NSC CUSTOMER SATISFACTION SURVEY 2016

National Surgical Corporation (NSC) is an import manufacturer in the healthcare industry, distributing surgical instruments, consumables, equipment and shelving & storage to all major hospitals and healthcare facilities throughout Australia.

NSC is conducting a questionnaire to identify if our customers are happy with our customer service, product range and support.

The survey will take less than 5 minutes to complete. By completing this survey, you can receive a FREE packet of lollies, just fill in your details at the end of the survey and we will send this to you.

Thank you for your time.

Please return completed entries to:

Email: or your NSC Account Manager

Fax: 1800 138 140

Or complete online by clicking this link

If you have any questions, please call Shannon Hughes on 02 9524 7046 or speak with your Sales Representative

  1. What type of hospital/healthcare facility do you work in?

Public hospital / Private ‘group’ hospital
Private independent hospital / Day surgery
Medical centre/Private clinic / Other:
  1. What is your job description:

NUM/Nurse Manager / Surgeon
Clinical Nuse Educator/Specialist / CSSD/Sterilising Manager
Nurse / Director/Manager
Supply/Procurement / Product Advisory Group
Redevelopment/ Upgrade Manager / Other:
  1. What area within a hospital/ healthcare facility do you work in?

Operating theatre / CSSD
Ward/maternity / A&E department
ICU / Infection control
Day surgery / Supply/Procurement
Redevelopment/ hospital upgrade / Other:
  1. How much do you know about NSC and our product range?

A lot / 1 / 2 / 3 / 4 / 5 / Not much at all
  1. How long have you been using NSC products?

Less than 6 months
6 months - 1 year
1 - 3 years
3 years +
I don't use NSC products
Other:
  1. Have you seen this logo before?

Yes
Yes but only the logo section (not the text)
No
Maybe/ Unsure
  1. Do you think the text in this logo is reflective of NSC

Yes
Some of the points
No
Maybe/ Unsure
Other:
  1. Did you know that NSC is an Australian company and does that matter to you?

Yes and it makes me more inclined to purchase from NSC
Yes but it makes no difference to me
No but now i do i would be more willing to purchase from NSC
No and it still doesn't make any difference to me
Other:
  1. How did you become aware of the following NSC products

Have always purchased this / Was introduced by Sales Rep/ Customer Service / Trialled this product and liked it / Through NSC promotion / Through NSC website / Do not know this product / Other / N/A
Wound drains
Electrosurgical pencils, plates
Medicon surgical instruments
PEI laparoscopic instruments
Pulsed lavage system
Cleaning brushes
Medichill ice & heat packs
Chrome wire shelving/ compactors
High density racks/ cabinets
  1. How satisfied are you with the product quality of the following NSC products?

1
Very satisfied / 2
Satisfied / 3
Neither satisfied or dissatisfied / 4
Dissatisfied / 5
Very dissatisfied / NA/ Don’t know
Wound drains
Electrosurgical pencils, plates
Medicon surgical instruments
PEI laparoscopic instruments
Pulsed lavage system
Cleaning brushes
Medichill ice & heat packs
Chrome wire shelving/ compactors
High density racks/ cabinets
  1. Based on your awareness of NSC products, how do they compare with other brands/suppliers?

1
Much better / 2
Better / 3
About the same / 4
Worse / 5
Much worse / NA/ Don’t know
Wound drains
Electrosurgical pencils, plates
Medicon surgical instruments
PEI laparoscopic instruments
Pulsed lavage system
Cleaning brushes
Medichill ice & heat packs
Chrome wire shelving/ compactors
High density racks/ cabinets
  1. Please select your overall satisfaction with National Surgical Corporation’s customer service and support

1
Very dissatisfied / 2
Dissatisfied / 3
Neither satisfied or dissatisfied / 4
Satisfied / 5
Very satisfied / NA
Customer service assistance
Sales representative knowledge
Sales representative responsiveness
NSC product range
Price of products
Delivery of goods in timely manner
Number of back orders of products
Promotions
Training and inservice support
Quoting
  1. Do you have any comments about NSC customer service and support?
  1. What is the biggest difficulty you encounter when changing a product to an alternative brand/supplier?

Waiting on Clinical Advisory Group/Team analysis and feedback / Convincing surgeons to use new product
Convincing clinical product team
to make decision / Changing order process
Entering the new product details into your system / Advising Health Support of new product
Trialling the product / Length of time for management to
make a decision
Supplier doesn't offer rebates / Already signed a contract with alternative supplier
Products are purchased in bundled packs already from alternative supplier / Other:
  1. What do you think is the best way to find out about new products and promotions from a supplier?

Email / Supplier websites
Facebook / LinkedIn
National Product Catalogue/
GS1 portal / Internal hospital website/ portal
Representative from supplier visiting / Representative from supplier phoning
Other:
  1. Is there anything that makes NSC different from other suppliers?
  1. If you have any other comments about NSC, our product range and our customer service please let us know below

Thank you for taking part in our customer satisfaction survey. If you would like to receive a free packet of lollies, just enter your details below:

Name:
Hospital:
Department:
Email:
Phone: