Nottingham Playhouse Trading Ltd

NOTTINGHAM PLAYHOUSE TRADING LTD

CAST RESTAURANT AND BAR MANAGER

JOB DESCRIPTION

Responsible to:Head of Finance & Operations (Nottingham Playhouse)

Board of Nottingham Playhouse Trading Ltd

Responsible for:Head Chef, Assistant CAST Manager

Purpose of post:

To provide strategic management and leadership for CAST Restaurant and Bar
To provide line management to the Head Chef and Assistant CAST Manager,
To provide excellent FOH service to restaurant users and lead in the provision of first class bar services to Nottingham Playhouse customers.
To implement and develop the CAST Business Plan: driving the business forwards, attracting more customers and ensuring the relationship with Nottingham Playhouse is maximised to the full.
To ensure that all strands of CAST Bar and Restaurant work together to achieve maximum benefit for the company.

Duties include:

Business Development

To develop, with the head of Finance & Operations and the Nottingham Playhouse Trading Ltd Board, annual targets that will deliver the aims and objectives if the Business Plan.
To develop and promote CAST as a destination and pre-theatre venue.
To input into the development of all menus including food, drink, and presentation.
To develop a programme of CAST events focusing on food, music and entertainment that will increase trade on quiet nights.
To develop special events for Christmas, Valentine’s Day, Mother’s Day and other celebrations.
To maximise income generation from audiences at Nottingham Playhouse.
To work towards trading targets as agreed at the start of each year.
To work with Nottingham Playhouse Marketing Department to develop and deliver appropriate marketing for CAST.

Staff Management

To line manage the Head Chef and Assistant CAST Manager.
To provide leadership of the CAST team including managing, motivating and encouraging staff.
To carry out annual staff appraisals.
To recruit staff and carry out inductions to the business and job roles.

Operational

To prepare rotas ensuring efficient and appropriate staffing level are maintained .
To ensure adequate stocks are maintained: wet, dry and sundries, and to ensure excellent stock control.
To act as key holder, opening and closing CAST as required.
To ensure CAST is neat, tidy and well presented at all times and to ensure high standards of décor are maintained.
To provide weekly reports to Nottingham Playhouse and daily reports for senior management and the Chair of the Board.
To have an excellent working knowledge of the till system.

Customer Service

To play a key role in welcoming customers to CAST and to maintain a highly visible presence and identity as the front person of the organisation.
To maintain and deliver the highest standards of customer service and to ensure that the CAST team delivers the same to all customers of CAST and Nottingham Playhouse.
To deal with an customer complaint promptly and effectively, including any complaints or comments via social media and consumer sites, such as Trip Advisor.

Financial Management

To monitor income and expenditure against the targets and budgets agreed by the Board.
To manage the CAST budget in conjunction with Nottingham Playhouse Head of Finance & Operations.
To input into the preparation of the CAST budget by Nottingham Playhouse Head of Finance & Operations and its presentation to the Board.
To calculate Gross Profit margins on all products and to ensure agreed GP margins are met.
To ensure Nottingham Playhouse financial procedures are adhered to.
To maximise income and minimise expenditure wherever possible.

General Management

To prepare reports for, and to attend, Nottingham Playhouse Trading Ltd Board meetings.
To attend Nottingham Playhouse internal meetings as appropriate.
To be a Personal Licence Holder and ensure that CAST fulfils its duties in respect of its Premises Licence.
To ensure all company policies are implemented and observed.

General

To always act in the nest interests of Nottingham Playhouse Trading Ltd.
To take positive action to promote Equal Opportunities in all aspects of the work of Nottingham Playhouse Trading Ltd.
To agree to abide by Nottingham Playhouse policies such as Health & Safety, Child Protection and to ensure all statutory requirements are met.
To maintain confidentiality in all areas relating to Nottingham Playhouse Trading Ltd.
To carry out such other duties as may be reasonably expected of the post.

November 2015