NHS England Area Team

2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: Kingswinford Medical Practice

Practice Code: M87008

Signed on behalf of Practice: Date: 05/03/2015

Signed on behalf of PPG: Date: 05/03/2015

Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES / NO
Method of engagement with PPG: Face to face, Email, Other (please specify) – Face to Face, Telephone, Facebook, Practice Specific PPG Notice Board and Email, PPG Members have also provided their contact details for patient access where required
Number of members of PPG: 10 from KMP
Detail the gender mix of practice population and PPG:
% / Male / Female
Practice / 3909 / 3850
50.4% / 49.62%
PRG / 3 / 7
0.08% / 0.2%
/ Detail of age mix of practice population and PPG:
% / <16 / 17-24 / 25-34 / 35-44 / 45-54 / 55-64 / 65-74 / > 75
Practice / 1298 / 667 / 891 / 956 / 1177 / 1006 / 975 / 789
16.73% / 8.6% / 11.48% / 12.32% / 15.17% / 12.97% / 12.57% / 10.17%
PRG / 1 / 4 / 5
0.01% / 0.05% / 0.06%
Detail the ethnic background of your practice population and PRG:
White / Mixed/ multiple ethnic groups
British / Irish / Gypsy or Irish traveller / Other white / White &black Caribbean / White &black African / White &Asian / Other mixed
Practice / 1950 / 9 / 4 / 27 / 39 / 4 / 22 / 6
25.13% / 0.12% / 0.05% / 0.35% / 0.5% / 0.05% / 0.3% / 0.08%
PRG / 10
0.13%
Asian/Asian British / Black/African/Caribbean/Black British / Other
Indian / Pakistani / Bangladeshi / Chinese / Other
Asian / African / Caribbean / Other Black / Arab / Any other
Practice / 47 / 8 / - / 15 / 21 / 8 / 12 / - / 1 / 5586
0.61% / 0.10% / 0.19% / 0.27% / 0.1% / 0.15% / 0.01% / 72%
PRG
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:
We continue to have one PRG for both Kingswinford Medical Practice and High Oak Surgery which still works very well and gives us a more diverse patient population which comes mainly from High Oak patients. We display posters in the surgery and add the information to the bottom of our new patient questionnaire. We also advertise the PPG on our website and on NHS Choices. We have a notice on our PRG notice board in the waiting room. Our local pharmacist also tries to involve patients for us. The GPs also try to involve patients particularly if they feel they could be helped by the support of the group
We have had interest from other ethnicities as virtual PRG members and hope that their interest and involvement grows overtime.
If any patient has any comment to make about any services provided by either surgery, Dudley Group of Hospitals or community providers they are always asked if they would like to attend a meeting to express these views with the PRG. One or two have been recruited by this method but unfortunately there is a lot of apathy amongst our patients.
The staff has recently begun a further recruitment drive to try and attract younger age groups and other ethnicities. We have a large diversity of nationalities and cultures across our patient population, particularly at High Oak and are always trying to get them to engage. Our recent campaign has been more successful
However the original members we do have are very committed and involved. Three of them also attend POP and POD meetings and are involved with other supporting organisations.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? YES/NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

Review of patient feedback

Outline the sources of feedback that were reviewed during the year:
The surgery has actively received feedback from patient questionnaires, comments raised via NHS Choices, acknowledgements in the form of ‘thank you’ cards along with letters from patients and their families. Patients often provide feedback face to face with either the Reception Team, Doctors, Nurses or Practice Management Team. The surgery has a Facebook profile which patients can feedback on.
As with High Oak Surgery, Kingswinford Medical Practice operates a similar service across both sites.
How frequently were these reviewed with the PRG?
The PRG normally meet on a quarterly basis, however these meetings are carried out more frequently particularly if responding to outcomes of questionnaires. The surgery is participating in the Friends and Family Testing (FFT) project and feedback is raised every 6 weeks.

Action plan priority areas and implementation

Priority area 1
Description of priority area:
The surgery is trying to engage with patients from other ethnic backgrounds. However as this is a smaller population based on the demographics of the area the surgery will continue to advert new members.
What actions were taken to address the priority?
The surgery has a dedicated Patient Panel Notice Board within the Waiting Room area. A section will be added to the Practice Website to broaden advertisement for new members. There is also potential to introduce a patient newsletter and this is currently in the hands of the Deputy Practice Manager.
Another facility available to patients who are unable to physically or have to rely on carer support attend the group meetings can also apply to become a virtual member.
Result of actions and impact on patients and carers (including how publicised):
Any patients who rely on carer input are accommodated throughout the meeting. If a panel member requires carers to drop off and collect from the meeting they will be given a definite time so that the necessary arrangements can be put in place.
New members also receive a welcome acknowledgment letter.
Priority area 2
Description of priority area:
Reviewing appointment systems as a result of the number of concerns regarding access.
What actions were taken to address the priority?
As part of the FFT and patient questionnaires, the surgery will be meeting as a partnership to discuss the potential for altering the appointment systems, next meeting scheduled Wednesday 4th March 2015. So far all appointments with the doctors have been made available via EMIS Access this is expected to make some improvements in terms of access.
In addition, Dr Malik (service provided in line with Dudley Clinical Commissioning Group) will be providing support for a period of 8 weeks from April 2015 and this is also hoped to reduce demand and make appointments available for patients to book.
Result of actions and impact on patients and carers (including how publicised):
Awaiting Partners Meeting on Wednesday 4th March 2015
Priority area 3
Description of priority area:
N/A
What actions were taken to address the priority?
N/A
Result of actions and impact on patients and carers (including how publicised):
N/A

Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

PPG Sign Off

Report signed off by PPG: YES/NO
Date of sign off:
How has the practice engaged with the PPG:
How has the practice made efforts to engage with seldom heard groups in the practice population?
Has the practice received patient and carer feedback from a variety of sources?
Was the PPG involved in the agreement of priority areas and the resulting action plan?
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
Do you have any other comments about the PPG or practice in relation to this area of work?