Night concierge team leader

Role profile

Night concierge team leader

Role profile

Job title: / Night Concierge Team Leader
Department: / Facilities Management
Reports to: / Facilities Area Manager
Location: / Varied locations

Job description

Overall aim

The Concierge Team Leader will work across a defined geographical area leading the delivery of a high quality and responsive concierge service to Evolve customers and the community.

This is a mobile responsive post that will provide a visible supportive presence to a large concierge team. This role will follow a shift pattern that will include nights, weekend working and daytime office based shifts.

Key responsibilities

›Provide support and supervision to concierge staff.

›Provide a roving mobile service to provide support to staff and a visible presence to communities.

›Provide an out of hours response in the event of business continuity plan activation.

›To be responsible for your own health and safety, and that of anybody else who maybe affected by your acts or omissions.

Job description

General

›To act in accordance with the aims of Evolve Housing + Support and promote and implement Evolve’s Equal Opportunities Policy, Code of Conduct and all other polices adopted by the Board.

›To attend all staff meetings, supervision and training as required.

›To work at other locations as and when required.

›This job description provides an indication of the roles and responsibilities for the post of Concierge Team Leader but should not be construed as an exhaustive list of the duties that the post holder may be asked to undertake.

›Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes in or to the role.

Additional requirements

›To act in accordance with the aims of Evolve Housing + Support and implement Evolve’s equality and Diversity Policy and other policies adopted by the Board.

›To work flexibly including evening or weekends where required.

›Any other duties within the scope of the post as directed by the Facilities Area Manager or other senior staff.

This job description provides an indication of the roles and responsibilities for the post of Night Concierge Team Leader, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve Housing + Support employees must also be aware of, and adhere to, all Evolve Housing + Support policies and procedures.

Evolve Housing + Support reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Please turn to the Person Specification on the next page.

Person specification:

Night concierge team leader

The experience, qualifications, knowledge and skills required for this role are set out below.

For job applicants, they will be tested via the application or at interview, or both, as indicated in the columns on the right.

Please therefore ensure that all the relevant sections are addressed as part of your job application.

Experience & qualifications / Assessed via application / Assessed via interview
›Experience of working as part of a busy team / ✔
›Experience in a supervisory role is desired but not essential / ✔
›Experience in a customer facing environment / ✔
›Experience managing own time and workload / ✔ / ✔
›Experience using varied IT systems including Word, Excel and Outlook applications / ✔ / Test
Knowledge / Assessed via application / Assessed via interview
›An understanding of and commitment to Diversity & Equality / ✔ / ✔
›An awareness of the challenges faced by the homeless community / ✔
›An understanding of CCTV systems and their practical applications / ✔
›An understanding of Health & Safety at Work regulations / ✔ / ✔
Skills / Assessed via application / Assessed via interview
›The ability to show empathy to disadvantaged groups / ✔ / ✔
›Good communication skills both orally, written and electronic / ✔ / ✔
›The ability to work as part of a team as well as working alone / ✔
›The ability to remain enthusiastic and committed in the role / ✔
›The ability to be proactive and use own initiative / ✔
›Able to stay calm and helpful at all times, even when faced with challenging situations / ✔
›Able to be flexible in approach to responsibilities and to working hours. / ✔ / ✔
›Able to develop own skills and knowledge, and to undertake training relevant to the role / ✔
›Ability to provide leadership to a diverse team of concierge staff or be willing and committed to develop management and leadership skills through training. / ✔
Other requirements
›A full UK driving licence with no more than 3 penalty points

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