Name______Date______
Objective 2.012 Worksheet
- Objective 2.12:
- ______- The capacity to accept deviation from the norm
- ______– words or phrases with either a double meaning
- Self-Confidence - A positive belief in your own talents, skills, and objectives.
- Optimism - A positive attitude.
- Problem-Solving - The ability to find solutions to obstacles
- Education – The amount of learning a person has acquired
- Importance of Developing Tolerance for Ambiguity
- The following steps are helpful in developing tolerance for ambiguity:
- Make sure all potential data sources are exhausted
- Brainstorm assumptions you can make to close the gaps in your data
- Document your assumptions transparently
- ______
- Define a process and rhythm for testing your assumptions
- Execute your plan
- Importance of Developing Tolerance for Ambiguity (continued)
- ______
- Brainstorm assumptions
- Document assumptions
- Define a process for reviewing assumptions
- Execute
- Role of Tolerance for Ambiguity in Problem-Solving
- The following questions can help evaluate and ______:
- How many hours per month do you and/or managers in your company invest in meetings that do not result in measurable, positive changes in performance?
- How many hours each week do managers spend in "putting out fires” rather than proactively anticipating and preventing problems before they occur?
- How often do people in your company fail to quickly and accurately identify the real cause of problems, resulting in inadequate or ineffective solutions?
- Role of Tolerance for Ambiguity in Problem-Solving cont'd
- Name the most ______your company has experienced during the past three months. What measurable outcome did it achieve?
- How could our financial results improve if decisions in your company were well thought-out, timely, and communicated effectively throughout your organization?
- Some problems can't be avoided; but many problems can be avoided. Don't let ambiguity and uncertainty cloud your ability see opportunities.
- Factors Impacting Tolerance for Ambiguity
- Some factors that may impact tolerance for ambiguity are:
- Nature and upbringing
- Education
- ______
- Self-confidence
- Optimism
- Demonstrate Tolerance for Ambiguity
- Some examples that demonstrate tolerance for ambiguity are:
- Marketers may have little tolerance and often resist moving towards metrics-driven processes
- Engineers have high tolerance as more complex problems require making assumptions to deal with limited information
- Accountants have little tolerance for ambiguity as their education and experiences are based in clear rules
- Global leaders have greater ______and are more likely to effectively manage the stress imposed by uncertain environments and to be more adaptive and receptive to change
- Methods Used to Develop a Tolerance for Ambiguity
- Teaching Tolerance for Ambiguity
- Build up your tolerance for ambiguity by remembering that even in the toughest situation, there are always two sound principles you can rely on.
- Principle 1 – you can always ______to a situation. Your reaction is your choice.
- Principle 2 – recognizing what you can and can’t control will increase the likelihood of a successful outcome and lower your anxiety.
- Managing Ambiguity
- 10 principles that provide a rule of thumb for managing ambiguity in the business environment:
- ______
- Maintain a professional attitude
- Refrain from making judgments about others
- Keep an open mind
- Don’t make assumptions or jump to conclusions
- Keep emotions in check
- ______
- Give others the benefit of the doubt
- Keep control of yourself
- Ask what your immediate purpose is, what is the scope of the problem, what are the constraints or your response?