Objective: Happy Customers. Period

Objective: Happy Customers. Period

Wesley Hall

214-762-1306

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Wesley Hall

Experienced Facilities Manager – 2012-04-23Page 1 of 3

Objective: Happy Customers. Period.

Experienced manager with strong customer-service mindset. Skilled in analyzing and adjusting processes, schedules, and resources to meet customer needs and expectations.

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Wesley Hall

Experienced Facilities Manager – 2012-04-23Page 1 of 3

Professional Experience

Mary Kay, Inc. (2010 – current) Facilities Administration Specialist

Manage contract services for five facilities (1.4 million sf) plus four-level underground parking garage, for about 2000 customers (other employees).

Negotiate contracts, monitor, and serve as single Point of Contact for company for services including:

  • Janitorial
  • Document Destruction
  • Landscaping
  • Waste Removal and Recycling
  • Pest Control
  • Window Cleaning
  • Parking Lots
  • Interior Plants
  • Special Projects
  • . . . and more
  • Maintain relationships and effective communication with customers and service personnel.
  • Participate in implementation of customers’ long-term operations plans.
  • Direct the implementation of service schedules to meet customer needs and expectations.
  • Adjust processes and resources to meet changing customer requirements.
  • Participate in meetings and walk-throughs with management and customers.
  • Perform scheduled audits and surprise inspections to maintain highest quality service.
  • Direct continuous improvement initiatives to improve productivity, quality, and cost-effectiveness.
  • Perform special projects and serve on teams as needed or assigned.
  • Ensure compliance with all applicable laws and policies with special focus on safety.
  • Produce all required reporting for both internal and customer needs.
  • Meet and exceed P & L performance budget and plan.

Texas Instruments, Inc., (2000–2009) Facilities Project Manager - Planning Team

TwinStar Semiconductor, Inc. (1995–1998)* Contract Services Manager

  • Managed vendor services for: General Cleaning for 1.1 million-square-foot building; Cleanroom Cleaning for 120,000-square-foot Class I cleanroom; Cleanroom Laundry; Food Services; Recycling and Trash Disposal; Document Destruction; Pest Control. Dock Services; Telephone Assignments and Allocations; Reconfiguring Office Spaces; Window Washing; Grounds keeping for 35-acres site.
  • Ensured compliance with ESH (Environmental, Safety, Health), OSHA, EPA, and all other applicable codes and standards.
  • Analyzed and predicted project needs in human resources and funds; estimated costs of equipment, installation, labor, materials, and preparation.
  • Managed multi-million-dollar budgets for all site services.
  • Managed databases for all facilities contracts and projects.
  • Facilities Space Charge-Out Manager.
  • Security and Emergency Services: Supervised enforcement of security regulations to protect closed campus and proprietary procedures; Audited security personnel; Determined responses to emergencies. Member of Crisis Management Team.
  • Critical Data Center upgrades: Managed facilities services supporting upgrades.
  • Managed smooth transition of all services in both inter- and intra-building moves.
  • Contributed to writing specs for vendor contract bids and helped determine contracts awarded.
  • Completed over 50 projects on time, under budget, meeting all goals, within last three years.
  • Planned layouts of office, plant, and production equipment to maximize use and efficiency.
  • Team Leader of Operations and Maintenance Team for Bes-Tech, Inc., Energy Savings Program Operations Interface. Collaborated with Bes-Tech energy reduction consultants. Generated all work orders based on Bes-Tech recommendations for day-to-day equipment maintenance and logistics issues, relayed to Site Services' Engineering team. Followed up implementation.
  • LEED team member (Leadership in Energy and Environmental Design) for furniture reuse and project materials reuse.

*(TwinStar, a subsidiary of Texas Instruments, was closed by TI in 1998.)

Wesley Hall

Experienced Facilities Manager – 2012-04-23Page 1 of 3

GBM, Inc. (General Building Maintenance) (1999–2000) -- Regional Manager-Texas

  • Managed full cleaning contracts for multiple companies. Left when Texas Instruments offered Project Manager position in new facility.

Education

Abilene Christian University – Math/Engineering

United States Armed Forces Institute – earned 30 more semester hours to advance my career

United States Army Signal Center, Fort Gordon, GA

Competencies and Professional Development

AutoCAD; CADSpace; Microsoft Excel (advanced mastery); SAP; MAXIMO, CSI; STARS; MS Project; PowerPoint; Outlook; Word.

Facilities Financial Management, Managing Suppliers, Expense Management, Facilities Cap/Exp/Sales Tax, 6S Auditor Training, Handling Regulatory Inspection, Legal Aspects of Dealing with Suppliers, Leadership, Development and Performance Management, Kaizen and 5S Management

Multiple elements of TI ESH (Environmental, Safety, Health) including Emergency Preparedness, Hazmat, First Responder, Evacuation, Event Management, Incident Command, PPE (all levels), Decontamination.

Licensed Texas Real Estate Inspector (inactive)

Licensed General Contractor

Current: Principal in start-up company in real estate make-ready.

Keywords

Facilities Supervisor, Facilities Manager, Facilities Project Manager, Facilities Services Manager, Facilities Director, Asset Manager, Vendor Manager, General Manager, Production Manager, Project Manager, Building Manager, Plant Manager, Office Services Manager, Critical Data Center Support

Wesley Hall

214-762-1306

http://

Wesley Hall

Experienced Facilities Manager – 2012-04-23Page 1 of 3

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