NDS QLD Conference 2016
Shaping the Future – Preparing for Change
Monday, 11 April – Tuesday, 12 April 2016
Brisbane Convention & Exhibition Centre
Major Sponsor
Multicap
Endeavour Foundation
Morning Tea Sponsor
Serco
Lunch Sponsor
TAFE QLD
Afternoon Tea Sponsor
Choice Passion Life
Exhibitors
CH2
The IT Department
Health & Community Services Workforce Council
Liberty Healthcare
NDS Member Lounge
iplanit/NDP/carecareers
Datanova
JS Data
AccessPay Salary Packaging
RSM Australia
TAFE Australia
BrightSky Australia
WFS: A Workforce Software Company
Coles Online
Royal College of Healthcare
CIMSability
ClubMates Travel
StreetFleet
HESTA
Synergy Health & Business
QLD TAFE
Community Sector Banking
Advantage Salary Packaging
Toozly
Independence Australia
Kimberly Clark Australia
Door Force
Support Management Solutions
Welcome
On behalf of the staff and the Queensland State Committee I am really pleased to welcome you to this year’s NDS Queensland conference, Shaping the Future: Preparing For Change.
You may be here at the conference to “compare notes”, grab an idea, discover an opportunity, widen your network, catch up with friends and colleagues, or get the latest news. Context plays an important part in the way we understand not only our present, but also our future. The conference aims to add to your knowledge of our constantly changing environment. So whatever the reasons, I hope that these two days provide you with inspiration and ideas that will increase your capacity to contribute to our work together and to actively shape our future.
On reflection, a lot has happened since our last conference 12 months ago. Careful consideration, debate and skilful negotiation have resulted in changes to some of the fundamental ways the NDIS will be rolled out across Australia. We have been witness to changes to early intervention approaches and levels of support; we have discussed how conflict of interest and the tendering process might be managed; we have seen Queensland prices set; and we will have the opportunity to provide feedback on the ILC framework. However, the work’s not complete. These issues and many more require our ongoing leadership and attention.
We collectively created a vision that inspired us to act. It will be our continued focus on working towards this vision that supports us to successfully create the future we desire. A future of which we can be proud.
PROGRAM
DAY 1 - Monday, 11 April
8.00am – 9.00am – Registration & Tea / Coffee
9.00am – 11.00am
SESSION 1 – OPENING PLENARY – Plaza Terrace Room
9.00am Welcome to Country
Aunty Maroochy Barambah, Songwoman and Indigenous Member of the Turrbal People
9.10am Welcome
Richard Nelson, QLD State Manager, National Disability Services
9.20am Official Opening
The Hon. Coralee O’Rourke MP, Minister for Seniors and Minister for Assisting the Premier on North Queensland
9.40am Keynote Speaker – From Fear to Agency: The Alternative Futures of the NDIS
Professor Sohail Inayatullah, UNESCO Chair in Future Studies, Tamkang University and the University of the Sunshine Coast, Metafuture.org
11.00am – 11.30am MORNING TEA
11.30am – 12.45pm
SESSION 2 – PLENARY – Plaza Terrace Room
11.30am Making big change through collective impact approaches: The Logan Together experience
Matthew Cox, Director, Logan Together Project
12.00pm National Developments
Ken Baker, Chief Executive, National Disability Services
12.45pm – 1.45pm LUNCH
1.45pm – 3.15pm
SESSION 3 – PLENARY – Plaza Terrace Room
1.45pm Q & A Panel: Change, Challenges and Contradictions
Facilitated by Richard Nelson
Ken Baker; Sohail Inayatulla; Michael Hogan, Director-General, DCCSDS; Prof Lesley Chenoweth, Pro Vice Chancellor and Head, Logan Campus, Griffith University
3.15pm – 3.45pm AFTERNOON TEA
3.45pm – 5.00pm
SESSION 4 – PLENARY – Plaza Terrace Room
3.45pm Focus on Inclusion. Insights from emerging community participation models in Australia & Canada
James Bannister, Senior Sector Development Officer, National Disability Services & Dan Mohr, Int’l R&D Lead, Fifth Space Partnership and Bowen Flexi Care Inc.
