1

Nortel M1 & INTUITY (V—PC)Confidential

INTUITY

AUDIX Message

Server

Configuration Note 9101 Ver. H 12/02

Nortel Meridian M1

1.0 Method of integration

The VB-PC emulates 2616 Type digital display telephones

The VB-PC emulates eight 2616 digital display telephones. When a call comes into INTUITYTM both the VB-PC card and analog voice port (Bridged appearance) rings. The VB-PC passes the call information provided by the PBX, to the INTUITYTM which answers the call with the proper greeting. MW Indicator functions are performed by a dedicated digital port on the VB-PC card.

2.0 AVAYA INTUITYTM ORDERING INFORMATION

Avaya Intuity Requirements

  • Tip/Ring Line Cards (IVC6), six analog connections per card
  • VB-PC Card for Nortel M1 (Provides 8 digital ports per card)
  • VBPCSet INTUITYTM Software Release 4.4 or 5.0
  • Switch Integration software

3.0 PBX HARDWARE REQUIREMENTS

  • Digital line port (QPC578 or NT8D02), one per VB-PC port
  • Analog ports (QPC594 or NT8D03), one per Tip/Ring port
  • RJ11, one per VB-PC digital port

3.1 PBX software requirements

PBX software requirements

  • A minimum of Generic X.11,
  • Supported Software: Release 15 or higher
  • Software Package 19 - Digit Display Software
  • Software Package 46 - Message Waiting Center
  • Software Package 57 - Basic automatic Route selection (see section 8.0)
  • Software Package 40 - Basic ACD (Optional for supporting more than 30 voice ports)

4.0 Supported integration Features

  • Call Forward to personal greeting
    - Internal
    - External - Busy - No Answer
  • Message-waiting notification
    - Lights
    - Audible message waiting (stutter dial tone - Local PBX and networked PBXs
  • Automated Attendant (Express Messaging)
  • Outcalling
  • Multiple return-to-operator (zero out to coverage extension)
  • Direct calls from station (Direct call is not supported for secondary extensions, therefore requires the user to enter their mailbox and password)
  • Transfers
  • Multiple Greetings
    - busy
    - no answer
  • Personal greeting of original-called party on double call forward?
  • Reply to sender by voice mail (Internal telephone-answering mode)
  • Call Sender

5.0 CONFIGURING THE M-1 TO INTEGRATE

Four tasks must be completed when programming the PBX to integrate. They are as follows:

  • Verify M-1 option packages (19, 40, 46, 57)
  • Configure integrated analog ports (QPC594 or NT8D03)
  • Configure digital channel (QPC 578 or NT8D02) as Meridian 2616 digital station set
  • Forward subscriber’s phones to INTUITYTM system access number

5.1 Verifying required options

Note: Fields shown in bold must be entered. Options entered in italics indicate fields that may not be present for all revisions of the M-1 software.

Use the following procedure to verify Option Package 19, Digit Display Software, and Option Package 46, Message Waiting Center, are present in the M-1.

Configuring the M-1

LD 22

REQ PRT
TYPE PKG
OPTF
CDR
CTY
DISA
NCOS
DDSPDigit Display Software
MWCMessage Waiting Center

5.2 INTUITYTM Number

Identify the INTUITYTM number: ______

The INTUITYTM number is “Welcome to Audix” number. This will be the first member of the hunt group, which is all the tip/ring lines used for integration.

5.3 CONFIGURE ANALOG PORTS FOR INTEGRATION

INTUITYTM Tip/Ring ports connect to M-1 analog station lines configured as 2500 set extensions. The first Tip/Ring line extension number is the same as that of the INTUITYTM Audix number (see section 5.2). The extension numbers for the remaining tip/ring ports from the second tip/ring onwards need to be contiguous or in sequential order.

Fill the following table with the tip/ring extension numbers. When using more than 15 t/r extensions get unique ACD DNs from the switch administrator. For more than 15 t/r ports ACDN1 is used, for more than 30 t/r ports ACDN2 is used., for more than 45 t/r ports ACDN3 is used and for more than 60 t/r ports ACDN4 is used.

