North Hill Medical Group – Patient Reference Group

Present:Mr Mark Tatham (Chair)Date:22ndMay 2012

Dr Sayomi Gunawardena (GP Partner – Practice PRG Lead)

Glenys Talbot (Practice Manager – Practice PRG Lead / Temporary Secretary)

Pat Racher (Nurse Practitioner / Nurse Manager)

Mr Hugh Brivent-BarnesMrs Hilary DrainMr John Hunt

Mr Gunter KlaphakeMrs Christine JefferyMrs Pamela Downey

Mrs Sandra RatoffMrs Valerie Abbott Mrs Shirley Gard

Mrs Linda McFaddenMrs Annie Neish

Apologies:Mr Harold StoneMr Michael RipleyMrs Margaret El-Sayed

Mr Leonard SmithMr Allen TomsMrs Sheila Stevens

Mrs Katherine Tatham

Minutes and Action Points
Ref : / Detail: / Action by: / Due Date: / Date Completed:
1. Opening
  • MT opened the meeting at 6.45pm and welcomed everyone this month’s meeting. He introduced himself to the new members joining the group and they also gave a brief introduction

2. Review and Agrees Minutes from Previous Meeting
  • Out of Date information on patient call screens – admin team had been working to rectify this. Current information and suggestions moving forward are being discussed on main agenda
  • Patient Check-In System – group members still keen to visit a practice using this system, waiting on confirmation from practice manager at Mersea Road Surgery to arrange visit
  • Home Visits Information – PR still working on patient information leaflet. C/Fwd
  • DNA Data on Information Screens – will be included on the overhaul of the current information provided on screens
/ GT
PR
GT / June 2012
June 2012
June 2012 / c/fwd
c/fwd
01/07/12
3.Waiting Room Environment (inc. Information Screens)
  • The main discussion surrounding this agenda item focused on the information screens provided at NH and WB Surgeries and the following items were discussed:
  1. Screens not being updated on a regular basis
  2. Seasonal Information to be rotated including Hayfever, Flu
  3. Inclusion of Generic Health topics including Basic First Aid, Basic Diet / Health Advice, Clinics provided by the practice, coping with illness, Childhood Illness (measles etc), alcohol and drug awareness
  4. A number of slides provided too much information – needs to be bullet points only and some presentations are too long
  5. Information from local support groups only – specific conditions i.e. Stoma Care, Psoriasis Information etc not necessary
  6. DNA Data for Individual Sites on each information screen / notice board
  7. More references to the Practice website and link in with screens for further information
  8. Practice to have a house style for Practice information (not mixed style) and to include NHMG and website details on every slide
  9. Possibly display symbol to show if leaflet is available on site or via Practice website
  10. General disease presentations rotated (possibly change monthly)
  11. Prescribing – information on repeat dispensing, restricted prescribing, antibiotic prescribing etc
  • Agreed GT / PR / SG to review in-house and provide new draft presentation at next meeting
  • Various other issues were raised in relation to the various sites as follows:
  1. Angle of Screen at WB. GT agreed that the current set up of seating in waiting room at WB was not ideal for viewing the screen and group agreed not very welcoming. GT to discuss with the on-site Surgery Manager to review and if necessary arrange for the screen to be re-positioned to accommodate.
  2. Leaflets – many provided are out of date and ‘dog eared’. GT to discuss with Surgery Managers to address and rectify
  3. Magazines in Waiting Rooms – GT agreed that as there was no current major Infection Control risk, magazines would be re-introduced to all practice waiting rooms, however these would be from donations only and no practice funds were available to provide these. GT to discuss with Surgery Manager
  4. Maintenance Issue – currently no mounted Toilet Roll holder was provided in patient toilet at WB. GT to action
/ GT
GT
GT
GT / Jul 2012
Jul 2012
Jul 2012
Jun 2012 / 31/07/12
Jul 2012
Jul 2012
Jul 2012
4. Further Proposal to Elect a Secretary
  • Following discussions when the group was formed, GT asked if there was any member who would consider taking on the role of Secretary for the group.
  • LM stated she would consider if a fully functioning hearing loop was providedGT to discuss with LM moving forward and make the necessary provisions
/ GT / June 2012 / Jul 2012
5. Timings of meeting (GT on behalf of M Ripley)
  • MR had requested that current timings of meetings be raised again as the current regular timings possibly did not suit all patients who may be interested in joining the group.
  • All in attendance agreed that the current timings should remain the same till such times more members joined the group. Moving forward future meeting times may be staggered at different times of the day to facilitate new members.
  • Current members agreed that Tuesday evenings suited all who attended and that holding all future meetings would be held at WB given the meeting facilities were ideal for presentation and access.

6. Handrails at WB
  • GT presented results from the practice H & S officer with regards handrails at WB.
  • HB-B stressed that he was keen to seek other opinions and GT agreed to keep the group updated should the practice receive feedback from other patients.
  • Moving forward GT is looking at costs to install handrail at WB given this issue and keep the group updated
  • JH stated that he would be happy to help with areas of H & S and DDA
  • HD stressed that she felt the practice has a duty of care if patient requires special needs to enable them to access the surgery with ease
/ GT / On-going
7. AOB
  • Name Badges – AN suggested that all practice staff should wear name badges. GT explained that the practice were looking at a number of issues including name badges over the next 12 months and patients should see this implemented in due course
  • Privacy – HD discussed privacy issue, particularly at Nayland and why music had been stopped to help with this issue. GT explained the cost associated obtaining PRS Licences, HD suggested the practice purchase CD’s that do not incur the need for licences.

Prepared by: Glenys Talbot, Practice ManagerPage 1 of 5

North Hill Medical Group – Patient Reference Group

Minutes and Action Points
Ref : / Detail: / Action by: / Due Date: / Date Completed:
8.Date, Time and Location of Next Meeting
  • Tuesday 26th June 2012, 6.45pm at West BergholtSurgery
(Refreshments from 6.30pm)
  • Meeting Closed: 8.10pm

Prepared by: Glenys Talbot, Practice ManagerPage 1 of 5