4.35pm Today in a Briefcase
Angela Tillmanns, Chief Executive Officer, Choice Passion & Life
5.00pm – 6.30pm COCKTAIL FUNCTION – Room P1-2
Day 2 - Tuesday, 12 April 2016
8.15am – 9.00am – Registration & Tea / Coffee
9.00am – 11.00am
SESSION 5 – PLENARY – Plaza Terrace Room
9.00am Welcome
Joanne Jessop, QLD State Committee Chair, National Disability Services
9.05am Changemarkers
Tracy Davis, MP, LNP Shadow Minister for Communities, Child Safety & Disability Services
9.25am Thriving in Digital Economy
Professor Marek Kowalkiewicz, PwC Chair in Digital Economy Science and Engineering Faculty, Queensland University of Technology
10.00am Panel: Zero Tolerance: Safety starts with you
Facilitated by James Bannister, National Disability Services
Mark Reimers, Micah Projects; Miriam Taylor, QLD Centre for Intellectual Disability; Fran Vicary, Mercy Community Services; Angela Tillmanns, CPL & Eddie Fredes, Centacare Community Services
11.00am – 11.30am MORNING TEA
11.10am – 1.10pm
SESSION 6 – CONCURRENT SESSIONS
Session 6.1 Creating a Market that Serves People with Disability – Plaza Terrace Room
Managing Market Risk through Empowering Consumers, Organisational Transformation and Managing Strategic Risk
Lyn Ainsworth, House With No Steps
Session 6.2 Building a Dynamic & Customer-focused Workforce – P3-4
The Disability Support Workforce of the Future: Is Industrial Relations an Enabler or an Obstacle?
Michael Pegg, Jobs Australia
Session 6.3 Redesigning Innovative Services and Supports – Stream 1 – P2
Rift on up: Virtual Education & the Innovation of Service Delivery and Supports
Chris Beaumont & Stewart Koplick, Endeavour Foundation
Session 6.4 Redesigning Innovative Services and Supports – Stream 2 – P5
Making Accessibility core to the DNA of NDIS
Morrie O’Connor, Community Living Association & Mark Reimers, Micah Projects
Session 7.1 Creating a Market that Serves People with Disability – Plaza Terrace Room
Marketing in NDIS – Attracting and Retaining Clients
Andrew Hamilton, Hamilton Consulting
Session 7.2 Building a Dynamic & Customer-focused Workforce – P3-4
Agility in the Ever-Changing Sector
Karen Leucht & Kristen Anderson, Ability Care
Session 7.3 Redesigning Innovative Services and Supports – Stream 1 – P2
A Culturally Responsive Workforce: What Does it Take?
Maureen Fordyce & Lalita Lakshmi, AMPARO Advocacy
Session 7.4 Redesigning Innovative Services and Supports – Stream 2 – P5
It’s life Jim – but Not as We Know it
Ann Greer, Community Connections
Session 8.1 Creating a Market that Serves People with Disability – Plaza Terrace Room
NGO/NDIS Workforce Strategy
Workforce Strategy Consortia
Session 8.2 Building a Dynamic & Customer-focused Workforce – P3-4
How to Develop Open, Flexible, Empathetic & Resilient Leaders who Thrive in Uncertain Challenging Times
Nigel Donovan, Nigel Donovan Pty Ltd
Session 8.3 Redesigning Innovative Services and Supports – Stream 1
Customising Unique Responses in Rural & Remote Communities
Damion Lipman & Amy Williamson, Life Without Barriers
Session 8.4 Redesigning Innovative Services and Supports – Stream 2
A snapshot of UCC’s Disability Services Reform Agenda
Lorna Sullivan & Charlee Wiley, Uniting Care Disability Services
1.00pm – 2.00pm LUNCH
2.00pm – 3.40pm
SESSION 9 – PLENARY SESSIONS
2.00pm Creating Alternative and Desired Futures: Navigating the Changes Ahead
Interactive session facilitated by Sohail Inayatullah
3.30pm Conference Close
Joanne Jessop, QLD State Committee Chair, National Disability Services
3.40pm – AFTERNOON TEA
Program Disclaimer
National Disability Services Limited (NDS) believes that the information contained in this publication is correct at the time of publishing. However, NDS reserves the right to vary any of the speakers, topics or times referred to in this publication without further notice. Any conference or public forum referred to in this publication may involve the presentation of information by speakers or other persons (Presentations). The views expressed in any Presentations are not necessarily the views of NDS and NDS does not warrant or represent that the Presentations are accurate or suitable for any specific needs. The Presentations are intended to provide general information only that should not be relied on instead of other legal, medical, financial or professional advice.
Concurrent Sessions Overview
Creating a Market that Serves People with Disability
1.1 Managing market risk through empowering consumers, organisational transformation and managing strategic risk
This presentation identifies key drivers of a market in the context of the NDIS; and looks at critical capabilities for consumers/customers that underpin a successful market. Hear about strategies that support the emergence of a vibrant market.
2.1 Marketing in NDIS – Attracting and retaining clients
This session will present an overview of NDIS readiness specific to the domain of marketing; why it is essential; and the experiences of other organisations in their marketing readiness.