1st t/r extn: / 17th t/r extn: / 33rd t/r extn: / 49th t/r extn:
2nd t/r extn: / 18th t/r extn: / 34th t/r extn: / 50th t/r extn:
3rd t/r extn: / 19th t/r extn: / 35h t/r extn: / 51st t/r extn:
4th t/r extn: / 20th t/r extn: / 36th t/r extn: / 52nd t/r extn:
5th t/r extn: / 21st t/r extn: / 37th t/r extn: / 53rd t/r extn:
6th t/r extn: / 2nd t/r extn: / 38th t/r extn: / 54th t/r extn:
7th t/r extn: / 23rd t/r extn: / 39th t/r extn: / 55th t/r extn:
8th t/r extn: / 24th t/r extn: / 40th t/r extn: / 56th t/r extn:
9th t/r extn: / 25th t/r extn: / 41st t/r extn: / 57th t/r extn:
10th t/r extn: / 26th t/r extn: / 42nd t/r extn: / 58th t/r extn:
11th t/r extn: / 27th t/r extn: / 43rd t/r extn: / 59th t/r extn:
12th t/r extn: / 28th t/r extn: / 44th t/r extn: / 60th t/r extn:
13th t/r extn: / 29th t/r extn: / 45th t/r extn: / ACDN4:
14th t/r extn: / 30th t/r extn: / ACDN3: / 61st t/r extn:
15th t/r extn: / ACDN2: / 46th t/r extn: / 62nd t/r extn:
ACDN1= / 31st t/r extn: / 47th t/r extn: / 63rd t/r extn:
16th t/r extn: / 32nd t/r extn: / 48th t/r extn: / 64th t/r extn:

Repeat the following procedure for each analog voice mail port starting from first tip/ring extension (excluding ACDNs):

LD 10

Define the analog voice ports that will connect to the INTUITYTM system

REQNEW
TYPE500Single line interface data block
TNL S C UTerminal Number: Loop, Shelf, Card, & Unit
CDENSDDensity of card (SD, DD, 4D,D8)
DES
CUST0Customer number
DIG
DNXXXXDirectory number
HUNTXXXXHunt to next tip/ring line extension
TGAR
NCOS
RNPG
CLSDTNDigit tone
XFATransfer allowed

LDTALine tone disconnect (see note below) NOTE: This feature is not available with release 15 & 16. System parameter “Disconnect on Silence” must be flagged to Y on the INTUITY (Refer to section 6.0, step 12) . SFA Secondary Forward Allowed

Repeat this step for each analog voice mail port

5.4 Choose the number of VB-PC ports

The analog ports are mapped to the VB-PC ports. Divide the voice ports equally among the VB-PC ports used for integration. No more than 9 voice ports should be mapped to a VB-PC port. The following table is an example of the number of analog ports that should be mapped to the VB-PC ports:

Number of Analog Ports / Number of VB-PC Ports / Number of MWI Ports
Less than 5 Ports / 1 / 1
6- 10 Ports / 2 / 1
11-18 Ports / 3 / 1
19-24 Ports / 4 / 1
25-30 Ports / 5 / 1
31-40 Ports / 6 / 1
More than 40 ports / 7 / 1

5.5 CONFIGURING THE MERIDIAN 2616 DIGITAL SET

Terminal numbers for Digital Lines must correspond to each of the VB-PC ports. Obtain terminal numbers for each of the VB-PC ports used for integration.

These Terminal Numbers (TNs) in the M1 switch identifies the physical location loop, shelf, card, unit, for each line coming from the Nortel PBX.

Port Number / Terminal Number
Port 1
Port 2
Port 3
Port 4
Port 5
Port 6
Port 7
Port 8

5.6 Configuring the VB-PC ports

Program Keys 12, 13 and 14 as follows: Key 12 DSP (Display Key) Key 13 MIK (Message Indication Key) Key 14 MCK (Message Cancel Key)

Allow ADD (Automatic Digital Display) and CNDA (Called Name Display) in the COS for these ports.

PORT 1
TN: / PORT 2
TN: / PORT 3
TN: / PORT 4
TN: / PORT 5
TN: / PORT 6
TN: / PORT 7
TN: / PORT 8
TN:
key 0 scr / key 0scr / key 0 scr / key 0scr / key 0scr / key 0scr / key 0scr / key 0scr
key 1 scr / key 1 scr / key 1 scr / key 1 scr / key 1 scr / key 1 scr / key 1 scr / key 1 scr
key 2 scr / key 2 scr / key 2 scr / key 2 scr / key 2 scr / key 2 scr / key 2 scr / key 2 scr
key 3 scr / key 3 scr / key 3 scr / key 3 scr / key 3 scr / key 3 scr / key 3 scr / key 3 scr
key 4 scr / key 4 scr / key 4 scr / key 4 scr / key 4 scr / key 4 scr / key 4 scr / key 4 scr
key 5 scr / key 5 scr / key 5 scr / key 5 scr / key 5 scr / key 5 scr / key 5 scr / key 5 scr
key 6 scr / key 6 scr / key 6 scr / key 6 scr / key 6 scr / key 6 scr / key 6 scr / key 6 scr
key 8 scr / key 8 scr / key 8 scr / key 8 scr / key 8 scr / key 8 scr / key 8 scr / key 8 scr
key 9 scr / key 9 scr / key 9 scr / key 9 scr / key 9 scr / key 9 scr / key 9 scr / key 9 scr
key 10 scr / key 10 scr / key 10 scr / key 10 scr / key 10 scr / key 10 scr / key 10 scr / key 10 scr
key 11 scr / key 11 scr / key 11 scr / key 11 scr / key 11 scr / key 11 scr / key 11 scr / key 11 scr

Match the Tip/Ring Extension Numbers to the Keys of the VB-PC Port

Fill the above table with the TNs obtained (see Section 5.5) in the field TN for the corresponding VB-PC port. The columns corresponding to the ports not used for integration are left blank. The port used as dedicated MWI port is also left blank.

