Name______Date______

Objective 2.012 Worksheet

  1. Objective 2.12:
  2. ______- The capacity to accept deviation from the norm
  3. ______– words or phrases with either a double meaning
  4. Self-Confidence - A positive belief in your own talents, skills, and objectives.
  5. Optimism - A positive attitude.
  6. Problem-Solving - The ability to find solutions to obstacles
  7. Education – The amount of learning a person has acquired
  8. Importance of Developing Tolerance for Ambiguity
  9. The following steps are helpful in developing tolerance for ambiguity:
  10. Make sure all potential data sources are exhausted
  11. Brainstorm assumptions you can make to close the gaps in your data
  12. Document your assumptions transparently
  13. ______
  14. Define a process and rhythm for testing your assumptions
  15. Execute your plan
  16. Importance of Developing Tolerance for Ambiguity (continued)
  17. ______
  18. Brainstorm assumptions
  19. Document assumptions
  20. Define a process for reviewing assumptions
  21. Execute
  22. Role of Tolerance for Ambiguity in Problem-Solving
  23. The following questions can help evaluate and ______:
  24. How many hours per month do you and/or managers in your company invest in meetings that do not result in measurable, positive changes in performance?
  25. How many hours each week do managers spend in "putting out fires” rather than proactively anticipating and preventing problems before they occur?
  26. How often do people in your company fail to quickly and accurately identify the real cause of problems, resulting in inadequate or ineffective solutions?
  27. Role of Tolerance for Ambiguity in Problem-Solving cont'd
  28. Name the most ______your company has experienced during the past three months. What measurable outcome did it achieve?
  29. How could our financial results improve if decisions in your company were well thought-out, timely, and communicated effectively throughout your organization?
  30. Some problems can't be avoided; but many problems can be avoided. Don't let ambiguity and uncertainty cloud your ability see opportunities.
  31. Factors Impacting Tolerance for Ambiguity
  32. Some factors that may impact tolerance for ambiguity are:
  33. Nature and upbringing
  34. Education
  35. ______
  36. Self-confidence
  37. Optimism
  38. Demonstrate Tolerance for Ambiguity
  39. Some examples that demonstrate tolerance for ambiguity are:
  40. Marketers may have little tolerance and often resist moving towards metrics-driven processes
  41. Engineers have high tolerance as more complex problems require making assumptions to deal with limited information
  42. Accountants have little tolerance for ambiguity as their education and experiences are based in clear rules
  43. Global leaders have greater ______and are more likely to effectively manage the stress imposed by uncertain environments and to be more adaptive and receptive to change
  44. Methods Used to Develop a Tolerance for Ambiguity
  45. Teaching Tolerance for Ambiguity
  46. Build up your tolerance for ambiguity by remembering that even in the toughest situation, there are always two sound principles you can rely on.
  47. Principle 1 – you can always ______to a situation. Your reaction is your choice.
  48. Principle 2 – recognizing what you can and can’t control will increase the likelihood of a successful outcome and lower your anxiety.
  49. Managing Ambiguity
  50. 10 principles that provide a rule of thumb for managing ambiguity in the business environment:
  51. ______
  52. Maintain a professional attitude
  53. Refrain from making judgments about others
  54. Keep an open mind
  55. Don’t make assumptions or jump to conclusions
  56. Keep emotions in check
  57. ______
  58. Give others the benefit of the doubt
  59. Keep control of yourself
  60. Ask what your immediate purpose is, what is the scope of the problem, what are the constraints or your response?