Rogelio Mathews N

Home+506 224-29-79 Cell +506 842-7947

,

A position as a Training Manager

Profile

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  • Nearly 6 years experience as professional manager.
  • Ability to direct complex projects from concept to fully operational status.
  • Goal-oriented individual with strong leadership capabilities.
  • Organized, highly motivated, and detail-directed problem solver.
  • Proven ability to work in unison with staff, volunteers, and supervisor.

Education

/ M.A., in Science -English Literature. (Cum Laude), VernellUniversity
M.A., in Arts- Linguistics. (Suma Cum Laude), West VirginiaUniversity
A.D., International Relations, Cum Laude, West Virginia University
A.D. Translation and Interpretation. CamdenUniversity
B.A in English Education. Universidad Internacional de las Americas

Relevant Experience & Accomplishments

Program Coordination

  • Successfully established new Language Curricula for the International School of Protocol and Nestcallcenter.com
  • Reorganized Language Program for MecklenburgSchool System
  • Designed service development plans, action plansand conducted operation assessments for Nestcallcenter.com
  • Academic Director for the Scientific BilingualHigh School
  • Formulated, wrote, and implemented new employee orientation manuals for Nestcallcenter.com

Management/Supervision

  • Directed recruitment and retention of agents for Global Spheres Inc
  • Trained, supervised and evaluated staff, coached improvement management skills.
  • Resulted in multilateral staff achievement of work objectives.
  • Managed and developed over 60 agents.

Employment

/ Customization Lead , Sykes Latin America, Costa Rica
  • Customize training material for all accounts. Motorola, Merril Lynch, True Credit, GEA, Cisco Systems, Intel, MetLife ,Ford etc and provide professional language service for L&D Department.
/ 2006-present
Operations Manager, Global Spheres Inc, Costa Rica
  • Oversee operations of daily programs for 68 agents at 1,000 sq. ft. facility.
  • Direct recruiting and Hiring
  • International Business Negotiations
/ 2004-present
Professor, West Virginia University,West Virginia
  • Taught Business Etiquette ,Customer Relations Management and International Relations
/ 2000-2003
Curriculum Specialist. International School of Protocol,Spain
  • Designed and implemented new Curriculum and Scopes of skills for Learning Program
/ 2002-2005
Language Consultant .Nest Call Center, Portugal
Trained and supervised traffic control operators and wrote new employee manuals. / 1999-2201
Consultant.Cubepay.com, Costa Rica
Designed and Negotiated Business Plans and Logistics for the company’s kick off. / 2006-present

Conferences Attended

*College of international Studies Univ, of Tsukuba, Japan. (Translation and Interpretation)

*École Supérieure d'Interprètes et de Traducteurs,France (Screening and Interviewing)

*Essex University, England (CRM training)

Membership

*American Translators Association-Alexandria Virginia (member since 2000)

*The Association of Language Companies , Arlington , Virginia (member since 2002)

* American Society of Training and Development (ASTD), Alexandria, Virginia (member since 2005)