3.1 NGO NDIS Workforce Strategy
This session will present themes and issues emerging from the Queensland NDIS Workforce Strategy for NGOs (The Workforce Strategy), and other NDIS consultations. You will have the opportunity to explore such issues as: workforce flexibility, workforce attraction, workforce attributes, and workforce management
Building a Dynamic and Customer Focused Workforce
1.2 The disability support workforce of the future: Is industrial relations an enabler or an obstacle?
This session aims to provide a clear overview of how current industrial arrangements affect the prospects for building the disability support workforce required for NDIS; and to broaden the debate on the strategic options around industrial relations (IR) that may be available to the sector.
2.2 Agility in the ever-changing sector
Ability Care share lessons learned during the transition to NDIS readiness. The findings are based on new research and experiences through integrating technology and human services. Challenges such as changes to legislation and on-the-ground management of change have produced systems as robust as the workforce.
3.2 How to develop open, flexible, empathetic and resilient leaders who thrive in uncertain challenging times
Hear about how one organisation, Firstchance, a not-for-profit that supports children with disability in the Newcastle trial site, stopped trying to control the environment and focused on building leaders who are open, flexible, problem solvers; who are more authentic and honest in their communication - and ready for anything.
Redesigning Innovative Services and Supports: Stream 1
1.3 Rift on up: Virtual education and the innovation of service delivery and supports
This session investigates the potential for innovative use of technology in virtual learning through the oculus rift. The presentation will provide recommendations for further development and trialling of the hardware, including outcomes relating to education and learning supports that could potentially be used across the disability sector.
2.3 New Research: Supporting the development of a culturally appropriate workforce
This research based presentation will share data and statistics regarding CALD participation in disability services, both at a state and federal level; share recent research on the lived experience of people with disability from CALD backgrounds; and provide information on how to best support people with disability and their families from CALD communities in accessing the NDIS.
3.3 Customising unique responses in rural and remote communities
Hear how technology can benefit the disparate workforce in rural and remote communities; how shared learnings and practices can inspire replication and emulation of expertise; and how the benefits of a network of shared knowledge ensures optimal and consistent service delivery.
Redesigning Innovative Services and Supports: Stream 2
1.4 Making accessibility core to the DNA of NDIS
This presentation is based on existing and emerging evidence from research and practise; and will explore the difficulties and best practice responses to making NDIS and generic services accessible to people with intellectual disabilities who have complex needs. This session will explore evidence that requires a rethink of engagement, assessment and retention strategies that uphold the human rights of individuals and families, and ensures people with complex needs are able to access services and supports that meet their needs. The knowledge, skill and innovation required by specialist and generalist workforces is also addressed.
2.4 It’s life Jim – but not as we know it
This session offers an opportunity to explore paradigm shifts that services may want to make to truly respond to the needs of people with disabilities and their families. This presentation will draw from Community Connection’s experiences over the past 24 years in providing self-directed services to people with disabilities and their families; and will investigate the elements that typify a service system tailored to the individual needs of each customer.
3.4 A snapshot of UCC’s disability services reform agenda
Hear how UCC Disability Services approached their reform agenda through the experiences of the people being served, their families and support staff in Townsville. This session identifies challenges of service transformation as contrasted to service reform; and explores pathways from service-directed to person-directed supports.
Onsite Information
Sessions
All plenary sessions will be held in the Plaza Terrace Room
Concurrent sessions on day 2 will be held in the Plaza Terrace Room and in rooms P2, P3-4 & P5. The ‘In-depth Workshop’ on Day 2 will be held in P1.
Restrooms
Toilets, including accessible, are located in the Plaza Terrace Room Foyer opposite the registration desk.
Refreshments & lunch breaks
All refreshment and lunch breaks will be served in the exhibition area & foyer.
Buffets will include dietary requirements. If you have any other dietary requests that are not available on the buffets, please notify one of the banquet staff.
Mobile phones
As a courtesy to other delegates and speakers, please ensure that your mobile phone or tablet is switched to silent when conference sessions are in progress.
Baggage storage
Baggage storage is available on the conference floor, at delegates’ own risk as the area is not secured.
CONFERENCE COCKTAIL FUNCTION
Cocktail function
The conference cocktail function will be held at 5.00pm in rooms P1-2. If you have purchased a ticket to the conference your nametag will be marked with a pink sticker. If you would like to purchase a ticket please see staff at the registration desk.
Cancellation Policy
If you are unable to attending the QLD Conference Cocktail Function, substitute delegates from the same organisation are welcome. Please ensure you advise the registration desk of these changes. No refunds will be made for cancellations or non-attendance at the Cocktail Function.
CONFERENCE APP
The NDS Events app will connect you to our QLD Conference like never before. Join in and create your profile so you can share your opinions on the sessions, ask questions of speakers, connect with other delegates and provide instant feedback through the polling function.