Starting from first tip/ring extension fill the table horizontally one by one in the column for VB-PC ports used for integration. The first tip/ring extension number is filled below the key 0 scr of the first VB-PC port used. The second tip/ring extension number is filled below the key 0 scr of the next VB-PC port. Once the row corresponding to the key 0 scr is over, the next row is filled in the same manner. This procedure is followed till all the extension numbers for all the tip/ring lines are covered.

NOTE:It is very important that this table be properly filled for the integration to function. It is also important that the analog ports connected to INTUITYTM tip/ring card are according to the extension number.

Under the column corresponding to the VB-PC port dedicated for MWI, fill the TN given in section 5.5 against key 0 scr field fill the extension number given in section 5.7.

Note that there is no Key 7 in the table. This key is reserved by the switch for special use.

5.7 DEDICATED MWI PORT

Obtain a unique extension number for the VB-PC port dedicated for MWI from the switch administrator:

MWI Extension Number: ______

Switch Administration

5.8 Call Coverage reason strings

Check for the reason strings configured on the switch. This can be done using OVERLAY 95 as shown below:

LD 95

REQ PRT

TYPE CPND

CUST 0

Among other details, the output of this command should show at a minimum the following. Against each of the field CFNA, CFB and CFW the corresponding reason string is printed.

CFNA : (Call Forward No Answer String)

HUNT : (Call Forward Busy String)

CFW D : (Call Forward All Calls String)

With the above information fill the following:

(In case if the reason strings are not printed then leave the following space empty and configure the reasons as described in the section 6.1)

Call Forward No Answer String = ______

Call Forward Busy String = ______

Call Forward All Calls String = ______

Configuration of Call coverage reason

The call coverage reasons are configured as shown below.

OVERLAY 95

REQ : NEW

TYPE : CPND

CUST : (Customer number)

CFNA : CFNA

HUNT : CFB

CFWD : CFW

In case the above reason strings can not be configured at the switch, then the configuration given in section 6.0 step 7 should be performed at the INTUITYTMside.

5.9 Configuring ACD DN’s

ACD DNs are used for forming hunt chain of tip/ring ports. The following configuration is done for each of the ACDN number given in the table within section 5.3:

OVERLAY 23

REQ : NEW

TYPE : ACD

ACDN : <ACDN numbers given in table in section 5.3)

MAXP : 1

MWC : YES

NCFW : <t/r extension number next to the ACDN in section 5.3>

5.10 Subscriber programming

Note: Fields shown in bold must be entered. Options entered in italics o indicate fields that may not be present for all revisions of the M-1 software.

Performing subscriber administration

The following section describes programming necessary to forward subscriber’s telephones to voice mail. During busy and ring-no-answer conditions.

The digital Meridian sets have visual message waiting indicators through the programming of an MWK key or an LED on the telephone. The M-1 can also provide audible message waiting indication using the AMW feature that will provide a stutter dial tone on analog sets or Digital and SL-1 sets without a MWK key.

Use the following procedure for analog sets.

LD 10

REQCHG
TYPE500
TNL S C U Terminal Number: Loop, Shelf, Card, & Unit
CDEN
DES
CUST
DIG
DN
HUNTXXXXXXXX is the INTUITYTM Number defined in section 5.2
TGAR
NCOS
RNPG
CLS
CLSHTA
FNA
MWAMessage waiting allowed
LPDLamp Denied, used to activate stutter dial tone if
the SL-1/M-1 has AMW (Audible Message waiting)
CFTACall Forward by Type
SFACall Forward No Answer, Second Level
FTRFDNExternal Forward DN
EFDExternal Hunt
EHT

Use the following procedure for Digital stations.

LD 11

Performing subscriber administration

REQCHG
TYPE
TNL S C UTerminal Number: Loop, Shelf, Card, & Unit
CDEN
DES
CUST
KLS
FDNXXXX
TGAR
NCOS
RNPG
SSU
CLSHTAHunting allowed
FNAForward No Answer allowed
MWAMessage Waiting allowed
CFTACall Forwarding type allowed SFA Secondary Forwarding allowed
EFDXXXX
HUNTXXXX
EHTXXXX
LHK
KEY04MWKXXXX

6.0 Configuring the Intuity Audix to integrate

 The following sequence ensures an organized approach when configuring the INTUITYTM configuration.

