Notes: Human Relations

  1. Factors involved in self-understanding
  2. Self-acceptance
  3. Self image
  4. Values
  5. Self confidence - a belief in oneself and in one’s powers and abilities
  6. Relations with others - the qualities that make a person likable
  7. Genuineness-means being oneself; genuine people do not put up false fronts to try to look good. Genuine people do not put on an act and are comfortable with themselves
  8. Trustworthiness-the key to building trusting relationships with others is to be trustworthy. When others take risks with you, you must prove their risks are worth taking.
  9. Techniques for being accepted
  10. Try to get along with co-workers
  11. Seek acceptance by co-workers in a job
  12. Accept others’ life styles - everyone should learn to respect another person’s right to be different
  13. Avoid incorrect assumptions to avoid offending others before all facts are known
  14. Maintain a good appearance because a good first impression will help one on the way to being accepted
  15. Develop a good attitude. One of the most important factors that determines one’s acceptance by others in any environment is attitude
  16. Observe rules. There is usually a set of rules to be followed at the workplace, but there are also unwritten rules that workers are expected to observe.
  1. Factors that affect human relations
  2. Competence-the ability to perform a required task. As a rule, competent employees get along with their employers.
  3. Cooperation-working with others to reach a given goal. The employer who has a right to expect your cooperation
  4. Loyalty-a feeling of obligation and devotion to one’s employer or job. This includes avoiding complaining to others about your working conditions.
  5. Initiative - recognizing what jobs need to be done and doing them without being reminded.
  6. Trustworthiness-the quality that makes one dependable. The employer knows the trustworthy employee will do what is expected and often even more
  7. Honesty- qualities of trustfulness, honor, and integrity; free of fraud and deception
  8. Dependability-being on the job everyday, arriving on time and notifying the employer if one cannot be at work
  1. Basic ways of getting along with people
  2. Think before you speak; always say less than you think
  3. Make promises sparingly and keep them faithfully, no matter what it costs
  4. Be interested in others, in their pursuits, their welfare, their homes, and families. Let all you meet, however humble, and feel that you regard then as persons of importance.
  5. Never let an opportunity pass to say a kind and encouraging thing to or about somebody.
  6. Be cheerful; keep a pleasant smile on your face
  7. Reserve an open mind on all debatable questions. Discuss but do not argue - it is a mark of superior minds to disagree yet be friendly
  8. Discourage gossip and make a rule to say nothing of another unless it is something good
  9. Be careful of others’ feelings. Wit and humor at the other fellow’s expense are rarely worth the effort.
  1. Reasons why people work and set goals
  2. To achieve satisfaction
  3. To support family
  4. To attain acceptance of peers
  5. To gain power
  6. To accumulate wealth
  1. Establishing human relations
  2. Learn to know, understand and relate in any situation
  3. Show sympathy by being eager to serve and by being of gentle touch
  4. Realize and understand people are sensitive, both emotionally and physically. Sickness causes strain and people are not always on their best behavior.
  5. Remember to be kind and tolerant when people are irritable and demanding
  6. Realize much of the satisfaction is derived from the development of relationship

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