Noor Abul Hassan

Kakojan, KomarKhatwal Puronigaon

Dist: Jorhat, Assam - 785107

Cell: +918011137478

Email:

Personal Skills

Great analytical ability.

Positive attitude.

Willingness to learn and work hard to achieve.

Effective verbal and written communication skill.

Comfortable in any kind of working environment as a team member and as an individual.

Certifications

One-year diploma in “Applied Information Technology” From Aptech Computer Education.

PGDCA from MIIT Institute.

Academic Qualification

DEGREE / COLLEGE / YEAR OF PASSING / DIVISION
CBSE (X) / C.B.S.E / 1999-2000 / II
CBSE (XII) / C.B.S.E. / 2001-2002 / II
B.Com (Business Management) / Sivasagar Commerce College (Dibrugarh University) / 2002-2005 / II

Technical Skills

Technical Skills:

Microsoft Office 2000/2003/2007 – Usage of Word, PowerPoint, Access and Excel.

Microsoft Windows 98/2000/NT/XP/Vista – Installation and configuration, registry, account management, file sharing/ print resources, and use of the control panel. Managing user access in Active Directory, resetting passwords via Active Directory, Resetting Mainframe and web application password.

Network Technology - TCP/IP configuration, physically connecting network, support and troubleshooting networks.

Internet – Configuring modems and router (Speed stream, Linksys, D-link, Net gear etc), Domain hosting, E-mail client configuration (Outlook 2000, 2003, 2007, Outlook express)

Help Desk Technology- Have experience in ticket entry, ticket editing and solving of computer problems.

Lotus Notes and blackberry – Have experience in solving issues related to Lotus Notes version 6.5, 8.0 and 8.5 client and server and Blackberry issues, E-mail reconciliation, Firmware reloads.

VPN – Troubleshooting VPN issues, Remote desktop Connection, Synchronizing RSA secure ID tokens, assigning groups to RSA tokens.

Expertise

Advertising & Public Relations, Agriculture, Art / Crafts / Painting, Business / Commerce (General), Computer Hardware, Computer Software, Computer Systems and Networks, Computers (General), Copywriting, General

Work Experience

SUTHERLAND GLOBAL SERVICES

Working as Subject Matter Expert, Client – Bell Canada (Canadian Process).

DOJ: 27 July 2006 – 12 July 2009

Job Description:

Worked for Microsoft process. Started as a level one and got promoted as a senior teach while working with Windows Vista project. My responsibility was to handle escalation calls and help my team members in solving technical issues. On 2007 joined Bell Canada ISP process. Being in this process my responsibility was to call back customers and handling escalation calls, Got promoted as a Subject Matter Expert and handled a team till the year 2009 July.

INautix Technologies

Working a Technical Support Executive, Bank of New York Mellon, an affiliate of Preshing.

DOJ: 14th July 2009 – June 2011

Job Description:

Working for Internal helpdesk for Bank of New York Mellon. My responsibility being a helpdesk technician is to answer calls related to Desktop, VPN (Remote), Files Transfer, Mainframe, Password reset, Active Directory issues.

Other Skills

MY STRENGTH

  • Versatile.
  • Honesty.
  • Team Player.

Hobbies: Listening to music, watching movies, playing Volleyball and playing online games.

Personal Profile

Name

/ Noor Abul Hassan
Date of birth / 25th September 1983.
Sex / Male
Marital status / Single
Languages known / English, Hindi, Bengali and Assamese.
Nationality / Indian
Permanent Address / Noor Abul Hassan
C/o Babul Ali,
P.O- Kakojan KomarKhatwal Puronigaon
P/S- Teok
Dist: Jorhat
State: Assam - 785001
Telephone no: +918011137478
Cell / +918011137478
E-mail /

Noor Abul Hassan.