-9280
Email: / Altis Human Resources
Eastern Region
Ameera Girgis
102 Bank Street, Suite 300
Ottawa, ON
Telephone: 613-230-5393
Email: / Bagg Technology Resources
Simone Goldberg, Branch Manager
Telephone: 416-847-4976
Email: / Calian Limited
Gloria Higdon, Senior Account Executive
Telephone: 877-225-4264 x 207
Email:
Eagle Professional Resources
Bruce Kinney, MBA (ITM), CHRP, CHRL
Director, Ontario Public Sector Services
Telephone: 416-861-1492 x 2247
Toll Free: 800-281-2339 x 2247
Email: / Infotek Consulting Services
Kelly Amaral
Director, Marketing
Telephobe: 416-365-0337 x 225
Email: / Modis Canada
Angela Williams
Business Development Manager
Telephone: 416-367-2020
Email: / S.i. Systems Partnership
Glen South, Managing Director
Telephone: 416-953-7321
Email:
Sundiata White Group - Intellistaff Ltd. (SWGi)
Peter Sundiata, Managing Partner
Telephone: 416-644-8873 x 855
Cellphone: 416-456-6619
Email: / TEEMA Solutions Group
Bob Pridding, Director
Telephone: 416-795-4829
Email: / TEKsystems Canada Inc.
Cori Porter, Director of Proposals
Telephone: 613-726-3000
Email:
IT Professional Services MA # 2014-MA-205
Bell Canada
Christine Cull
Regional Sales Manager
Telephone: 647 225 0071
Email: / CDW Canada
Sean Bonnet, Sales Manager
Public Sector Education
Toll Free 866-370-2392
Cellphone: 647-288-5707
Email: / Compugen
Steven Silva
Corporate Account Manager
Telephone: 905.695.5645
Cellphone: 416.888.6090
Toll Free: 1.800.387-5045
Email: / Dell Canada
Sheene Leung
Public Business Group - Canada
Telephone: 416-910-7601
Email
Grant Thornton
David Florio, Partner
Telephone: 416-369-6415
Email: / IDS Systems
Randy Peckham
President and Chief Technology Architect
Telephone: 613-836-6708 x 101
Email: / Long View Systems
John Kaus
Client Executive
Telephone: 905-328-4350
Email: / Price Waterhouse Coopers
Bruce Webster, Partner, Risk Assurance Services, National Internal Audit Leader
Telephone: 416-815-5250
Email:
SoftChoice
Brittany Pepper, Client Representative
Phone: 905-847-6800 x 555274
Email: / TeraMach Technologies
Cameron Mair, AccountManager
Phone: 905-305-6880 x 317
Cellphone: 416-409-4536
Email:
Networking Switches, Routers, Firewall and Related Services MA # 2014-MA-206
Aurora Solutions
Phil Weedon, Sales Consultant
Telephone: 1 (613) 791-0287
Email: / Compugen:
Steven Silva
Corporate Account Manager
Phone: 905.695.5645
Cellphone: 416.888.6090
Toll Free: 1.800.387-5045
Email: / Dell Canada
Sheene Leung
Public Business Group - Canada
Telephone: 416-910-7601
Email / Lanworks Inc.
Ricky Wu
Partner Support
Telephone: 905-212-2332
Email:
Long View Systems
John Kaus, Client Executive
Telephone: 905-328-4350
Email: / Open Decisions Inc.
Peter Chandler
Senior Account Manager
Telephone: 647-931-3090 x 32
Email: / TeraMach Technologies
Cameron Mair, AccountManager
Phone: 905-305-6880 ext 317
Cellphone: 416-409-4536
Email:
Software Licensing MA# 2015-MA-228
SoftChoice
Brittany Pepper, Client Representative
Telephone: 905-847-6800 x 555274
Email:

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Request For Services Template for IT Disaster Recovery Services

APPENDIX B – OECM’S CONTACT INFORMATION

Business Relationship Group

Pooja Nagra

Business Relationship Manager

(416) 847-0677

Michael Liaw

Business Analyst

(416) 847-1079

Sourcing Solutions Group

Agnes Tijet

Sourcing Manager

(416) 847-1198

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