Consider an example in which 15 tip/ring ports are supported. Three VB-PC ports are used for integration and one VB-PC port is dedicated for MWI updates.

Step 1:

Assign AUDIX / DNIS_SVC (which ever is appropriate) to the voice ports. Assign service to the numbers and channels. This is to ensure Voice Mail ports are configured.

Step 2:

Administer Transfer Security if used for the installation.

Step 3: Note: With Release 5.0 the switch selection can only be viewed from the Switch Interface Administration. Changes to the Switch Selection must be made when calling your local TSO.

Navigate to Switch Selection screen. INTUITYTM Main Menu Select Switch Interface Administration Switch Selection

Ensure that the Country and Switch are already properly chosen. If not then select the proper Country and save the screen. Do not save the screen if the already configured Country and the Switch are already configured.

Step 4:

Navigate to the Integration Port Assignment screen. INTUITYTMMain Menu Select Switch Interface Administration Call Data Interface Administration Switch Link Administration VB-PC Interface Integration Port Assignment

Enter the VB-PC port number used for integration against VB-PC Port field. For these ports count the number of tip/ring lines mapped from (see section 5.0). Enter this number against the Number of T/R Lines Mapped.

Also enter the VB-PC port dedicated for MWI update. For this port enter Number of T/R Lines Mapped equal to zero. Save this screen.

Step 5:

Navigate to the Switch Assignment Screen. INTUITYTMMain Menu Select Switch Interface Administration Call Data Interface Administration Switch Link Administration VB-PC Interface Switch Assignment

Enter the Switch ID against the Switch Number field. Enter the INTUITYTMExtension Number against the INTUITYTM Number Field . Save this screen.

Step 6:

Navigate to the Device Assignment screen. INTUITYTMMain Menu Select Switch Interface Administration Call Data Interface Administration MWI Administration Device Assignment

Enter the Switch ID against the Switch Number field. Enter the VBPC port number which is dedicated for MWI updates against Device ID.

Step 7:

Navigate to Call Display String Assignment

From INTUITYTMMain Menu

Select Switch Interface Administration Call Data Interface Administration Switch Link Administration VB-PC Interface

Call Display String Assignment

The reason strings “CFNA”, “CFB” and “CFW” are changed to the reason strings given in section 5.9.

Step 8:

Navigate to the Dial Plan Translation Screen. INTUITYTM Main Menu Select Switch Interface Administration Call Data Interface Administration System Translation Administration Dial Plan Translation

If the switch uses a fixed extension lengths for all extensions, say 4 digits long, then enter 4 in the INTUITYTMExtension Length Field, Enter 0000 for Switch Start Extension, and 9999 for Switch End Extension Fields. All other fields should be empty. If translation is required configure the screen accordingly. Save this screen.

Step 9:

MWL Blocking time configuration

Meridian Switch performs Audit once a day (Generally during night, hence it is also called midnight audit). Any Message Waiting Indication activity performed at INTUITYTM during switch audit could result in disabling of VB-PC port. In order to prevent this during the switch audit time the MWL activity is blocked. It is done by configuring the following fields in the MWI Parameters screen:

Navigate to Switch Assignment

From INTUITYTM Main Menu

Select Switch Interface Administration Call Data Interface Administration MWI Administration

MWI Parameters

Obtain the switch audit time from the switch administrator and enter the starting and ending time of switch audit in the screen against the fields shown below:

HH : MM

Block Start Time: :

Block End Time : :

Obtain the switch audit time from the switch administrator and enter the starting and ending time of switch audit in the above screen.

Step 10:

Navigate to the Attendant Translation Screen. INTUITYTMMain Menu Select Switch Interface Administration

Call Data Interface Administration System Translation Administration Attendant Translation

This screen is to be administered only if the customer uses Day/Night service integration using the Automated Attendant of AUDIX.

Enter 0 (or the attendant extension) against the Attendant ID field. Enter corresponding Auto Attendant mail box number against INTUITYTMSubscriber Number field. Save this screen.

Setup for Phantom subscribers

The phantom subscribers are the INTUITYTM Subscribers having no physical extension on the Switch. For these subscribers the switch ID should be set to zero. This would avoid the unnecessary Message Waiting Lamp indication failures and also improves the MWI update time response.

Step 11:

  • Set up for Phantom subscribers
  • The phantom subscribers are the INTUITYTM subscribers having no physical extension on the switch. For these subscribers the switch ID should be set to zero (0). The would avoid the unnecessary Message Waiting Lamp indication failures and also improves the MWI update response time.

Step 12: