Network Management Team Member Capability Framework

NOTE: This is a sample document. It is expected that the organisation will adapt and modify it before use.

Competency framework

This framework is built around the values of the organisation, and the behaviours it wants to encourage in staff

Rating guidance

All areas are equally important. Quantity of output, quality of output and technical input will be considered when establishing the overall rating.

Evidence of your delivery of job standards will also be considered when deciding on capability markings.

If evidence is not provided by an individual, ratings can only be based on feedback visible/available to line manager from other sources.

Each capability will be rated as, , ,

OutstandingContribution always stands out, exceeds expectations and leads action to drive the business forward.

Very goodContribution exceeds expectations and consistently takes action to drive the business forward.

GoodContribution above expectations and occasionally takes action to drive the business forward.

Generally SatisfactoryContribution is not entirely keeping up with expectations or peers in some areas.

Needs improvementContribution to the business is consistently below expectations or peers in most areas.

Staff name: Reviewer: Date:

Values / behaviours / Evidence / comment / Rating
Trustworthy / Create trust, build relationships, and innovate / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Helpful / Team member skills, communicate clearly, collaborate and share, build positive relationships / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Inspiring / Create trust, liberate potential, problem solve. / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Straightforward / Create trust, communicate effectively, empathise with customers / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Positive / Show flexibility and a positive attitude / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Nurturing / Develop others in the organisation / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Businesslike / Drive business growth / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Focused on results / Innovate, liberate potential, drive continuous improvement / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement
Focused on customer needs / Communicate clearly, emphasise meeting customer needs, both internal and external / Please selectOutstandingVery goodGoodGenerally satisfactoryNeeds improvement